BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that All Hours Drain & Sewer Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Hours Drain & Sewer Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
Phone Number: (516) 571-2600
Type of Entity
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING
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Additional Phone Numbers
- (631) 605-5060(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: SERVICE PROVIDER (A PLUMBER) SOLD US AND INSTALLED AN INSINKERATOR GARBAGE DISPOSAL (SERIAL NUMBER **********). THE SERVICE PROVIDER REPRESENTED THE DISPOSAL TO BE NEW AND JUST OUT OF THE BOX. THE DISPOSAL WAS TO COME WITH A 7 YEAR PARTS AND REPAIR WARRANTY. THE GARBAGE DISPOSAL STOPPED WORKING RECENTLY AND WE CONTACTED INSINKERATOR WHO INFORMED US THAT THE DISPOSAL IN QUESTION WAS IN FACT AN OLDER MODEL MANUFACTURED IN 1998 AND THE WARRANTY WOULD HAVE EXPIRED IN 2005. WE CONTACTED THE SERVICE PROVIDER ON APPROXIMATELY NOVEMBER ** OR **, 2013 AND HE ADVISED THAT HE WOULD COME TO TAKE A LOOK AT THE PROBLEM. HE CALLED ONE MORE TIME AND WE NEVER HEARD FROM HIM AGAIN. AS A RESULT, DUE TO SINK BACKUP, WE HAD TO CALL ANOTHER PLUMBER WHO CAME OUT THE DAY AFTER THANKSGIVING. WE WERE REQUIRED TO PAY FOR THAT SERVICE CALL AND ANOTHER GARBAGE DISPOSAL AT A TOTAL ADDITIONAL COST OF APPROXIMATELY $400 ($250 FOR NEW DISPOSAL, $150 PLUS SERVICE CALL).
Desired Settlement: Reimbursement for out of pocket cost for new disposal $250
The following is my response regarding the attached letter from ******* ******.
When I sold the garbage disposal to *** ****** in December of 2012 I did
explain to him that this was a brand new unit, but it was an older model
but a good brand. I told him I will sell it to him at a discounted
price. We did not discuss anything about a unit warranty. I was
surprised to learn that he had a problem with the warranty and I did not
know it wouldn't be honored by the manufacturer, but I still would have
taken it upon myself, if given the proper opportunity, to stand by my
work. He agreed to the low price and we did the job in December 2012.
11 months later he did call me and stated that he felt it was not
working properly. I returned his call promptly and stated that I will
come over to assess the situation. He stated that he needed to
communicate with his wife and find out when she was going to be
available for me to come over and address the situation. He also stated
that he was going to try to get it working himself. I never heard back
from him. Not until this letter did I find out that he took it upon
himself to call another plumber to give him another garbage disposal.
His letter states that he called another plumber due to a sink backup
and had his garbage disposal replaced. A sink backup has nothing to do
with the garbage disposal. It was his choice to call someone else. When
I did speak to him before he had to check with his wife I did let him
know that I would come over free of charge and do anything necessary to
get his disposal working correctly or I certainly would have exchanged
it for another new one, if necessary, and do the work free of charge.
I was not given the chance to do so. There are many reasons that a
garbage disposal could not operate at any moment and I should have been
given the opportunity to assess the situation and get it operating. (ie;
electrical, or customer jammed an item in it) There is always the
possibility that the unit might not have been broken. If I felt the
disposal was defective after a year then I should have been given the
opportunity to take it back to where I purchased it from to receive
credit or exchange for a new one and then pass it along to *** ******.
I was surprised to receive this letter rather than a phone call for an
appointment after he checked with his wife's schedule of availability.
All Hours Drain & Sewer Services, Inc.
Better Business Bureau: While I appreciate the service provider's response, I am the one who had to pay twice for a disposal. Moreover, the manufacturer essentially was shocked that the model in question was sold to me as recently as 2012 as this was a model not manufactured since the late 1990s. For the service provider to state that the inoperable disposal had nothing to do with the sink backup is different than what we were told when the other service provider came out. Finally, after speaking with the service provider at issue - he easily says I had to check with my wife - that is not fully accurate. He said he needed to check his schedule and get back to us. He was to call back when he knew his schedule (said it would be a couple of days) and we never heard from him again. In my opinion an unhappy customer should be first priority.
While I appreciate the service provider's response, I am the one who had to pay twice for a disposal. Moreover, the manufacturer essentially was shocked that the model in question was sold to me as recently as 2012 as this was a model not manufactured since the late 1990s. For the service provider to state that the inoperable disposal had nothing to do with the sink backup is different than what we were told when the other service provider came out. Finally, after speaking with the service provider at issue - he easily says I had to check with my wife - that is not fully accurate. He said he needed to check his schedule and get back to us. He was to call back when he knew his schedule (said it would be a couple of days) and we never heard from him again. In my opinion an unhappy customer should be first priority.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.