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Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

View BBB Rating for OSP Group's headquarters.

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Description

Redcats USA's corporate office is located in New York City. This firm specializes in catalog retailing of special size men's and women's apparel, lifestyle & domestics, and sporting goods/outdoor gear and maintains merchandising, fulfillment and customer contact center operations in Indianapolis and Plainfield, IN; South St. Paul, Minnesota; Wichita, Kansas; El Paso; Rochelle Park, NJ and Troy, OH.

BBB Accreditation

This business is not BBB accredited.

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BBB Complaint Information

Find aggregate BBB complaint information for OSP Group. BBB of Central Indiana has the full report as that BBB handles all complaints for OSP Group.

Additional Information

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BBB file opened: April 01, 1998 Business started: 11/01/1993 in 0
Type of Entity

Corporation

Business Management
Mr. Chip E. Edgington , Executive Vice President of Operations Mr. Eric Faintreny, Chairman and CEO
Business Category

WOMEN'S APPAREL-RETAIL INTERNET SHOPPING SERVICES GENERAL MERCHANDISE-RETAIL HOUSEWARES - RETAIL MAIL ORDER & CATALOG SHOPPING MEN'S CLOTHING & FURNISHINGS-RETAIL

Alternate Business Names
Bargain Catalog Outlet BrylaneHome fullbeauty Jessica London KingSize One Stop Plus OneStopPlus.com Redcats Redcats USA Roaman's Woman Within

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    463 7th Avenue

    New York, NY 10018

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Additional Phone Numbers

  • (212) 613-9500(Phone)
  • (800) 781-9168(Phone)
  • (800) 781-9175(Phone)
  • (212) 613-9567 (Fax)
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Complaint Detail(s)

5/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email today at 810am advertising $50 off of a $100 purchase. There were no exceptions or restrictions for using this other than to follow the link in the email. I purchased 2 t shirts and a pair of sandals. The total was $113. The instructor a were that upon checkout the $50 discount would be applied. This did not happen. I called them direct and was transferred to **** ****** and forwarded him a copy of the email. He had not seen the promotion before. He said it was good only for items carries in their warehouse. He told Me that the discount applied only to merchandise located in their warehouse. This wasNot specified in the email. I asked toSpeak to a supervisor and he toldMe that was him. I asked to speak to his boss and was put on holdFor 20 minutes after which I hung up. This is clearly false advertising. I can forward a copy of the email if you like. Please help me in any way that you can.

Desired Settlement: I would like to purchase the threw items in my shopping kart with the advertised $50 off of a $100 purchase. I am about to enter the hospital for an extensive surgery and will be hospitalized for up to 4 weeks. I would like to get it before I go. Additionally I feel that at a minimum I should receive free priority shipping for the time and energy that I have put into this situation in order to redo this matter.

Business Response: Dear mediator,

OSP Group (d/b/a KingSize) received BBB inquiry # ********
from *** **** ******  from your office.
We are writing in response to this inquiry. 
KingSize is committed to providing a positive customer experience and we
are confident that we can resolve this matter to the customer’s satisfaction.


*** ****** was contacted over the phone and offered an apology for the inconvenience.
An order was placed honoring the $50 off $100 purchase. *** ****** also received free shipping
and handling plus free overnight service. He will be receiving his merchandise no later than Friday, 5/**.

We trust that this matter is now resolved.

Kind regards,

******* ** ********* *** ****** ********* ************** **** ************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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