BBB Accredited Business since

Robert M. Spano Plumbing & Heating Inc.

Phone: (914) 666-5313 Fax: (914) 666-2391 152 Adams St, Bedford Hills, NY 10507 http://www.robertmspano.com


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Description

This is a plumbing and heating contractor


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Robert M. Spano Plumbing & Heating Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

This firm has not responded to our request for basic information.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Robert M. Spano Plumbing & Heating Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1985 Business started: 02/01/1982 in NY Business incorporated 03/08/1982 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Westchester County Department of Consumer Protection
148 Martine Avenue, Room 407, White Plains NY 10601
http://consumer.westchestergov.com/
Phone Number: (914) 995-2155
Fax Number: (914) 995-3115
conpro@westchestergov.com

Type of Entity

Corporation

Business Management
Mr. Robert M. Spano, Owner
Contact Information
Principal: Mr. Robert M. Spano, Owner
Business Category

PLUMBING CONTRACTORS HEATING CONTRACTORS


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/28/2016 Problems with Product/Service | Read Complaint Details
4/28/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We inquired and were granted a discount of 5% on the services rendered as a senior citizen discount ( age 92) The job was completed over two visits. The first visit was not credited for discount as the plumber was not given the authority to give the discount and the payment was due at the end of the day. The 2nd part of e job was completed 1 week later and the discount of 5% was given. Company was generous in giving another 5% discount because the plumber showed up 3 hours late ( 3pm for 12pm Appt)because of another customers emergency. I have contacted the business many times and was told the owner had to approve the discount. The business has told me they have taken care of the discount by applying a 10% discount to the 2nd bill. The first bill was $1,031.75 , 5% = $51.59. The 2nd bill was $339 and 5% was deducted for the senior discount $$16.95 an another 5% was deducted for the lateness of the plumber or $16.95 . The 5% credit due on the first bill is $51.59.

Desired Settlement: Credit for 5% of charge or $51.59 to my credit card


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Robert M. Spano Plumbing & Heating Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)