This business is not BBB accredited.
Fax: (212) 979-5645 View Additional Phone Numbers 330 Grand Street, New York, NY 10002
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Isaac Sultan include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Isaac Sultan, President
THIS LOCATION IS NOT BBB ACCREDITED
330 Grand Street
New York, NY 10002 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (212) 979-1654(Phone)
- (800) 999-1645(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I placed an order for (7) bras and I was charged immediately for all (7). Days went by and I had not received a confirmation by phone or email from Isaac Sultan & Son's regarding my order. I waited 5 days and called the company to check progress on my order. They were rather rude and could not find my order, yet they took my money. He did eventually find it, however they did not have my size and he stated the item had been dropped and no longer available. I asked if they would please issue me a refund and cancel the order, he then stated he could not do so and he would have ****** call me back. I waited and called them back and spoke with ****** & asked if they had this item in stock & I was told NO the item was not in stock in my size and she did not know if they could even get them. I kindly explained to her that if your company knew an item is out of stock or no longer available, you should not offer them on your web site & I should not have been charged for the item(s) unless It was in stock ready to ship... I asked her to cancel my order and issue me a refund, and I was told ****** would have to forward my info to someone else and they would decide. I am so upset and this practice should be illegal, selling goods that they do not have in stock & charging for them up front knowing full well they can not fill orders... I have contacted Pay pal and filed a dispute in hopes to get a refund for the products they charged me for and did not have in stock or could no longer get... I hope these practices can be stopped, so people like me and many others do not have to waist our time trying to recover money that we work hard for and place our trust into a company that has faulty practices, my time is valuable and I have more important things to do & I should not have to be on the phone waisting my time... Very poor company practices and customer service!!!
Desired Settlement: I would like a prompt refund back to my Pay pal Bill Me Later account...