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Better Business Bureau ®
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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

New York Real Estate Institute

Phone: (212) 967-7508 Fax: (212) 967-5435 132 W 36th St Frnt 2, New York, NY 10018 http://www.nyrei.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that New York Real Estate Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for New York Real Estate Institute include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

top
BBB file opened: January 13, 2005 Business started: 01/01/1987 in NY Business incorporated: 11/24/2003 in NY
Type of Entity

Corporation

Business Management
Mr. Richard Levine, President
Contact Information
Principal: Mr. Richard Levine, President
Business Category

SCHOOLS-BUSINESS & VOCATIONAL REAL ESTATE SCHOOLS


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Complaint Detail(s)

5/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a discount coupon for a real estate course. When I tred to start the course i was informed I can't start for a month. They said the sold too many groupons and don't have the space for everyone. I was given the option to pay $200 more for the same course and I could start right away.

Desired Settlement: To be able to start the course right away.

Business Response: I find this complaint to be 100% and was filed just because student wants to get a better deal by filing a complaint. We have had over 3,000 people so far sign up for same deal and everyone is 100% SATISFIED. It clearly states in the deal that in order to take the live class (clearly limited number of seats) that a reservation is required, subject to availability and subject to change. All of this language was put in by Groupon since they also have a desire to keep all of their customers satisfied. The fact that this person did not read the details of the deal (which is only a few lines and not hidden but clear for all to see) and is upset that cant cut the line and start immediately is wrong. The 3,000 customers before this dont seem to have any problems waiting or they have chosen to take the online course and start immediately. Which is another option and we would be more then happy switching person to the online course for NO CHARGE and they can start immediately. I appreciate your time and consideration in this matter. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
**** ***** 



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I decided to take courses at the NYREI Manhattan location.The staff and the classes are good.After I finished the classes I passed the School Test and failed the State Test.The instructor in the office told me that I have to take a State Preparation Classes $75 (cash only) and I will have unlimited number of classes on each Monday.First class I took with *** ******.Second class I had with **** ******* and ******* ******. The class was good, but I received the example of State Test without the answer. They promised me to e-mail the answers, but still didn't got it.On Nov ** I decided to take a last class with ***** and it was great, but in the middle of the class some person entered to the class and asked couple people (including me) to go to the office.In the office they told that I have to pay again and explanation - *** ****** left the school and now I have to pay again.I paid not to ***, I paid to the school for the unlimited tutoring for the state test.They didn't want to listen to me at all, no explanation.As of now I have to take another courses...to pass the test

Desired Settlement: I need full refund, will go to another school more reliable school.

Business Response: The student has been kind enough to resolve this matter. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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