BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Schumacher & Farley Plumbing & Heating Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Schumacher & Farley Plumbing & Heating Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Additional Complaint Information
This firm has not responded to our request for basic information.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYC Department of Buildings - NYC
280 Broadway, 3rd floor, , New York NY 10007
Phone Number: (212) 566-5000
Type of Entity
PLUMBING CONTRACTORS HEATING CONTRACTORS
Alternate Business NamesSchumacher & Farley Plumbing & Heating Inc.
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Company charged $89 (plus tax) for an estimate of a plumbing problem. We did not receive an estimate for the project but rather an estimate for the cost of an estimate (approx $380 to put a hole in the wall). We understand the company's position that they cannot provide an estimate without seeing the whole problem, but they shouldn't charge us for an estimate they did not provide. Today the company called to see if we wanted their services. I tried to explain that we weren't happy since we hadn’t received the estimate we paid for. The polite woman on the phone was not concerned.
Desired Settlement: Refund of $96.08
On January 28, 2013 a service call was placed by ***** ****** to Schumacher & Farley. The call was answered by our CSR ********* and she began to obtain the proper customer information as well as go over our company polices regarding payments. Schumacher & Farley's policy to ALL customers new and existing which was explained by ********* goes as followed. We charge a $89 + tax visual diagnostic fee to have one of our technicians respond to the service call. Our technician then will evaluate the situation and provide a price. If the homeowner decides to go with the work we apply the &89, if they choose not to go with the work they are only responsible for the &89 +tax. Payment must be accepted upon completion and we accept all major credit cards, checks, and cash.
Better Business Bureau:
[Your Answer Here]
When we first spoke on the phone, I was given a price to come to our house and receive an estimate. If an estimate cannot be given, we should not be charged for an estimate. If the charge was purely to come to our house, it should have been made clear that the fee did not necessarily include an estimate. This was not mentioned as a possibility. Again, I have no problem with a company charging for an estimate, but we did not receive the estimate. I am sorry their time was wasted in the visit (as was mine), but it is a rather odd professional practice to charge for an estimate for an estimate. They did not need to charge us for an estimate they could not give.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.