BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Redline Tires meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Redline Tires include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
TIRE DEALERS AUTO REPAIR & SERVICE
Alternate Business NamesRedline Auto & Tires Corp.
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: At 4:15 Am on 5/**/2013 I visited the store which was advertised as 24 hours open. The associate who refused his name but i was able to photograph offered me assistance. The associate then began to try to sell me tires of a different size. I informed the Associate that i did not require those sizes, but a differnt size. he told me im mechanic i know better, to which i replied i kow cars as well and as evidence showed him the door schedual which indicated the proper size, and psi. The associate was told by me the customer that i desired used tires, to which he said he only sells new tires. The Advertisement indicated used tires and open 24 hours a day. the associate after which told me he would take cash. i explained to him i had my card and would make my purchase as such. The company had indicated on its doors and in its advertisement they accept credit cards. The associate then told me he had to charge me for the tires before the sale. He began to swipe my card but before he did i asked him for my bill and estimate, to which he refused, then he began to write on a memo pad with no affiliation to the company the estimate. this comapny is fraud and should be meet with about its practices
Desired Settlement: I am requesting a phone call from the owner or a senior manager about this incident. i have documented evidence of the associate engaging in criminal activity and refusing to engage in proper business conduct and faile dto adhear to proper business protocol ###-###-####
To whom it may concern:
This is in response to customers complaint.
We apologized for any inconvenience, L&J Tires LLC would like to respond to this matter by saying that we have review our security system on the date customer complaint, their is not much to say due to the fact the all the evidence at point indicate that our employee did everything possible to assist the customer in every way possible. In reference to charging the customer on his credit card, we tried and card did not work. Customer stated that we didn't want to provide a receipt or an estimate in writing is because the customer refuse to provide his information to our employee. Customer also stated that we advertize sales of used tires which we do, but unfortunatly we can not stock every single tire size that is in the market. At this time we apoligize for any inconvinience it has cause the customer in question. If any question please feel free to contact us with any concerns.
Better Business Bureau:
In response to the information provided, one the associate was informed that I wanted used tires for my truck, the second was the he continued to inform me they don't have used tires, yet I watched him service a can same size tires telling him in Spanish that he had used tires for him. While ** *****, is not familiar with me, I am fluent in Spanish and am very good at detecting lies. the machine did work because he told me two different prices if I gave him cash or charge, the difference was 100 dollars which is classified as extortion, so he changed his story to only tax. The associate told me that he would write the price down on paper forme to bring back, the paper was that of a sticky pad which indicated no company name, no identifying data, or anything binding to the agreed price. He did bring out an work order form which indicaqtes estimates on it then would not provide the actual prices on it . He acted as if he was hesitant because he would be providing a price unlawful to policy. The office warrant several indicators of interest for investigation. it should also reflect a negative review because te company has no proper leadership and all staff can not speak English during late shifts.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|12/20/2012||Problems with Product/Service|