Business ProfileforMcGraw-Hill Education

I ordered a textbook from McGraw Hill in January with a guest checkout account. There were significant issues with my card not being accepted initially, so there were several attempted transactions that I did not think went through. Several days later, I tried to determine if I had successfuly completed purchase of this textbook-- there was no way to retrieve purchase information using my email, since I had not made an account, and because I had not received an invoice or confirmation email I assumed that indeed the transaction had not gone through. I even verified that the book had not been charged to my debit card, which it had not. Because there was no evidence that my purchase had gone through, I tried again and successfully completed the purchase on January 24th, also with a guest account. I received an invoice a day later via email on January 25th. On January 29th, I received a second email with an invoice which I assumed was updated tracking and did not look further. A second textbook arrived and a second charge was placed on my account. I am in grad school, and I asked my fellow students if any of them wanted to purchase it from me. None of them did, so I decided to try and return the textbook. This is not done online, as it is a physical book, and must be started over the phone. After tracking down the number and the invoice, it did take me a few weeks to do all these steps, I attempted to make a return to the company today, March 7th. I was told that this book is ***************** window, and that the faulty notification system and the inability to verify purchase was not the fault of the company, and that there were not exceptions to be made. The return window that they stated was 21 days, which landed at the beginning of my semester and is much shorter than most return windows, which I assumed last ***** days. When I asked if there was anyone else to speak to or anything else to pursue, the answer was no.