BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

National Association of Professional Women

(516) 877-5500

Customer Complaints Summary

357 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 141
Billing/Collection Issues 151
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 62
Total Closed Complaints 357

Additional Complaint Information

BBB files indicate a pattern concerning issues with the advertising and customer service representatives of the National Association of Professional Women (NAPW). Many consumers tell BBB that they are misled regarding membership prices, membership levels, and additional fees for processing and set-up. For example, consumers reported seeing an ad for free membership for NAPW on LinkedIn. However, these consumers claim that when they contact NAPW to take advantage of that offer, they find out that joining is not free. Some consumers also allege that they were subjected to high pressure sales tactics by company representatives to join the organization even before they understood the costs or benefits. Other consumers that originally agreed to join the organization but opted afterward to cancel the membership say that they have difficulty reaching any company representatives to seek a refund. 

On October 23, 2013,  BBB contacted NAPW to request information about what the company is doing to resolve the underlying issues. In November, NAPW representatives contacted BBB and offered the following response to the inquiry:

"...much of the trend is caused not by actual user experience but by comments which follow from negative PR found online, which is then repeated without basis to BBB.  In nearly every case, we have telephone recordings and transactional documents supporting our interactions with consumers, but we never submit those in our response.  Rather, we simply acquiesce and credit the consumer."



Industry Comparison | Chart

PROFESSIONAL ORGANIZATIONS , ONLINE NETWORKING , CAREER & OUTPLACEMENT COUNSELING

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.