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BBB Accredited Business since

Lofty.com

Phone: (888) 500-1707 225 W 35th St Ste 1100, New York, NY 10001 View Additional Email Addresses http://www.lofty.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Lofty is an expert-curated, online marketplace for valuable fine arts, antiques and collectibles.  Each Lofty item is reviewed and valued by Lofty's carefully selected network of experts, which includes qualified appraisers, current and former auction house specialists, reputable dealers, and other art world professionals with decades of experience evaluating items in their specialties.  We believe buying art and antiques should come with complete peace of mind, and stand behind this commitment with a 5-year Authenticity Guarantee and a 100% Money Back Satisfaction Guarantee within seven days of delivery.  Building sustainable, trusting relationships with clients is Lofty’s top priority.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lofty.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lofty.com include:

  • Length of time business has been operating

Factors that raised the rating for Lofty.com include:

  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Lofty.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 17, 2013 Business started: 11/21/2012 in DE Business incorporated 11/21/2012 in DE
Type of Entity

Corporation

Contact Information
Principal: Mr. Mark Lurie, CEO
Business Category

ART GALLERIES, DEALERS & CONSULTANTS ART SUPPLIES

Refund and Exchange Policy
Our Money Back Guarantee
Lofty's Money Back Guarantee is a pledge to stand behind the items we sell. If any item you purchase is different than the way we described it, we will arrange for free return shipping and refund 100% of your purchase within 7 days of delivery.

Our Authenticity Guarantee
If any item you purchase is discovered to be different from the way we described it (based on the Title and Subtitle of the item), then for a period of up to five years from the date of purchase, we will refund 100% of your purchase price.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.