This business is not BBB accredited.
Fax: (718) 306-1449 View Additional Phone Numbers 1282 Ryder Street, Brooklyn, NY 11234
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This firm provides drain and sewer line rooter cleaning and video inspection services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Econo Sewer include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Econo Sewer include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Edward Fitzgerald, President
PLUMBING DRAINS & SEWER CLEANING SEWAGE DISPOSAL SYSTEMS
Alternate Business NamesEcono-Sewer
THIS LOCATION IS NOT BBB ACCREDITED
1282 Ryder Street
Brooklyn, NY 11234 Directions
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Additional Phone Numbers
- (718) 338-8484(Phone)
- (800) 287-3266(Phone)
- (917) 578-2652(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On Saturday September **,2013 at 9:05 PM, a billing dispute occurred at my home placing my wife and 9 year old girl in fear for their safety. Details are as follows. At 5:52 my wife placed a call to Econo_Sewer to unclog the Sewer-Maine. They promised to arrive at 7:30 p.m., then 8:00 p.m. but did not arrive until 8:50p.m.. By 8:15 I began calling alternate companies and found one able to arrive within 30 minutes and was quoted $150 with a 3 month warranty. My wife called Econo-Sewer to cancel but they pleaded with her not to cancel stating they were on their way. At 8:50 2 gentlemen arrived from Econo-Sewer and so I spoke with them on the phone, told them that this was the third time this year they arrived. I also stated that the last time they showed up in may, they cleaned 1 pipe instead of both pipes. They promised to clean both pipes and charge 150 for 6 months because they did not want to lose a loyal customer. After I agreed to those terms and after completion of the job, they reneged and said it would be $150 for 30 days. As I attempted to remind them of the agreement by backtracking conversation, the Econo-Sewer Contractor began to cut me off over the phone by irately yelling. After a while of this yelling tactic, in front of my wife who's caring for a 2 month old, and my scared 9 year old daughter, I ordered him to leave the house and that I would call 911 or we can resolve this at small claims court. At this the contractor screamed profanities at my family from the street. I asked my 9 year old what he said and she stated that words like "***** ** ****, and *******". The Econo_sewer contractor also stated he would come back and spray **** on our house. This incident caused numerous neighbors to come out of their houses and observe their conduct. Out of fear for my family's safety, my wife offered to pay but they left.
Desired Settlement: Honor the agreement reached with me before the work was done. $150 for 6 month warranty. In addition, should sewer clog occur again in the next6 months following September **, 2013.
Better Business Bureau: