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BBB Accredited Business since
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This business manufactures and sells a wide range of custom window treatments including: window shades, blinds, drapery and curtains.
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A BBB Accredited Business since
BBB has determined that The Shade Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Shade Store include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Business ManagementMr. Gregory Spatz, Partner Mr. Eden Glick
WINDOW TREATMENTS WINDOW COVERINGS
Products & Services
The Shade Store offers the following product(s): Cellular Shades, Curtains, Drapery, Panel Systems, Pleated Shades, Roller Shades, Roman Shades, Solar Shades, Vertical Blinds, Wood Blinds, Woven Wood Shades
Method(s) of PaymentCash, Check, Visa, Mastercard, Amex.
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I went to The Shade Store located at *** ****** ****** in New York City today to order solar shades today. I have been working with one sales person at the store who previously arranged for measurements to be made by an installer. The measurements were completed earlier this week and I was ready to place my order. When I arrived at the store location, I met with another store employee, to place my order; the first sales person was not in the store today. We reviewed the specifications of my order before I left store and the sales person told me that he would email me a quote for the order. When I received sale person's email, it contained a link to place the order which I clicked and entered my payment information right away. When I received an email confirmation of my order a few minutes later, I noticed discrepancies between the final order content and the specifications that had been reviewed in the store which were also documented in the installer's measurement worksheet. Somehow, the store sales person incorrectly transferred the worksheet information into the order that was sent to me and eventually placed later. My order confirmation shows incorrect measurements and other specifications. This situation is entirely unacceptable to me; it is a huge inconvenience and waste of my time. I just can't believe that this happened after spending so much time reviewing my selections and making specific reference to the installer's worksheet during the entire process while working with the salesperson in the store today.
Desired Settlement: I would like for The Shade Store to correct my order and deliver to me items that are consistent with my specifications communicated while I worked with the salesperson in the store and with the specifications as documented in the installer's worksheet.
Business Response: The business has responded by stating:
" I’m writing in response to the complaint submitted by *** ******* ******
After researching the customer history, it looks like *** ***** hired a 3rd party installation service to come measure his windows. *** ***** double checked the measurements against what the installer noted and he found a discrepancy. We offered to send the installer back at no expense to *** ***** and unfortunately the customer was not home during the time of the re measure. We then had the installer go back for a 4th time in which the measurements were properly taken and approved by *** *****.
On 12/*, *** ***** called in stating his bedroom shade arrived with a crease in the material caused by transit damage. We are currently in production on a new replacement shade (at no additional expense to *** *****). We are not quite sure why a complaint of such magnitude would be filed against us as The Shade Store does not handle the measure + installation process and the main issue that did occur (creased shade) was immediately addressed and corrected."
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved