BBB Logo

Better Business Bureau ®
Start With Trust®
In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Mr. Vacuum & Mrs. Sew

Fax: (516) 781-6029 View Additional Phone Numbers 3249 Sunrise Hwy, Wantagh, NY 11793 http://mrvacandmrssew.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm also sells sewing machines.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Vacuum & Mrs. Sew meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mr. Vacuum & Mrs. Sew include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

top
BBB file opened: August 01, 1991 Business started: 01/01/1990 Business incorporated: 12/04/1990 in NY
Type of Entity

Corporation

Business Management
Mr. Joseph Brown, President
Contact Information
Principal: Mr. Joseph Brown, President
Customer Contact: Ms. Lisa Ann Brown, Vice President
Business Category

VACUUM CLEANERS-HOUSEHOLD-DEALERS

Alternate Business Names
Mister Vacuum Inc. Mr Vacuum Inc. Mr. Vacuum Mr. Vacuum - Wantagh Mrs. Sew Mrs. Sew - Wantagh

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (516) 781-7600(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/13/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: The company refused to price match a sewing machine even though everything in their " lowest price guarantee" is the same. I tried to price match with Wal-Mart online for $370.37 and they refused to price match. It's available online it is in stock, they offer free shipping etc and *** *** and **** *** will not uphold their end. If you do find a lower price on the identical brand and model of an item from a competitor who has the item in stock and is able to fulfill your order, and we are able to verify the price, we will gladly beat it. All price matches must be submitted prior to order. The price you wish us to beat must be verifiable on the Internet. The competitors advertisement must be current. *************** will only beat prices with other authorized vendors. The online store must have the identical product in-stock and priced accurately at the time the price match is submitted. Our Low Price Guarantee does not apply to out-of-stock or special order items.

Desired Settlement: I would like for my item to be price matched like they guaranteed on their website. $370.37 for the Brother *********

Business Response: This complaint is just a misunderstanding. I am at fault that in my emails I did not explain to the customer in more detail that I could price match on the machine only. I have contacted the customer directly to explain that it was my miscommunication that caused this problem. In the future I will explain to the customers that we can price match on the machine only and that we can not price match on things that other companies do not offer.

**** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Problems with Product/Service
11/16/2011 Problems with Product/Service
1