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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Mr. Vacuum & Mrs. Sew

Fax: (516) 781-6029 View Additional Phone Numbers 3249 Sunrise Hwy, Wantagh, NY 11793

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This firm also sells sewing machines.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Vacuum & Mrs. Sew meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mr. Vacuum & Mrs. Sew include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mr. Vacuum & Mrs. Sew
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1991 Business started: 01/01/1990 Business incorporated: 12/04/1990 in NY
Type of Entity


Business Management
Mr. Joseph Brown, President
Contact Information
Principal: Mr. Joseph Brown, President
Customer Contact: Ms. Lisa Ann Brown, Vice President
Business Category


Alternate Business Names
Mister Vacuum Inc. Mr Vacuum Inc. Mr. Vacuum Mr. Vacuum - Wantagh Mrs. Sew Mrs. Sew - Wantagh

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Additional Phone Numbers

  • (516) 781-7600(Phone)
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Complaint Detail(s)

5/13/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: The company refused to price match a sewing machine even though everything in their " lowest price guarantee" is the same. I tried to price match with Wal-Mart online for $370.37 and they refused to price match. It's available online it is in stock, they offer free shipping etc and *** *** and **** *** will not uphold their end. If you do find a lower price on the identical brand and model of an item from a competitor who has the item in stock and is able to fulfill your order, and we are able to verify the price, we will gladly beat it. All price matches must be submitted prior to order. The price you wish us to beat must be verifiable on the Internet. The competitors advertisement must be current. *************** will only beat prices with other authorized vendors. The online store must have the identical product in-stock and priced accurately at the time the price match is submitted. Our Low Price Guarantee does not apply to out-of-stock or special order items.

Desired Settlement: I would like for my item to be price matched like they guaranteed on their website. $370.37 for the Brother *********

Business Response: This complaint is just a misunderstanding. I am at fault that in my emails I did not explain to the customer in more detail that I could price match on the machine only. I have contacted the customer directly to explain that it was my miscommunication that caused this problem. In the future I will explain to the customers that we can price match on the machine only and that we can not price match on things that other companies do not offer.

**** *****

2/15/2013 Problems with Product/Service