BBB Accredited Business sinceFind a Location
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Major Appliances, Televisions, Computers and Electronics
A BBB Accredited Business since
BBB has determined that P.C. Richard & Son Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for P.C. Richard & Son Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 398 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||287|
|Total Closed Complaints||398|
Additional Complaint Information
This firm has not responded to our request for basic information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||31|
Type of Entity
Business ManagementRick Gioia, Manager, Service Division
Products & Services
P.C. Richard & Son Inc. sells the following brand(s): All Major Electronics and Appliance Brands
P.C. Richard & Son Inc. offers the following product(s): Appliances & Electronics
Method(s) of PaymentMastercard, Visa, Discover, American Express, P.C. Richard Credit Card & P.C. Richard Gift Cards
Refund and Exchange Policy
P.C. Richard & Son strives to deliver best-in-class service for our customers to make shopping with us simple and hassle-free. One way we achieve this is by offering free returns for our customers. If your return meets the below requirements and you are unhappy with your pcrichard.com purchase, please call customer service at 877-727-1909 or e-mail email@example.com to process a free return.
Internet Orders: For all USPS and UPS orders: Please call customer service at 877-727-1909 or e-mail firstname.lastname@example.org with your name, invoice number, contact number, and details of the return to begin the process. A UPS return label will be sent to you via e-mail by one of our customer service representatives. Please allow your return 3-5 business days to reach our facility and be processed. If you have requested an exchange, your new item will be sent to you within 2 business days after the returned item as been received.
Internet orders: For all P.C. Richard & Son local delivery: Please call customer service at 877-727-1909 or e-mail email@example.com with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will work with you to schedule a convenient day to pick up your return.
Internet Orders For all Pilot Air orders: Please call customer service at 877-727-1909 or e-mail firstname.lastname@example.org with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will have the Pilot Air location in your area contact you within 24 hours to set up a pick up date. If the item is being exchanged, we will coordinate the drop-off of your new item and the pickup of your return during the same visit.
No outer packaging? No worries! You do not need an outer box or bag to send your order back; all you need is the manufacturer’s box and packaging that the item originally came in.
Once your order has been returned to us, please allow up to 15 business days for your credit to show on your account.
Thank you for shopping at pcrichard.com!
1. If opened and/or used, the following merchandise is non-returnable & not sold on a trial basis:Home AppliancesAir ConditionersGeneratorsTVs - 50" & Larger iPods ® & iPads ®ComputersVideo Game Systems & GamesSmart Watches & Fitness BandsPrepaid CardsGift CardsMattresses & Box SpringsBedding AccessoriesIf any repairs are required, service will be done in accordance with the Manufacturer's warranty.
2 All other merchandise must meet the following conditions for exchange, store credit or refund:Return merchandise to store within 30 days of purchase with original sales receipt.Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.Authorized credit card refunds will be applied to credit card used for purchase.Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.
Alternate Business NamesP.C. Richard & Son, Long Island Corporation
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview