This Business is not BBB accredited
View BBB Rating for OSP Group's headquarters.
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Redcats USA's corporate office is located in New York City. This firm specializes in catalog retailing of special size men's and women's apparel, lifestyle & domestics, and sporting goods/outdoor gear and maintains merchandising, fulfillment and customer contact center operations in Indianapolis and Plainfield, IN; South St. Paul, Minnesota; Wichita, Kansas; El Paso; Rochelle Park, NJ and Troy, OH.
This business is not BBB accredited.
BBB Complaint Information
Find aggregate BBB complaint information for OSP Group. BBB of Central Indiana has the full report as that BBB handles all complaints for OSP Group.
Type of Entity
Business ManagementMr. Chip E. Edgington , Executive Vice President of Operations Mr. Eric Faintreny, Chairman and CEO
WOMEN'S APPAREL-RETAIL INTERNET SHOPPING SERVICES GENERAL MERCHANDISE-RETAIL HOUSEWARES - RETAIL MAIL ORDER & CATALOG SHOPPING MEN'S CLOTHING & FURNISHINGS-RETAIL
Alternate Business NamesBargain Catalog Outlet BrylaneHome fullbeauty Jessica London KingSize One Stop Plus OneStopPlus.com Redcats Redcats USA Roaman's Woman Within
THIS LOCATION IS NOT BBB ACCREDITED
463 7th Avenue
New York, NY 10018 Directions
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Additional Phone Numbers
- (212) 613-9500(Phone)
- (800) 781-9168(Phone)
- (800) 781-9175(Phone)
- (212) 613-9567 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I received an email today at 810am advertising $50 off of a $100 purchase. There were no exceptions or restrictions for using this other than to follow the link in the email. I purchased 2 t shirts and a pair of sandals. The total was $113. The instructor a were that upon checkout the $50 discount would be applied. This did not happen. I called them direct and was transferred to **** ****** and forwarded him a copy of the email. He had not seen the promotion before. He said it was good only for items carries in their warehouse. He told Me that the discount applied only to merchandise located in their warehouse. This wasNot specified in the email. I asked toSpeak to a supervisor and he toldMe that was him. I asked to speak to his boss and was put on holdFor 20 minutes after which I hung up. This is clearly false advertising. I can forward a copy of the email if you like. Please help me in any way that you can.
Desired Settlement: I would like to purchase the threw items in my shopping kart with the advertised $50 off of a $100 purchase. I am about to enter the hospital for an extensive surgery and will be hospitalized for up to 4 weeks. I would like to get it before I go. Additionally I feel that at a minimum I should receive free priority shipping for the time and energy that I have put into this situation in order to redo this matter.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved