BBB Accredited Business since
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Cell phone boosters, Wimax equipment, GPS tracking, and other consumer electronics
A BBB Accredited Business since
BBB has determined that Quantum Networks, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Quantum Networks, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
TELECOMMUNICATIONS EQUIPMENT/DISABLED INTERNET SERVICES ONLINE RETAILER CELLULAR TELEPHONE EQUIPMENT & SUPPLIES
Method(s) of PaymentAll major credit cards, and paypal
Refund and Exchange Policyhttp://www.quantum-wireless.com/return-policy
Alternate Business NamesQuantum Wireless
424 West 33rd Street
New York, NY 10001 Directions
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Additional Phone Numbers
- (877) 259-4629(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On March **, 2014, I purchased a pen-reader for $229.99. Wizcom ReadingPen TS Portable Handheld Reading Tutor Scanner There was an error in my billing and mailing address. That error appears below. ****** ********** ***** **** **** *** *** *********** ********* ***** My postal mail box is located in ******** ******** ** *****. It is not located in *********** ** *****. Via e-mail, I made a correction on my address on March **. Yet, the mailing address was never edited. The product was returned to the facility on April **. When I followed-up again on May *, I received the following reply: "I have made a note in your account and once we do get the item back you will be notofied for an Updated address to re-ship this item".
Desired Settlement: I want to be refunded for the item. It was never received.
Dear Better Business Bureau,
|2/22/2014||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I ordered 9 microphones. Of the 9 ordered 1 arrived damaged (broken at the neck). There was no damage to its box so I suspect it was already damaged when boxed at manufacture. I contacted Quantum twice and they responded on the second request. They claimed that my delivery date was 5/**/2013 which was actually my order date. ,
Desired Settlement: I would like an exchange or refund.
Business Response: The consumer contacted Quantum more than one month after the order was placed and requested a full refund. Quantum informed the consumer that, although the time had lapsed for returning the item to Quantum, he or she still fell under the terms of the Manufacturer’s warranty. If he or she would contact the Manufacturer, the item would be replaced immediately. It should be noted that Customer filed an “A-Z complaint” with ********** for the same complaint and after extensive investigation, ****** decided in favor of Quantum and denied the consumer’s request.
Problems with Product/Service
Read Complaint Details
Complaint: First, it took three emails (which I have copies of) to get an authorization number to return the printer/scanner I purchased from this company, which ate away at the allowable timeframe within which to return the item. I did, however, manage to get it back to them within the stated number of days. Then, after I returned the $711.77 item with a UPS tracking number (******************) and received a confirmation email (which I also have) from UPS with the signature of the company rep's signature, dated July *, 2013, 11:29 AM, I waited several weeks for my refund. When I received no refund or notification from Quantum Wireless, I began the futile process of trying to contact the company for my credit. Five months later the company still has the product I returned AND my $711.77.
Desired Settlement: I would like my money back as soon as possible and I think other consumers should be alerted of the dangers of being ignored and robbed by this company.
Better Business Bureau:
(By clicking "OK", your complaint will be closed as Resolved.)