BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Delightful Tours, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Delightful Tours, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Kamini Cohly, President
TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS
3 W 35th St Fl 5
New York, NY 10001 (212) 391-1919 (866) 516-6660 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (866) 516-6660(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: To Whom It May Concern:During the month of September, 2013, I was looking for quotes for flight tickets to India. ******** *****, travel consultant, quoted me for Emirates. The price was agreed and I was told that since I had 8 hours layover in Dubai while returning to US, I am entitled to hotel stay overnight in Dubai. I mentioned to ******** that hotel is needed and requested her to book the complimentary hotel for me at Dubai. After I was charged for my flight tickets priced, I assumed that hotel was booked by ******** at Dubai. She did not provide or ask me any more details further and said everything was taken care of.On the day of my return 02/**/2014, I was told by Emirates sales person that though I had a complimentary hotel entitled, no hotel was booked for me. I had to pay $110 for 3 hours stay in a Dubai hotel. After I returned to California on 02/**/2014, I called up ******** and told her that no hotel was booked and I had to pay extra money for overnight stay in Dubai. ********, started yelling at me over the phone that, I did not provide her my passport details so she did not booked. I was surprised to hear that and told her that she never mentioned this before and I was not aware of how complimentary hotel are suppose to be booked by a travel agent. ******** said she will get back to me later and hanged up.I kept calling Delightful Travel&tours but no one picked my call. I emailed ******** but no reply from her side till date. Aboveall, their customer service is horrible and disgusting. I had requested "Hindu Meal" instead no such meal was requested to Emirates. I myself had to change my preference later from Emirates website.Please contact me if any bills are needed.Thank you,********* *********** *********** ** ****** ***** ** *****
Desired Settlement: I will need Delightful Travels & Tours reimburse my $110 as this was not my fault and travel agent never provided me any information. Moreover, ******** said, "everything was taken care" which was not accurate. I had to pay extra when I was already entitled to a complimentary hotel for a overnight stay.
We apologize for any inconvenience caused to the passenger while transiting Dubai. However, 8hrs transit time may not call for a hotel in transit
Better Business Bureau:
The Airliner clearly mentioned that it was suppose to be done by the travel agent and the travel aganecies are very uch aware of this. The Airliner, Emirates, have also said very clearly that any passenger having a layover of 8 hours or more, are entitled to get complimentary hotel service. This is known by the any travel agencies.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Read Complaint Details
Complaint: I was contacted over SMS by one of their employee, ******** ***** on 07/**/2013. I authorized $590 over SMS because she promised to return the money in one moth on the card itself. Instead, she charged $1500 to my credit card. Also, it's been about 3 months, I have not received the money back. She had told me that the charge was for another customer. Her exact words were " Payback in a month. Account got messed up someone deposited fraudulent check into my account back froxe account to investigate paid for travel package by check for some one who deposited into my account check didn't Clare Amount 2590. Situation really bad or I will never ask. Pax got package before all this happen pax is now at destination and woould be totally embarassed by hotel I will be in a totally terrified state ". To help out, I agreed to allow the charge on the condition it be returned in 1 month. I have been contacting the employee over and over again. She told me that she has put the money back through check cashing. I reviewed my cc account and did not find anything. Ever since, I keep getting responses like ' it should have been delivered',' i emailed the check' and so on. Whenever I ask for proof over messaging OR by email of the check being sent, she does not send anything. I am frustrated and told her that I will have to take action on this. This is my attempt to get my money back.
Desired Settlement: I just expect that the money be returned to my credit card AND my cc be removed from their database.
Better Business Bureau: