BBB Accredited Business since
Phone: (718) 748-1254 901 Bay Ridge Avenue, Brooklyn, NY 11219
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A BBB Accredited Business since
BBB has determined that Petri Plumbing & Heating Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Additional Complaint Information
This firm has not responded to our request for basic information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYC Department of Buildings - NYC
280 Broadway, 3rd floor, New York NY 10007
Phone Number: (212) 393-2614
Type of Entity
PLUMBING CONTRACTORS HEATING CONTRACTORS HOME IMPROVEMENTS
901 Bay Ridge Avenue
Brooklyn, NY 11219 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/19/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 11/**/2014 *** from Petri performed plumbing services and sold me a Total Care Contract (I have the paperwork) for $299. This contract states that I am given "Priority Service, Guaranteed Response Time, Free Estimates along with $2,600 in coupons that "never expire" and a %15 service discount and $50 Loyalty Credit. I called on 12/**/2014 with an emergency at 7:15 pm (the boiler shut down). *****, the ******** said, "Uh, let me cal her." At 8 pm I called again reminding her about the contract and was told, "Ok, I'll call her (****, another ********,as it turns out)." At 8:30 pm I called back and got a machine so I left a message stating my info and emergency and that I had a contract. I froze that night, no one called with any information. At 6 am the next morning I called and spoke to ***** again and she promised that she "would reinforce" my emergency, whatever that means. There was no response. Two hours later I called and spoke to a new ********, ******, who didn't seem to know who I was, though he was polite. I told him to forget the service, I had an emergency plumber from another company to call for help. It turned out that the pilot light safety switch had burned through, this after *** had allegedly given my boiler a "check up" just weeks before. Where is my emergency guarantee, my loyalty credit or my coupons for that matter. They refuse to respond.
Desired Settlement: Since %15 percent was actually removed from my original bill, according to contract (the only thing that worked out well), I am only asking for a Total Care Contract refund of $245.00 to be mailed by check. As I have the written material as proof of the supposed guarantees of the contract, I will entertain a lawsuit to get the money returned if I must.