BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Harris Water Main & Sewer Contractors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Harris Water Main & Sewer Contractors, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYC Department of Buildings - NYC
280 Broadway, 3rd floor, , New York NY 10007
Phone Number: (212) 566-5000
Type of Entity
PLUMBING DRAINS & SEWER CLEANING
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract with this company to install a new 2" water main in my property . after i paid them i noticed the pipe was bent in the wall which i spoke to other plumbers is a big problem. then the really big issue is when they closed up the street they did not back fill the hole from the street to the home so every time it rains the water seeps into the ground and like a tunnel comes straight into the home. also when they closed the cement in my front area they installed the cement terribly which cracked the next day . i have called them dozens of times and they never return any of my calls. I spoke once to the ***** "*****" he said he would send someone the next day to see it and he never did . I need someone to come and fix this problem immediately or i will go to the courts and sue them .
Desired Settlement: I need them to come to the property open the cement in the front of the house and back fill the pipe all the way to where the pipe enters the house and then to seal up the hole in the house where the pipe sticks out. then i need them to cement that part up neatly.
I am in good standings with the home***** whom I just hung up the phone with. He told me that he had followed up on the complaint and noted that it was settled. The person I spoke with said she had no record, he just told me that he was calling again as he would like it put to rest and does not see a reason for me to provide a formal response.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved