This business is not BBB accredited.
National Association of Professional Women
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||62|
|Total Closed Complaints||357|
Additional Complaint Information
BBB files indicate a pattern concerning issues with the advertising and customer service representatives of the National Association of Professional Women (NAPW). Many consumers tell BBB that they are misled regarding membership prices, membership levels, and additional fees for processing and set-up. For example, consumers reported seeing an ad for free membership for NAPW on LinkedIn. However, these consumers claim that when they contact NAPW to take advantage of that offer, they find out that joining is not free. Some consumers also allege that they were subjected to high pressure sales tactics by company representatives to join the organization even before they understood the costs or benefits. Other consumers that originally agreed to join the organization but opted afterward to cancel the membership say that they have difficulty reaching any company representatives to seek a refund.
On October 23, 2013, BBB contacted NAPW to request information about what the company is doing to resolve the underlying issues. In November, NAPW representatives contacted BBB and offered the following response to the inquiry:
"...much of the trend is caused not by actual user experience but by comments which follow from negative PR found online, which is then repeated without basis to BBB. In nearly every case, we have telephone recordings and transactional documents supporting our interactions with consumers, but we never submit those in our response. Rather, we simply acquiesce and credit the consumer."
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on National Association of Professional Women Complaint Resolution Pie Chart: Complaints
PROFESSIONAL ORGANIZATIONS , ONLINE NETWORKING , CAREER & OUTPLACEMENT COUNSELING