BBB Accredited Business since
Tim Daniels Plumbing & Heating Inc.
Phone: (516) 594-1509 Fax: (516) 594-1509 16 Linden Street, Rockville Centre, NY 11570
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Tim Daniels Plumbing & Heating Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tim Daniels Plumbing & Heating Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
PLUMBING CONTRACTORS HEATING CONTRACTORS
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: *** ******* came to us through a contractor **** ******* to take out one existing radiator and install 2 recessed radiators. He never came to look at the job but priced it out at $3,500. When he initially put in the radiators it was obvious they were too small for the job. We complained about this and checked with other plumbers who said they were too small for the rooms. He then told us it would cost $1,500 to put a larger radiator in the corner room. This was then negotiated down to $1,300. Once the work was done the radiators got warm. As soon as they cooled off they could not warm up again. We complained and he had his assistant ***** come back. He was only able to get the radiators to work by fully draining them down. ( At the time he tried to sell us new valves for all of our existing radiators but we passed as they were all working fine.) As soon as the system went off due to warm weather , the radiators would no longer warm up. We tried to get the contractor to get *** to come fix the problem but *** would not return his calls. We eventually had to pay our heating oil company to come in and re-drain the radiators to get them warm. As soon as the heat stopped running continuously when the weather warmed up the radiators no longer worked. We have repeatedly called him over the past few weeks to come back and fix this problem once and for all but he has not returned any of our calls. He did finally respond to an email but falsely claimed he had come back 3 times free of charge to correct the problem, (his company was only here 3 times and we paid $3,500 the 1st time and $1,300 the second time.) At this point we have 2 non working radiators that we paid $4,800 for and they only work when they are manually drained completely. All of the other radiators in our house continue to work perfectly. His web site professes 100% satisfaction guaranteed or your money back and we are in no way satisfied.
Desired Settlement: Our number one goal is to have what ever is wrong with the radiators fixed. Failing that we want a refund so we can have another plumber come in and fix the problem with *** ******* Plumbings work.
Business Response: We are deeply sorry that this customer was not happpy with our services.We do find It a little odd that 6 months after job has been completed 2 radiators arent working.We did respond to your requests 3 times and explained to you that the system is in poor condition and you needed new radiator bleeds but declined.We did contact the contractor that hired us to do your work and notified us that system was working fine after we completed all work.The contractor also stated that you left him with a open balance and refused to pay him,but thats really none of our business or concerns.As we are told by contractor everything is 100 percent fine there.As for your request to be refunded 100 percent of job is Unjust.We did have a substanstial material bill,piping material bills,and substantial amount of Labor theren along with Tolls.We do suggest maybe getting a another opinion from a plumber,see if agrees system bleeds are shot and system is ancient.Again according to the contractor everything was working fine there.To ask for a full Refund is totally unjust and un warranted.We are truely sorry you werent happy with us or the Contrcator you hired.
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: plumber provided services - after hurricane sandy - and promised a valid invoice that i could then provide to my insurance company for reimbursement on my flood-claim. despite numerous phone-calls and efforts to involve the credit-card company and bank that provided payment via credit-card and check, the merchant still has not provided me the invoice, which should list a furnace, water-heater, and installation charges.
Desired Settlement: i NEED a valid invoice to provide to my insurance company for my flood damage-claim: $7431.25 - total paid via $2000 check and 5431.25 credit-card transaction - furnace - water-heater - control unit - installation charges this has SERIOUSLY delayed me in proving a comprehensive damage estimate to my insurance company.
Business Response: I was under the impression that we forwarded you all the info you needed.Why does it say you contacted our company once in the last 2 months (*******) as your complaint states.We are happy to assist u in whatever you need,we still dont understand why you contacted BBB,instead of our Office???I hope you do understand we still have many other victims from this storm that we are currently still assisting,we assisted you the best we could regarding the high demand.Please contact our office during Business hours,the Office Managers are there everyday M-F,9 till 2pm,and will assist you in the Documentation you need.You can alway send me an Email if you have a problem.Have a nice weekend.
Better Business Bureau:
[Your Answer Here]
i've been very patient. i asked twice for an invoice, while the plumbers did their work in november and was assured that i would have one.
i waited three weeks before i started to phone and ask for an invoice -- for the almost $7500 for a furnace and water heater install. i called and spoke to someone on three different occasions in ************* (once a week before the holidays)...after that i asked my credit-card company to intervene...nothing seemed to elicit a response.
now i am supposed to begin calling again? this is unacceptable to me.
please send me an invoice...and email me if you don't have my address already.
In order for the BBB to appropriately process your response, you MUST answer the question above.***** *******
Business Response: The Invoice is in the mail....
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/19/2012||Problems with Product/Service|
|9/8/2012||Problems with Product/Service|