BBB Business Review

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BBB Accredited Business since


Phone: (800) 352-6162 View Additional Phone Numbers 200 Pemberwick Rd, Greenwich, CT 06831 View Additional Email Addresses

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GraduationSource is a graduation product company based out of Westchester, NY. GraduationSource has been doing business in the graduation industry for five decades. While they have not always been named GraduationSource they have always sold graduation products, particularly graduation caps and gowns within the United States and Internationally.

GraduationSource has established a full line of Graduation Regalia, ranging from Preschool and Kindergarten gowns all the way to Bachelors and Doctorate hoods. Whether an institution is hosting a traditional cap and gown ceremony, or if it requires cords and medals to honor students of Salutatorian and Valedictorian merit, they state that they are able to provide the appropriate regalia and accessories to have a memorable graduation. They also provide fully customizable products such as imprinted stoles, diploma covers, embroidered gowns, customized year charms, and a myriad of other products. They offer these goods at unmatched prices


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GraduationSource meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for GraduationSource include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 11
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

4 Customer Reviews on GraduationSource
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: October 05, 2009 Business started: 07/06/2006 in NV Business incorporated 11/13/2014 in NY
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. , Customer Service Rep
Business Category


Products & Services

GraduationSource sells the following brand(s): GraduationSource

GraduationSource offers the following product(s): Caps and Gowns, Diploma Covers, Diplomas, Graduation Caps, Graduation Gowns, Honor Cords, Honor Stoles, Tassels

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: Closed
Su: Closed
Method(s) of Payment

PO's from Public Schools Ordering Over $500 - Wires - Checks - Money Orders - Visa - Mastercard - American Express - Discover

Refund and Exchange Policy
Alternate Business Names
Graduation Solutions LLC

Customer Review Rating plus BBB Rating Summary

GraduationSource has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.