BBB Accredited Business since
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Barbizon Modeling School of Manhattan, Inc. offers instructions in modeling, personal improvement, acting and photography. A Subject Report on Modeling and Talent is available.
A BBB Accredited Business since
BBB has determined that Barbizon School of Modeling of Manhattan, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Barbizon School of Modeling of Manhattan, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Joseph J. Goldstein, President
Alternate Business NamesModel & Talent Management
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Additional Phone Numbers
- (212) 239-1110(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My daughter went for an audition at Barbizon on August **** at the New Yorker Hotel and got selected to work with Barbizon for the modeling and acting workshop starting the **** of August. As a result, ******* ***** (Program Director) told me I needed to make a payment of 495.00. Therefore, I submitted a payment via my debit card in the amount of 495.00. However, after researching and reading all the negatives reviews about the Barbizon company online, I came to the conclusion that I no longer want my daughter to participate in these workshops. Which is why I am asking for a full refund in the amount of 495.00. So, I e-mailed ******* ***** on Monday, August **** the next day after the audition to let her know I wanted my money back. She replied back to me and told me to write a letter to their company and to fax it in order to have the cancellation take place and have my money refunded. I faxed the letter the same Monday and when I got back to her to verify that they have gotten the fax she said yes that it was in the system as cancelled and that I should receive credit shortly. Ever since Monday I have been waiting for my refund and haven't receive anything. I keep calling them and they are giving me the same excuses I had read on the reviews. And at the end people don't get their money back. Today, I called again and they told me it could take up to a month for me to be refunded. And I told them ******* said I should receive my money shortly and the person who I was speaking to over the phone told me that shortly means a month. Last time I check shortly does not mean a month. In addition, companies need to have their refund policies printed somewhere on their receipts or made visible to the customers/clients and neither of them was the case. It is unjust for them to take advantage of customers when it's time to give money back.
Desired Settlement: I want to be refunded in the amount of 495.00 in the same form of payment without having to wait 30 days.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.