BBB Business Review

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This business is not BBB accredited.

Communications Publishing

Additional Locations

View Additional Phone Numbers 996 Wall Street, Box 851, New York, NY 10268


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Communications Publishing include:

  • 57 complaint(s) filed against business
  • Failure to respond to 52 complaint(s) filed against business

Factors that raised the rating for Communications Publishing include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 2
Delivery Issues 16
Guarantee/Warranty Issues 6
Problems with Product/Service 19
Total Closed Complaints 57

Additional Complaint Information

According to complaints received by the BBB, this firm offers two books called The Secret Book of Free Money and America's Secret Cash Givaway , for a fee of $23.85 and $23.90 respectively. Consumers claim that after remitting the fee, the company failed to send them the books and that their attempts to contact the firm to request refunds were unsuccessful. The Bureau has contacted this firm by phone and by mail on several occasions regarding its complaint history. However, although the firm has responded to some complaints, it has failed to eliminate the underlying cause of complaints brought to its attention.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Communications Publishing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1991
Business Management
Mr. Stephen Young, President
Contact Information
Customer Contact: Ms. Michelle Young, Complaint Handler
Principal: Mr. Stephen Young, President
Business Category

ADVERTISING-DIRECT MAIL

Alternate Business Names
Stephen Young
Industry Tips
Direct Mail and Telemarketing for Charities
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.