This business is not BBB accredited.
Tim Daniels Plumbing & Heating Inc.
Phone: (516) 594-1509 Fax: (516) 594-1509 16 Linden Street, Rockville Centre, NY 11570
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tim Daniels Plumbing & Heating Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
PLUMBING CONTRACTORS HEATING CONTRACTORS
THIS LOCATION IS NOT BBB ACCREDITED
16 Linden Street
Rockville Centre, NY 11570 (516) 594-1509 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: *** failed to respond to water damage he caused when installing a gas pipe behind an interior wall of a cedar closet during an oil to gas conversion of my heating system. When contacted to inform *** of damage he did not respond. When I repeatedly called various numbers I finally got him, informed him of the problem. His response at first was to claim that we had been informed of an appointment for the next day(which was untrue). When I again told him the damage was caused by his installation, he told me to "get lost". Extremely unprofessional. When I again called the office I was now told someone had told them the leak had stopped. Again untrue. Apparently *** feels he can ignore his responsibility to correct his workmanship and feels he can avoid this responsibility by being untruthful about my communication with him. I find this to be extremely unethical behavior.
Desired Settlement: Assume responsibility for damage and repair damage to water pipe, cedar closet, and items in cedar closet. This should be covered by his labor warranty.
Business Response: We did a gas conversion April **** 2013.At that time all piping and oil burner was Removed.We also tried numerous times free of charge to unclog a bathtub sewage waste Line in a new bathroom that a contractor did approximately 5 years prior that never worked according to homeowner..We don't understand how a gas conversion we did 6 months ago has anything to do with a leaking pipe in dwelling.If we did hit any kind of piping it would of leaked at time of conversion,not six months later.This customer also put untrue claims on some website called ****** **** saying we took 7000.00 in cash and ran away,which simply is untrue also.We received a check or Credit card as a deposit and payments on conversion and we are in the process of forwarding documents to angies list.We did go back about two months later again to open up ceiling in basement and cut out blocked piping which had concrete poured in the piping from previous contractor.Customer refused to pay us for labor and materials,for replacing waste piping,and also refused to pay any travel after getting bathroom going after 5 years time.After numerous phones calls and discussions we were finally paid for the bathroom work with a check,not cash.We simply should not be reported to the BBB because we couldn't respond to a service call,especially when customer claims its was malicious work on our part.We cannot be responsible for all existing water lines in dwelling that were installed when house was built.And we were told leak stopped by the homeowner not the son.Its a shame when people use this sight as a means just to bash a contractor,Water leaks just don't start 6 months later from a gas conversion...we did have it scheduled to send a serviceman there,but son was rude and dis-respectfull to our staff.Sorry this ended like this,but please next time let the contractor look at it first,before accusing them of any wrong doing...especially after a substantial period of passed time...