BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Ghostery, Inc.

View Additional Phone Numbers 10 East 39th Street, 8th Floor, New York, NY 10016 View Additional Email Addresses http://www.ghostery.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ghostery, the world's most popular consumer privacy tool, is a free downloadable browser extension that can be found at www.ghostery.com. It allows you to see who is tracking you on any given website and to control that tracking. When you download Ghostery we do NOT collect any personal data about you, nor do we track you.  Our motto is transparency for all.

Upon download you are asked if you would like to opt-in to a panel that sends information to us on those third parties tracking you across the Internet.  Again, we never collect audience data.  We don't collect any personal data on you, but rather when you opt-in to this panel called Ghostrank we compile information on the trackers.  Over 15 million Ghostery users have opted-in as of April 2014.  You always have the right and ability to opt-out of the Ghostrank panel.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ghostery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ghostery, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ghostery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 02, 2009 Business started: 06/30/2009 in NY Business incorporated 07/23/2009 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Todd Ruback, Chief Privacy Officer
Business Category

ADVERTISING SPECIALTIES

Alternate Business Names
formerly known as Evidon, Inc. formerly known as The Better Advertising Project Inc Ghostery Enterprise
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.