BBB Accredited Business since

The Shade Store

Additional Locations

Phone: (212) 645-2424 Fax: (212) 645-4895 21 Abendroth Ave, Port Chester, NY 10573 View Additional Email Addresses

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This business manufactures and sells a wide range of custom window treatments including: window shades, blinds, drapery and curtains.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Shade Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on The Shade Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 11, 2009 Business started: 04/01/2005 in NY
Type of Entity


Business Management
Mr. Zachary Gibbs, Partner Mr. Gregory Spatz, Partner Mr. Eden Glick Mr. Ronald Maggin, Controller
Contact Information
Principal: Mr. Zachary Gibbs, Partner
Principal: Mr. Gregory Spatz, Partner
Business Category


Products & Services

The Shade Store offers the following product(s): Cellular Shades, Curtains, Drapery, Panel Systems, Pleated Shades, Roller Shades, Roman Shades, Solar Shades, Vertical Blinds, Wood Blinds, Woven Wood Shades

Method(s) of Payment
Cash, Check, Visa, Mastercard, Amex.

Customer Review Rating plus BBB Rating Summary

The Shade Store has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/7/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: a 'guarantee issue' is the best way to summarize the slew of issues that have been going on with this vendor since the springtime 2015! either the wrong materials get sent, it takes weeks to have an installer to come...and by 'wrong materials' I mean repeatedly sending the merchandise that does not fit my windows even after measurement, etc. One motorized shade remains to be installed, the wrong size sent months ago, the 'correct one' been sitting in my living room for months, they sent an installer without a proper ladder, then another installer comes today only to find that the shade is the wrong size and is not motorized! So service is shoddy, materials, etc...and if they make good on their 'customer satisfaction guaranteed' it would be good to know what they would plan on doing given than now they have wasted much of my and other people's time (and patience).

Desired Settlement: finish the job AND a refund.

Business Response: ***** ******** placed an order on 1/**/15. Upon installation the installer notified us that there was a problem with the valances. Upon installation of the valances, one of the shades was determined to be of the wrong measurements. Customer Care was notified of the shade and remade. A great deal of time in between resolution as the customer was unresponsive and later found out to be traveling. The last installation could not be completed as the installer didn’t bring an appropriate ladder. 10/**/15 the final installation took place and it was discovered that the wrong shade was made. We spoke with the customer and assured himwe would remake the shade and ship out as soon as possible. The shade store will cover final installer visit and a 15% discount was applied to his order ($1,195.76).

12/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went to The Shade Store located at *** ****** ****** in New York City today to order solar shades today. I have been working with one sales person at the store who previously arranged for measurements to be made by an installer. The measurements were completed earlier this week and I was ready to place my order. When I arrived at the store location, I met with another store employee, to place my order; the first sales person was not in the store today. We reviewed the specifications of my order before I left store and the sales person told me that he would email me a quote for the order. When I received sale person's email, it contained a link to place the order which I clicked and entered my payment information right away. When I received an email confirmation of my order a few minutes later, I noticed discrepancies between the final order content and the specifications that had been reviewed in the store which were also documented in the installer's measurement worksheet. Somehow, the store sales person incorrectly transferred the worksheet information into the order that was sent to me and eventually placed later. My order confirmation shows incorrect measurements and other specifications. This situation is entirely unacceptable to me; it is a huge inconvenience and waste of my time. I just can't believe that this happened after spending so much time reviewing my selections and making specific reference to the installer's worksheet during the entire process while working with the salesperson in the store today.

Desired Settlement: I would like for The Shade Store to correct my order and deliver to me items that are consistent with my specifications communicated while I worked with the salesperson in the store and with the specifications as documented in the installer's worksheet.

Business Response: The business has responded by stating:

" I’m writing in response to the complaint submitted by *** ******* ******

After researching the customer history, it looks like *** ***** hired a 3rd party installation service to come measure his windows. *** ***** double checked the measurements against what the installer noted and he found a discrepancy. We offered to send the installer back at no expense to *** ***** and unfortunately the customer was not home during the time of the re measure. We then had the installer go back for a 4th time in which the measurements were properly taken and approved by *** *****.


On 12/*, *** ***** called in stating his bedroom shade arrived with a crease in the material caused by transit damage. We are currently in production on a new replacement shade (at no additional expense to *** *****). We are not quite sure why a complaint of such magnitude would be filed against us as The Shade Store does not handle the measure + installation process and the main issue that did occur (creased shade) was immediately addressed and corrected."


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Shade Store
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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