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          Innovative Air Solutions has 1 locations, listed below.

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            Business ProfileforInnovative Air Solutions

            Commercial Air Conditioning Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/6/2012

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm provides commercial and residential heating and cooling maintenance, repairs and installation. It also offers indoor air quality tips and solutions including air duct cleaning.

            Business Details

            BBB File Opened:
            12/16/2011
            Years in Business:
            23
            Business Started:
            10/11/2000
            Business Incorporated:
            10/11/2000
            Accredited Since:
            6/6/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dr. Energy Saver
            Business Management
            • Mr. Michael A. Carlo, President
            • Mr. Matthew S. Carlo, Vice President
            Contact Information

            Principal

            • Mr. Michael A. Carlo, President
            • Mr. Matthew S. Carlo, Vice President

            Customer Contact

            • Mr. Michael A. Carlo, President
            Additional Contact Information

            Fax Numbers

            • (914) 793-9700
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Since we moved into ******************************************************* in November 2018 we have been using Innovative Air HVAC service to work on our heating and cooling. It has been nothing short of a disaster. We've replaced both A/C condenser units, had spray foam installed, and so much more. Each summer we are spending thousands and thousands of dollars with this company and there are always more problems. Most recently, on May 20th we had them come out for the annual A/C servicing and "tune up." This was done and all was declared in good working order. One week later, the first floor unit stopped working. A tech came and diagnosed a blown circuit board and motor. How this happened in one week is beyond me. When Innovative Air came back to us, they quoted us nearly $4,000 to fix the unit (invoice below). When I asked *********************** at Innovative Air for an itemized estimate, he refused, saying:"Our pricing is a flat rate to complete the job. The repair, including the labor and the materials, is already built for us. We utilize a national flat rate pricebook, that automatically populates the labor and material costs utilizing HVAC averages across the country allowing for a fair market price based on the latest trends in material costs and availability, labor, and time needed to complete the job in a timely matter, offer a warranty, cover overheads, and make a profit."When we again pressed him for an itemization, we heard nothing back, despite having an annual contract with the company. This has been the routine with Innovative Air for years now - they come and a week later there's a bigger, more expensive issue. It seems as though they either strategically sabotage the systems, or are wildly incompetent. Either way, it seems to me their license should be suspect. Our neighbors across the street at ** ****************************** and ***********************, had had similar experiences with Innovative Air and had switched to Robinaire Mechanical, whom we then reached out to for an

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ray S

            1 star

            04/17/2023

            I was a customer for two years. They replaced our boiler, which did not work well from the get-go. When I asked to speak to the owner of the company, because I wanted to talk to someone in charge, I was told that he was too busy and uninterested in speaking with me. I will not use this company again. Terrible customer service for a loyal customer.

            Innovative Air Solutions Response

            04/18/2023

            It is a hot water heater, not a boiler. It works fine. There is nothing wrong with it. The repair is to your street water pressure. You have an incorrectly installed expansion tank done by someone else. You have high water pressure from the street. Don't blame it on the hot water heater, You are wrong. You were speaking to someone it charge, but you demanding the owner for an unwarranted reason. You also were not told I was too busy or uninterested, so please don't add nonsense to your claim. I responded to your nasty email yesterday. I kindly explained to you that I have been out of the office for almost two years. I also explained that you don't need to speak to the owner of a large company about a minor repair like this. My staff was handling it just fine. I also offered you a free service contract in good faith because you felt it was necessary to mention it. I didn't feel i needed to tell you that I am out for the last two years because my wife is dying of stage IV breast cancer. Are you still demanding to talk with the owner of the company about this house water pressure repair? Doesn't seem all that important to speak to the me anymore does it? Have I now made enough attempts to explain to you that it doesn't warrant you speaking to the owner, and it has nothing to do with bad customer service or me not being interested. Your purpose yesterday was not to speak to me to clear up the issue, it was to prove a point. Hope it worked.

            Local BBB

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