BBB Business Review

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Description

MLB.com is the the official websites of thirty Major League Baseball ("MLB") Clubs and certain other MLB-related properties. All of its products and services are provided and/or distributed by MLB Advanced Media, L.P.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MLB Advanced Media, L.P. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MLB Advanced Media, L.P. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 151 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

151 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 51
Delivery Issues 21
Guarantee/Warranty Issues 4
Problems with Product/Service 48
Total Closed Complaints 151

Additional Complaint Information

Consumers previously reported to the BBB their subscriptions were automatically renewed with MLB Advanced Media even though they had cancelled their plans within the specified cancellation period. MLB Advanced Media has taken steps to address these concerns by adding more prominent disclosures and an opt-out feature.

Customer Reviews Summary Read customer reviews

1 Customer Review on MLB Advanced Media, L.P.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 20, 2006 Business started: 06/27/2000 in DE Business incorporated 06/27/2000 in DE
Type of Entity

Limited Partnership (LP)

Business Management
Mr. Robert A. Bowman, Chief Executive Officer Mr. Ed Weber, SVP and Chief Financial Officer
Contact Information
Principal: Mr. Robert A. Bowman, Chief Executive Officer
Business Category

ATHLETIC ORGANIZATIONS BASEBALL CLUBS

Alternate Business Names
Major League Baseball MLB Shop MLB.Com MLBAM
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.