BBB Business Review

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This business is not BBB accredited.

Appliances Connection

Additional Locations

Phone: (800) 299-9470 Fax: (800) 920-4633 1870 Bath Ave, Brooklyn, NY 11214 http://www.appliancesconnection.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Appliances Connection include:

  • Length of time business has taken to respond to complaint(s)


Customer Complaints Summary Read complaint details

412 complaints closed with BBB in last 3 years | 161 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 20
Delivery Issues 120
Guarantee/Warranty Issues 17
Problems with Product/Service 223
Total Closed Complaints 412

Additional Complaint Information

BBB files indicate a pattern of complaints concerning merchandise quality, delivery, and customer service for Appliances Connection. Numerous consumers are telling BBB about the difficulties they experience after ordering items such as home appliances or furniture from the website of Appliances Connection. Many consumers claim several weeks or more pass before their ordered items are delivered. Those still awaiting delivery reportedly are unable to confirm the status of their order with the company’s customer service representatives, despite repeated attempts. Other consumers allegedly receive defective or damaged merchandise, and some of those consumers say that they are unable to have the damaged merchandise repaired despite paying for a warranty. A few consumers report that they returned the merchandise to the company and still have not received a refund. 

Customer Reviews Summary Read customer reviews

110 Customer Reviews on Appliances Connection
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 7
Negative Experience 70
Total Customer Reviews 110

Additional Information

BBB file opened: January 25, 2010 Business started: 03/01/2001 in NY Business incorporated 02/02/2000 in NY
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Harold Lane, Partner
Business Category

APPLIANCES-MAJOR-DEALERS FURNITURE-RETAIL

Alternate Business Names
AppliancesConnection.com AppliancesConnectionDiscounters Inc.

Customer Review Rating plus BBB Rating Summary

Appliances Connection has received 3.89 out of 5 stars based on 110 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.