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Minuteman Press of Bellerose

Phone: (718) 343-5440 Fax: (718) 343-2329 View Additional Phone Numbers 248-02 Union Turnpike, Bellerose, NY 11426 http://www.minutemanbellerose.com

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Description

Products Offered Announcements Booklets, Brochures, Calendars, Catalogs & Flyers Business Cards, Letterhead & Envelopes Business Forms Coupons Disposable Signs & Banners Electronic Files & Digital Output Labels Menus NCR Forms Personalized Greeting & Holiday Cards Postcards Promotional Products Rack Cards Rubber Stamps Signs, Posters & Banners Tickets Wedding & Social Invitations Large Format Printing Plaques Trophies Awards Ribbons Car & Truck Lettering Raffles Ribbon Printing U/V Coating Carbonless Forms Annual Reports Announcements Binding Book Finishing Booklets Brochure Printing Business Cards Business Stationery Letterheads Calendars Carbonless Forms Computer Forms Greeting & Holiday Cards Catalog Sheets Checks Compliment Slips Flyers Folders Journals Labels Laminating Leaflets Large Format Printing Menus Newsletters Notepads Pamphlets Postcards Price Lists Printed Envelopes Raffle Books Report Covers Tags TicketsTrade Show DisplaysTraining ManualsWedding Invitations & More
Special Services Offered Addressing Service Architectural Support Archiving Art Design Binding Services Calligraphy Creative Arts Department Direct Mail Services Expert Technical Support Fax Service Full Project Management Graphic Design Holography Services Logo Design Mailing Service Perforating Pick Up & Delivery Power Point Presentations Same Day Service Volume Discounts Web Page Design Word Processing Service Rush Service Online Ordering Customer Portals FTP File Transfers Shipping Worldwide Via UPS & DHL Packing & Packaging Service Services Offered Black & White Copying Collating Service Color Copying Copy Center Digital Printing & High Speed Copy Service Finishing Services-Die Cutting, Embossing, Scoring, Foil Stamping, Engraving Full Color Printing Full Copy & Bindery Center Full Service Printing Company High Volume Copying Lamination Lithography Newsletter & Newspaper Layout Offset Printing Print From Disk Production Printing Scanning Service Screen Printing Special Orders Textile Printing Typesetting Laser Safe Thermography Embroidery Enlarge or Reduce Images / Photographs Presentation Folders Divider Tabs Ad Specialties Promotional Items Desktop Publishing & more

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Minuteman Press of Bellerose meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Minuteman Press of Bellerose include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information

This firm has not responded to our request for basic information.

Additional Information

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BBB file opened: August 07, 2001 Business started: 11/01/1975 in NY Business incorporated: 11/07/1985 in NY
Type of Entity

Corporation

Business Management
Mr. Scott Levine, President
Contact Information
Principal: Mr. Scott Levine, President
Business Category

PRINTERS PRINTERS-BUSINESS FORMS PRINTING BROKERS SCREEN PRINTING ENVELOPES-RETAIL LABELS-PAPER STATIONERS-RETAIL COPY & DUPLICATING SERVICE GRAPHIC DESIGNERS ADVERTISING SPECIALTIES PROMOTIONAL PRODUCTS ENGRAVERS-STATIONERY POST CARDS-MANUFACTURERS & DISTRIBUTORS

Method(s) of Payment
Most Major Credit Cards, Google Checkout, Pat Pal
Alternate Business Names
Scott Leigh Enterprises, Inc.

Additional Locations

  • 248-02 Union Turnpike

    Bellerose, NY 11426 (718) 343-5440

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (516) 763-2679(Phone)
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Complaint Detail(s)

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 1000 business cards from this concern back in October. To lure me in the ***** said that he would give me special pricing. When I went back to complete the order the ***** then had amnesia because he claimed he didn't remember giving me the special pricing. In spite of my better judgement I went ahead and placed the order at regular pricing after finalizing what the finished product would look like. I went in to pick up my cards which were in 2 separate boxes, approximate 900 cards in one box and 100 in another. I checked a couple of cards in the smaller box and they looked fine. After giving out those 100 or so cards I opened up the larger box only to find that practically all the cards where way off center-either very far to the right or left on both sides (they were double sided cards). I brought them back to the store around the middle of December and a representative of the business agreed that they were not very good and took them back. They said they would reprint them and would call me when they were ready. When I went to pick up the fixed bunch I was surprised to see that they were on the wrong card stock to which they agreed again that I was correct. I also pointed out that the back of the card was still not centered. They made some excuse about not having enough space to do the job correctly which surprised me since the original 100 were centered just fine. So I told them what line they could take out to give them the opportunity to make them correctly. When I was called to OK the 3rd proof and it still wasn't centered I said enough was enough and I asked for my money back. I was told by a representative of the store that she had spoken with the ***** and he said I could not get my money back but that he would supply me with 2000 cards instead of the 1000 that were originally ordered since I've waited such a long time without cards and had to come back so often. This placated me and when I went back the 4th time to look at the proof it still was not centered to which they agreed again. Why they were calling me down all these times to OK proofs that were inferior is beyond me. By the end of February when I still had not heard form them I called the store and spoke with yet another person who told me that some part on some machine was broken and they couldn't print out even a proof but that it was getting fixed the very next day and I could come in that afternoon to look at yet another proof. When I went back the *** time they finally looked OK but at that time they would not honor the offer of giving me 2000 for waiting months to get my cards and having to go down numerous times to OK proofs that were not correct. At that time I left unsatisfied and told them I would go through my charge card to try and get my money back. As it is now approaching 5 months without cards that have been paid for I would like a credit to my charge card for the full amount so I have the ability to go elsewhere and get the business cards I so desperately need.

Desired Settlement: I think after the promises not kept ( special pricing and 2000 cards), the inability to get the cards centered after numerous attempts and changes, the multiple times I had to go down to the store only to be turned away again without cards , and constantly dealing with a different person at the store though out this transaction that the least they can do is offer a full refund so that this nightmare is finally over. A printing business that can't print the easiest of business cards after so many months should at least be able to offer that.

Business Response:

In Oct 2013 ****** placed an order for Business Cards. We produced a custom design to her specifications and on Oct **, 2013 she signed a proof approving the layout and told us to go ahead and produce the cards. Up to that point we had not taken any payment from her and produced the layout subject to her approval. Had she not approved the layout she would not have been obligated to pay us. Therefore her claim of being "LURED" is baseless.
 
Our standard fees for design begins at $35 and go up depending on time required to complete the work. This design was for a 2 sided Business card including 8 logos plus custom graphics. 
 
When we asked for payment prior to beginning production she told a customer service representative that I told her I would not charge for the design work. This was false and I told her that she had absolutely no obligation to pay and could cancel the order, but $50 was actually quite low considering the amount of time that went into the design of her card. She then agreed to pay the $50 plus $95 for the production of her order. 
 
She picked up and signed for her cards on or about Nov *** 2014. I have the original signed proof as well as the signed receipt when she picked up her order.
 
Some time in December she came back and complained that her cards were not centered. We did not agree and told her that the problem was she had numerous logos of varying sizes and that caused a visual effect of being off center. We agreed to re design the card at no additional fee even though she approved the original design which was done according to her specifications.
 
We produced a full NEW order of 1,000 cards and called her numerous times over the next 2 months to tell her her order was ready for pickup but never heard from her.
 
Finally she arrived sometime in Feb 2014 and agreed the cards looked good but proceeded to tell me that she was supposed to get 2,000 cards (1,000 original plus 1,000 free) I asked her why and she said someone told her that due to her problem with the original order someone told her she would get an additional 1,000 cards free. I asked her who told her and she could not remember (amnesia?) . I asked every one of my employees and no one had any memory of telling her that.
 
She then left without her cards and told me she was going to complain to BBB as well as request a refund from her credit card company.
 
I have been in business since 1985 and have never had a complaint made to BBB. We do from time to time have customers who are not satisfied with there order and we are always willing to go the extra mile to make a customer happy. 
Her statement that I "lured her in" is ridiculous since she had not made any payment prior to approving her design and could have cancelled the order without any obligation or financial liability. The $50 fee was what she was quoted when placing her order & is actually low for the work we did. I also have the original customer service questionnaire form from the day she placed the order which indicates she was quoted $50.
 
She accuses me of having amnesia but she can not remember who told her she would get 1,000 free cards. She also took 2 months to come back to pick up her order and did not respond to numerous phone messages telling her they were complete and ready for pick up. 
It is obvious she decided she did not need these cards as she did not respond to our calls over more than 2 months telling her the cards were ready and then fabricated this complaint in order to ask for a refund from her credit card processor.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

*** *****'s statement is pure fabrication.  He claimed that I said the special pricing was on the design portion of the payment and that is false (fabrication #1).  He told me he would give me special pricing on the order of the 1000 cards not on the design proof.   I was concerned that he failed to remember but needed the cards and didn't want to start the process at another business so despite my better judgment went ahead and paid him through PayPal.  As far as his statement that he has a signed copy of the authorization that is correct because the original dispute was made before the signing of this document.  As stated in both responses, I reluctantly signed as I needed the cards and didn't want to start the process all over again with another business. 

I did come back in December because as I originally stated when I went for the cards in the second box they were off center-badly.  And it was not the logos specifically-it was the whole card.  If the front of the card was way off center to the left or right then it was like that on the back as well.  When one of his male employees looked at the cards he agreed that they were badly off center.   He quickly took them back and said they would run them again.  I asked why they were so different from the proof and I was told that when they cut the cards if they don't do it well this is the result.  He said that happens when they cut too many at once.    So yes, the business was aware and AGREED that the first run of cards were very poorly done (fabrication #2).  And no they didn't have to redesign the card as it was the same design (fabrication #3) they just needed to be cut with more precision.

They did call when the second run was done and I did respond well before 2 months.  So his allegation that I was missing in action is a lie (fabrication #4).  As stated in my initial complaint, when I went back the second run was done on the wrong card stock-it was not like the original.  And again the card was not centered.  And again a representative of the company agreed with both complaints (fabrication #5).  This time they made an excuse by saying they did not have enough room to center the card properly.  I didn't understand how 100 or so were printed just fine with the "constraints" the first time and the other 900 were bad but I gave them the benefit of the doubt and told them to take out a line to give them more room to work.

When I went back to OK the proof (with the one line gone so there was more room for them to work) and it still wasn't done properly that is when I asked for my money back. The representative from the company agreed that it still wasn't centered (fabrication #6).    At that time the minority girl that was helping me said she would call me with an answer from the ***** about giving me my money back.  She called back and said that he would not give me my money back but to make it up to me he would print 2000 cards instead of 1000 and this was OK with me. 

When I went back to look at the proof again as the centering situation was still not correct I was very surprised to see that the off centering was even worse than before.   A young male representative of the company then took out a ruler and measured it and said that I was correct; it was off center (fabrication #7).  At that time I signed off on the card stock which was finally right. 

When I still hadn't heard from them by the end of February and a few weeks had lapsed, I called and was told some story about the machine that produces the cards needing a part and that miraculously it was going to come in tomorrow and that they would have a proof for me in the afternoon (notice I said proof not the cards).  I went in and finally the proof looked like it should and I signed off on the printing.  In passing I reminded them about the promise of the 2000 cards and that is when the ***** came out and said he never heard of this.  That is when I finally said enough is enough and that I would be contacting my charge card to reverse the charges as one should not have to wait 5 months to pick up business cards and then be lied to (fabrication #8)  Also, I never said that I was contacting the Better Business Bureau (fabrication #9).  The BBB route was something I thought of well after leaving the store.

Another fabrication (#10) was his statement that I left without my cards.  That was correct because there were no cards to pick up just a proof to OK so the cards could finally go into production.  After all according to ***** (a male employee) the part for the machine was just delivered that morning.

And finally the last fabrication (#11) was that I no longer need the cards which is false.  I need the cards which is why I need a quick resolution so that I can go elsewhere and get them done correctly.

I've been in business for many years and have never had such a hard time getting a simple business card printed.  As far as his contention that he goes the extra mile to satisfy a customer, I have seen no evidence of this at all considering that I had to go down numerous times to OK proofs that were unsatisfactory time and again.  You would think that after that many times they would clearly check for accuracy. 

Now, I don't have the many numerous cards from the first run that were clearly off center as they quickly took those from me (I should have held back a few as proof) but I do have the one they stapled to the box as proof that the run was corrupted.  

To reiterate, I am asking for a full refund and find it shameful that a business ***** would prefer to lie rather than just give a refund.  At this stage I am certain that there is no resolution which includes me receiving business cards that aren't corrupted.

 

Sincerely,

 

****** ********

 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

****** ********




 

Business Response: Obviously we can go back and forth and make claims, accusations etc. bottom line is she is unhappy & dissatisfied and I do not want a unhappy - dissatisfied client. I have no problem refunding her in full with the understanding that her claims are false and unsubstantiated its her word against mine.

I have actually installed a recording system with clear signs posted advising clients of same to avoid any he said she said in the future. This was a very expensive project but I hope to be able to avoid a situation like this again as a result of having a permanent record of all activities - transactions that take place on my premises.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.  I am happy with a full refund as it was my suggestion to begin with.  I also want to make it clear that in no way am I accepting that my "claims are false and unsubstantiated."  In fact, it is my contention that having proof of the poor quality of the cards is the reason the ***** finally acquiesced after half a year of this nonsense.

Sincerely,

****** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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