BBB Accredited Business since

Mr. Vacuum & Mrs. Sew

Phone: (516) 781-7600 Fax: (516) 781-6029 3249 Sunrise Hwy, Wantagh, NY 11793 http://mrvacandmrssew.com


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Description

This firm also sells sewing machines.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Vacuum & Mrs. Sew meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mr. Vacuum & Mrs. Sew include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mr. Vacuum & Mrs. Sew
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1991 Business started: 01/01/1990 Business incorporated 12/04/1990 in NY
Type of Entity

Corporation

Business Management
Mr. Joseph Brown, President
Contact Information
Principal: Mr. Joseph Brown, President
Customer Contact: Ms. Lisa Ann Brown, Vice President
Business Category

VACUUM CLEANERS-HOUSEHOLD-DEALERS

Alternate Business Names
Mister Vacuum Inc. Mr Vacuum Inc. Mr. Vacuum Mr. Vacuum - Wantagh Mrs. Sew Mrs. Sew - Wantagh

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: The company refused to price match a sewing machine even though everything in their " lowest price guarantee" is the same. I tried to price match with Wal-Mart online for $370.37 and they refused to price match. It's available online it is in stock, they offer free shipping etc and *** *** and **** *** will not uphold their end. If you do find a lower price on the identical brand and model of an item from a competitor who has the item in stock and is able to fulfill your order, and we are able to verify the price, we will gladly beat it. All price matches must be submitted prior to order. The price you wish us to beat must be verifiable on the Internet. The competitors advertisement must be current. *************** will only beat prices with other authorized vendors. The online store must have the identical product in-stock and priced accurately at the time the price match is submitted. Our Low Price Guarantee does not apply to out-of-stock or special order items.

Desired Settlement: I would like for my item to be price matched like they guaranteed on their website. $370.37 for the Brother *********

Business Response: This complaint is just a misunderstanding. I am at fault that in my emails I did not explain to the customer in more detail that I could price match on the machine only. I have contacted the customer directly to explain that it was my miscommunication that caused this problem. In the future I will explain to the customers that we can price match on the machine only and that we can not price match on things that other companies do not offer.

**** *****