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A BBB Accredited Business since
BBB has determined that Gem Nation Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gem Nation Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Type of Entity
Alternate Business NamesGemnation
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I ordered a car from ********, from a alleged dealership from the person named ****. **** took my credit card information, went online to Gem Nations website, put in my information (illegally acting as me) and purchased a $21,000.00 watch and shipped it to a random person in ****. **** told me the charge, for the car I thought I was buying, would have to go through his authorization company named Gem Nation. Gem Nation did call me to verify the charge (not for the car but for the $21,000 watch they were selling). The call was awkward as they asked if I authorized the charge but never said the charge was for a watch. I did declared to them on the call that I authorized the charge of $21,000.00+ for my car purchase, to which they responded "that was not what the charge was for." I thought I was talking to an authorization company so I advised it was for a car and the car was to be shipped to my home at xxxxxxxx in ********** *****. They countered my statement again saying its not for a car and was not being shipped to my address. AT THIS POINT THEY SHOULD HAVE CANCELLED THE TRANSACTION!!! I should have asked what it was for in their eyes but I didn't know authorization companies new what items people purchase so it didn't register. They did not rather they put the charge through and shipped the watch to the unknown address and my card was charged. When I didn't receive a car and I looked up the charge on my card and called the company responsible for it, I was advised the charge was for a watch (first time hearing this) I asked for a copy of the receipt and they wouldn't send it to me. I had to have a police officer ask for it they said, even though it was my card they authorized. I did have ******* ***** ******* call and email and they did send him the receipt finally. Apparently the watch went to ****. Horrible merchant practices!!! Out of greed they pushed a sale through that should have been stopped when there was not obvious agreement.
Desired Settlement: Full refund.
Thank you for forwarding us this individual’s complaint and for giving us this opportunity to address this report. Please be advised that due to the nature of this claim, fraudulent activity involved, and repeated threats from this individual, we are specifically instructed by our legal console to limit this form of communication for obvious reasons.
Gemnation has nothing further to add that has not already been submitted.
Better Business Bureau:
Gem Nation has finally shown their true colors. I have provided evidence that they did call me. They said they did not. I proved they recorded a call to me where I clearly gave them a shipping address for this purchase. They did not change the address and they send the $21,000 watch to a ********* **** ** *** * *** ***** ******** * ******* *** ******* **** ***** **** ******* ** * **** ***** ******.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.