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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Get It Digital LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Get It Digital LLC include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 5
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Get It Digital LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 23, 2009 Business started: 10/30/2009 in NY Business incorporated 10/30/2009 in NY
Type of Entity


Contact Information
Principal: Mr. Isaac Nahoum, Customer Service/ Vice President
Business Category


Alternate Business Names
getitdigital GID

Additional Locations

  • 984 East 35th Street
    Suite 2

    Brooklyn, NY 11210


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2016 Guarantee/Warranty Issues
1/20/2016 Guarantee/Warranty Issues
8/13/2015 Problems with Product/Service | Complaint Details Unavailable
8/12/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was supposed to receive the USA model, and not a "grey market item," which they claim the camera to be. I first noticed it when the camera was missing some setting that it was supposed to have. I was then later informed that those settings weren't there because I received a different "model." But the camera name on it was correct and I checked with the manufacturer, *****, for both USA and non-USA models that they were supposed to have those specific settings that I desired. So, clearly, they sent me the wrong item and showed suspicious activity with the camera's they sent. And when I tried to return the camera, they told me I'd be charged a 5% restocking fee. I don't think this is fair because they were the ones that sent me the wrong product.

Desired Settlement: A Full Refund, upon returning the camera I received from them.

Business Response: Hi there,
We just confirmed with our customer service representative, and you are correct. You were supposed to receive a USA model.
You can return this back to us for a full refund.

Kind regards

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

I do have one question though. The business did say they'd refund me fully for the incorrect item. But I want to confirm with you guys and the seller that they'll cover the return shipping.


****** ***


7/14/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I ordered lens from getitdigital via **** at 05/**/15. But I didn't get it by now. The tracking information showed it was delivered and left at the front door of my house at 06/**/15, but I didn't find it. I asked my neighbors and they said they didn't see any package delivered to me. I asked ***** to check if they delivered the package to wrong address, but I didn't get any formal response from ***** about this case. ***** said they will send their investigation result directly to the seller. So I raised case to **** and ****** asking for refund. But my request was declined without given any evidence about if the package delivered correctly. I think the sell should have the responsibility to make sure the item buyer bought to be delivered to the buyer and should have the responsibility if there is any fault of delivery if buyer couldn't receive the item. So I'm asking for refund me $579 for the cost of the lens I ordered.

Desired Settlement: Provide me direct evidence about the successful delivery (not just tracking information because there were lots of cases the deliver drivers delivering to wrong address, damaging packages, or even stealing packages and lying to investigation), or refund me the total price of the lens I ordered

5/28/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I shipped my Canon 6D and its battery (a Canon LP-E6) to Get It Digital for repairs and not only did they never confirm receipt of the package, never tell me when or where it was being fixed, what was being repaired, and whether or not it was covered by warranty, I had to contact them, their camera repair contact, and Canon to get any information, make sure accurate repairs were made, and that they would in fact have my camera back to me within the quoted timeframe. After all that, I received my camera back without a battery. I contacted the company and they deny ever receiving the battery. I know without a shadow of a doubt, the battery and camera were BOTH in the box, and the company is lying or lost it when they received it. Now they are refusing to overnight a new, replacement Canon LP-E6 battery to me to replace the one they lost. These people are scammers and should be out of business. What they do to customers is illegal and unethical.

Desired Settlement: $1,600 refund for Canon 6D and battery.

Business Response: We are sorry that you feel that we "are scammers and should be out of business." We accepted your camera almost 8 months after it was purchased, we paid for your repair service which we had to pay hundreds of dollars for, and we sent you back the camera who's market value is over $1,500. If we wanted to "SCAM" you, we would have "kept" the $1500 camera by us and sent you back the $15 battery. We have absolutely nothing to do with a $15 dollar battery. It's your right to claim what you want, but the fact of the matter is that we checked the contents of the box and our warehouse and we don't have your battery. You have been an extremely obnoxious, and irritating customer, and all we ever heard from you is criticism every step of the way. 

We know this is the not the answer you may have been looking for. We feel that your complaint regarding this situation has been appropriately addressed. As the correct information has been
provided, please note that although we may read any future correspondence that you send to us regarding this issue, we may not respond.

4/8/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have never had a worse experience with a business, online or in person. I purchased a purportedly new Canon 6D from Getitdigital on **** in August 2014; immediately following the purchase I became suspicious of their company due to the emails with improper English they began sending me. I mistakenly assumed since my camera was under a one-year Canon warranty and three-year warranty with the company, that I would be covered from a damaged camera. Upon first use of the camera, I and other professional photographers noticed front focusing issues and problems with the light sensor. I sent the camera into Canon for repairs and was told **** and Getitdigital were not authorized Canon sellers, and therefore the one-year Canon warranty was void. I then contacted Getitdigital and was told my camera may or may not be covered under the warranty, and it would take 8 weeks for them to inspect it or charge me for the repairs. I requested a refund for the camera, contacted **** for a refund and to open a dispute, and contacted my credit card company to advocate for me, but too much time had passed. Now I am stuck with a faulty camera and out $1,600. I spoke to **** at Getitdigital twice in the last two weeks, and first he told me that he receives the camera and immediately ships it to Canon for repairs since Getitdigital does not do any repairs themselves. Today when I called to check the status of the camera (because I had no other choice but to send it to them), he told me he sends the camera to a technician trained on Nikon cameras. When I reminded him I own a Canon and that he lied to me about where he sends the camera, he, per usual, became belligerent, agitated, defensive, angry, and continually interrupted me and belittled me. I have asked for a refund every single time I've interacted with this company to no avail. Absolutely worst experience I've ever had purchasing any item or working with any business. These people are scammers to the tenth degree and should be out of business.

Desired Settlement: Refund of the camera in full - $1,599.99.

Business Response: Hi ****,

We understand that you have had issues with your product and with our company and we would be happy to help you resolve this.
We searched for your order by your name and found it to be order # ********. Please use it for future references.

I have reviewed your case with our representatives at our company and would like to update you.
Firstly, we don't have anyone at our company by the name of ****. I'm not sure who you spoke to but what I was told is that you contacted to get your camera serviced by our seller warranty and it is currently under the process of getting appraised and fixed.

As you can see from the listing, we specify in our listing description that the item you purchased is an import model with a seller warranty. As you can see:

"Seller Warranty: YES. 3 year USA Warranty
Warranty Provider: 3rd party authorized professionals, via seller
Seller Warranty Coverage: manufacturer defects,same as manufacturer warranty
Warranty: YES. Imported Model with 3year USA Seller Warranty"

An import model simply means that there is no manufacturer warranty on your product - so the Canon warranty for this product is not valid. Therefore, we provide a seller warranty which pretty much covers the exact same defects the manufacturer warranty covers - manufacturer defects only. Since your camera is still valid for our seller warranty, we asked you to send it in to us so we can verify the reason for the defect. If the reason for the defect turns out to be a manufacturer defect, we will cover the costs for the repair up to the cost of the product or send you a replacement if the product is deemed unfix-able. We use 3rd party service providers- Sometimes we use Canon directly, and other times we use other companies such as **** ********* ******* etc.

At this point your camera was sent in for an appraisal. This means that it was sent to the 3rd party to confirm that the defect is indeed a manufacturer defect and not caused by the user himself. It seems from the info you provided that this may be a manufacturer defect, but, since we are not the professionals, we can't evaluate this on site. So it has to be sent in to the professionals. This process can take several weeks. The amount of time for the process to take is not up to us but up to the company fixing your camera.

We will keep you posted as soon as we have any updates. Feel free to email us or contact us directly for further information or questions.

****** *** ** *******

2/25/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I placed an order for a DSLR camera Nikon D5300 from get it digital online through **** on the **** of November, 2014. The product was delivered on December **, 2014. I took the camera out for taking pictures for the first time on the **** December, but the camera strap failed to hold the camera and it fell off my neck. i was not running or moving fast, I was just standing still and the strap got loose the camera fell. I followed the instructions in the manual to attach the strap and I know it was attached in the right, instructed way, but unfortunately the strap failed to hold the camera. Then it showed error message: Metering malfunction. I immediately contacted Get it digital via ****, explained the whole situation and requested for a refund since the strap was at fault. I sent them pictures with the strap attached. but they replied that the strap should loop in three times where as I just looped it in two times, so it was my fault. But the manual and other online instructions all show the only possible attachment way which is two times. There is no way to loop the strap in three times. I called get it digital customer care and explained all these, but they didn't listen to me. I asked them to show me or share me anything that explains how to do three times loop in strap attachment, but they told me that they are not required to do that, and they finally closed the case without helping me in any way. They did not refund or help me get the camera fixed.

Desired Settlement: If the buyer is not at fault for any damaged product or service, then the business should either replace or refund the product.

Business Response: Hi Sir,
You already filed a complaint with **** and we explained to you that the reason you strap was 'loose' was because you didn't attach it to your camera properly. We asked you to send pictures of your strap and from the photos it is very clear that the problem with the strap is on your end. If you search on ******, you will see how the nikon strap is supposed to be attached. Once attached properly, there is no possible way for the strap to be loose. It's not a clip or a button that can loosed with time and disconnect. It's a belt like structure that is impossible to get loose once it is attached properly. You were supposed to loop in the strap into the belt and then loop it in a 3rd time into the second plastic part. (it's difficult to explain it like this, so we suggest you search it on Nikon website). We have had many different types of customer service issues and in our over 10 years in business we never even once had a customer who told us that the strap was loose. This is because, it is practically impossible for the strap to be loose because of the mechanism of the way it is built.

Secondly, in your message, you stated that the strap was loose and it disconnected once or twice before (Your message as follows: "I used the camera on very few occasions, only about 100 clicks, but the camera strap is very loose, the camera gets loose from the strap on its own and its not safe. today the camera FOR THE SECOND TIME got loose from the strap and fell, now i see the metering malfunction error....") Why did you wait until the camera showed to you an error message after falling a 2nd time to contact us about your strap?? As soon as you saw that the strap was loose, you were supposed to stop using it and contact us for assistance on how to properly adjust it.
We sincerely apologize, we know this is not the answer you were expecting, but we won't be able to take any responsibility for your mistake.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Get it digital, the seller of the camera, has claimed that the strap got "loose" because it was not attached properly by me, so it was my fault, and they came to this conclusion from the pictures I sent them. I have attached a copy of the same picture I sent to them earlier, and it shows how I attached the strap. I followed the manual instructions for attaching the strap, I also checked online and I did not find how my strap was not attached in he "right" way. They always talked vaguely that I need to loop it in three times, and I really don't know what they mean by that. I have sent them pictures, why don't they share some pictures and/or web sites that will clarify how mine was faulty. And why don't they talk about the manual that came with the camera? I followed the manual instructions, the picture also matches the manual, but they don't talk about the manual. Their second argument is that since I had the strap loose once before, then I should have contacted them earlier. May be I could have done that, but I thought that was a rare accident and would not repeat. But when the strap got loose for the second time and fell, then I had to contact them. One more thing, they have claimed that in 10 years of business they never had any complain related to loose strap. But here at Purdue University campus I know a photographer who owns a Nikon camera and who also faced exactly the same problem with her camera strap, and her camera is one year old. So now she ties knot to save her camera from any more falling. Thank you.]





In order for the BBB to appropriately process your response, you MUST answer the question above.


* * ***** *****


Business Response: Thank you for giving us the opportunity to assist you.
I attached a few photos so you can see how the strap is supposed to get attached.
As you can see, there is a difference between the way the strap was attached by you and the way it should have been attached (per Nikon). There is an opening between the folds of your strap which shouldn’t be there. Once the strap is looped in 3 times, the loop gets closed together, and there should be no possible way for it to get loose.

You can also see this information on the Nikon website. They explain in detail how the strap should be attached.

Buyers contact us all the time just to verify how to use the strap. It seems pretty easy to adjust it without reading the instructions, but if not attached correctly, the camera can fall.
I know that this is not the response you were expecting, however, we will not be able to take responsibility for a negligence that was not due to our fault.
We hope you understand.

12/9/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I contacted the named business to cancel my order within an hour of the made purchase, after suspecting fraudulent behavior. Shipping of the item had not been initiated. The merchant refused to honor my request of canceling the transaction and offer full refund. After which the merchant hang up the phone on me, in the name of transferring the call to billings department. Attempts to get to the merchant have been futile.

Desired Settlement: Business has to honor customers cancellation request that was made within an hour of purchase and make full refund what was paid. Business hang up the phone on consumer when the consumer mentioned "refund." needs to improve their customer service policies.

Business Response: The refund was processed today.
The buyer asked to cancel his order on Dec***, processing refunds can take up to 48 hours (business days), not within 5 seconds of the request.
This buyer must be patient, he is not our one and only customer.
Please close this case.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I want to thank BBB for intervening in settling this dispute of which I vehemently believe that without BBB participation, none of these resolutions would have been met. 


******** *******


7/30/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I ordered 2 Canon 5d mark iii cameras from ********************* When fedex delivered the package i was not at home. My wife told me that When fedex worker came, he was holding the package. He got the sing first and than he gave the package. My wife did not know what was in the box, but she felt box was very light. When i came home, I recognized box was professionally tampered. When i opened it there was not cameras in the box. There was juts some shipping plastic bubbles. I opened a case with Fedex with case number *********** They said sometimes this kind of things are happening and they told me they will take care of the situation within 5 to 7 days. Fedex claim ********** told me, when they approve the case, they will refund the money to shipper and they said I need to contact shipper and let them know about the case. fedex told me also shipper needs to provide invoice to show the amount. I do not know if the seller sent me an empty box or fedex employee stole the cmaeras But seller does not cooparate with me and refuse to refund my money. i am baout to open a court case to get my money back Also I went to police station with the box and they told me they will file a report and they said they will investigate this. I attached the police report as well.

Desired Settlement: I want to get full refund

Business Response: As you can see from the Fedex signed proof of delivery, the package left our facility weighing 9.4 lbs. The buyer claims that the package arrived at his location completely empty with just the packaging paper left inside. The box was emptied out somewhere between Fedex's warehouse and the buyer's house. We filed a claim with Fedex and they opened an investigation. They're conclusion was that there is no concrete evidence that the package was emptied out by the driver or by anyone at Fedex and so they closed the case and would not reimburse the funds. They also claim that the buyer should never have accepted the package when they felt it's unusual weight. It should have been returned to the driver on the spot and refused. It all seems to be a strange scenario and without hardcore proof, there is nothing we can do. We understand the buyer's frustration, but since there is no concrete evidence proving that the box was empty when it was opened at the time of delivery, we cannot just shell out over $5000 for reimbursement. There is no question as to whether the package left our facility empty or not - we shipped out a box weighing 9.4 lbs and the buyer claims it was delivered weighing a few ounces.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[when fedex guy delivered the package I was not at home. Delivery worker got my wife sing first and after he gave the box to her and he left immidiatly.  My wife took the box and she did not know what is inside.How can she know it was empty. Also how can we know when you shipped out the box from your location you emptied and send it as empty box. u can measure the box before shippment as 9.6lb  and send an empty box.  If fedex employee stole the cameras,it is not my responsibility to deal with fedex. I paid $5497 for an empty box right now and it is your responsibility to make sure safe transportation to consumer. If you think fedex has problem and and they delivered an empty box, you should deal with fedex. if fedex does not want to accept their fault, it is not my problem. You should sue fedex about that. Whenever I recognized the box was empty, I went to police station and i got police report for an investigation. I emailed you that police report. I did not paid $5497.98 for an empty box. If we can not solve the problem I am going to open a court case on jun ****. This is not business. I am sure this is a mailing fraud and eventually we will see each other in front of a judge. 





In order for the BBB to appropriately process your response, you MUST answer the question above.


***** *****


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[First of all you lied to me first. You said FedEx did not approved my case, After when i figured out that they approved my case and you changed your word and you are saying they approved. You said on 06/**/2014 on here

  "We understand the buyer's frustration, but since there is no concrete evidence proving that the box was empty when it was opened at the time of delivery, we cannot just shell out over $5000 for reimbursement"

Also on 6/**2014 you said 

"We opened a Fedex claim, we called them and had investigations - back and forth."

As you see date is 06/**/2014 and 6/**/2014 you can look at your response on that date. You got money on may ** and you are saying you do not have evidence. This is a big big lie. This is not right business. If i did not call FedEx and did not get the document I would believe FedEx denied my claim.  

When you buy something on internet, you expected to get it right ? If i pay and if i do not get it, this is a fraud. You were asking me to show a prove that will show cameras were missing from the box. You were telling me you can not refund my money just for my words. I am showing you a document from FedEx and they are saying i received an empty package. it is not just my word can you see that ? Why do not you refund my money now ? I did not pay $116 for the cameras. I paid 5497.98 and i did not get anything. How do you expect me to accept your offer and get $116 and be quite. To offer this you should be insane. If you buy something, seller needs to provide safe transportation. If i did not get the cameras and Carrier FedEx is saying same thing, i need to get whole my money back. If you did not declare  a value for the package, it is your responsibility. FedEx is saying at time of shipping, shipper needs to declare a value for the package and you did not declare a value. So they refunded 100 plus shipping cost. It is not my fault and i am not doing business with FEdex you are doing so You need to talk to FedEx if you have problem for reimbursement. At this point i did not get anything from  your company and i can prove with FedEx documents and you need to refund my money.  ]





In order for the BBB to appropriately process your response, you MUST answer the question above.


***** *****


Business Response: Hi Sir,

It seems that you are getting all the information wrong. You didn't add shipping insurance (this is not something we are required to add as the seller - this is a buyer's choice), therefore, Fedex would not reimburse you for the total.
We will need more proof from you in regards to the empty box and all you did was tell us that the box was empty.
You are repeating yourself, we are repeating ourselves. If you have further evidence, please feel free to contact us with it.

5/13/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On April **, 2013 I was looking for a camera kit to replace my old one. I then called Get it Digital after finding the kit online that I wanted. It was kit 2711 and it came with 6 lenses. I spent $1800 on this particular kit. When my product arrived in the mail I was very disappointed because i only had four lenses. When I called the customer service was very rude to me. They said we upgraded your package for you because we didn't have yours in stock. They stated that they did me a favor and I got a better product. I stated that I wanted the kit that we discussed and that I wanted it mailed to me today. They then gave me the run a round. I wish I would have sent the camera kit back to them. It has been nothing but a headache. I have many e mails for ***** which is supposed to be the *****, but he is as rude as his staff. My email to them after realizing they did not send my whole order to me. Hi ******, I have been emailing you about my order and my PayPal stuff. I paid the PayPal got my shipment and it is missing a canon 50 mm, a 500 mm and a t-mount for canon dslr. I spoke to customer service and they are telling me that I have to speak to the person who placed the order. He won't be in until the morning. I got the 2711 canon 7d bundle. I am wanting to make sure that I get the lens that I paid for. If you could please have someone call me asap so we can get this matter taken care of. Thank you, ******* ******** On April **** I got this email from *****. Dear *******, I put the lenses on order its will take about 3 weeks I asked them to have the manger call me If i need to pay for quick shipping i will do so I will keep update you Kind Regards, ***** Get It Digital ********************** ###-###-#### ###-###-#### Since then I have received many different emails from him, the emails stopped in Sept.. I have I sent 4 more since *****'s last email that stated. Sept. **, 2013 We still didn’t receive it I am trying to get 105.00 USD back to you is that will work >? Kind Regards, ***** A Get It Digital ********************** ###-###-#### / 101 ###-###-#### / 101 I am not a very happy customer. I feel like I have been ripped off and that they knew what they were doing since the beginning. I wanted my 2 lenses that I didn't receive. At this point I just want this to resolved with my lenses or cash sent to me. I work to hard for my money to just throw it away and let these guys get a way with this. I have done research since this has happened to me and I have found many complaints on them doing the same thing to others.

Desired Settlement: I would like to get my missing lenses or the cash back on the two lenses that were missing. I have figured that the amount of the missing lenses would be $200. That is going off of their website.

Business Response: To whom this may concern:

The buyer, ******* ********, did indeed purchase a camera kit from us over 1 year ago. It's kind of strange that a buyer is allowed to file a complaint after more than a year has passed. It will be slightly difficult to determine anything here since
1- *****, the rep that dealt with her order, no longer works with our company. We do not have any way of knowing what went on between them and what agreements they reached as he is no longer available.
2- The email correspondences and notes on the order are long archived and inaccessible.
3- Our website return policy states that all returns, exchanges, issues, merchandise problems etc must be done within 30 days from the day of purchase. In addition, a 5% restocking fee will be charged for returns (made within 30 days only) and the package must be returned packaged as it was shipped out, unused. If the package was used, we will take the package back if there are no damages, but a restocking fee of up to 20% is charged depending on how used the item is.

In this case, it seems that ******* has used her item for the past year. So having her return the items back to us is not an option. Not to mention that this model may be outdated and we have no use for this camera anymore.

The buyer's issue was that she received a package and 2 lenses were missing.
That statement was slightly incorrect, as we don't just ship out packages and leave out items. What may have occurred was that the 2 lenses were out of stock. Before we ship out the package, we contact the buyer directly and make sure that they are aware of this. It seems that our rep did discuss this with ******* and came to an agreement together with her so that she received a compensation of 2 different items in exchange for the out of stock lenses. From her package ID I can determine that she received a 5 year extended warranty + and additional high capacity long life battery who's values total to almost $500.

There are 2 problems that we now have:
A. The buyer is requesting a $200 refund for the 2 lenses that don't even cost $150.
B. The buyer received items with far more worth than the 2 lenses. And she consented to the offer.

We apologize but it doesn't seem that we can offer any appropriate solutions since a fair deal was made. In addition to the fact that we cannot assist buyers who complain about their product after over 1 year. If that would be the case, we would never be able to run a company if we were to assist every customer with a complaint from the past 9 years that we are running the business. It's just not practical.

Maybe BBB has a solution?

Kind regards,
Get It Digital

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

As you can see in all of the e-mails below, I have been trying to contact who said he was the ***** of the company for months.  I ordered kit 2711 and the kit was not 2711.   When I called they stated oh we upgraded your kit for you and you got a  better kit.  I stated I didn't want to other kit, I wanted kit 2711.  I then got the run around to 3 different people.  Then ***** got on the phone and was very mean and rude to me.  He stated he sent the kit I ordered.  I stated he didn't and that the kit I was looking at online was completely different.  He stated that I was wrong again.  I was very upset being treated like he and everyone else treated me.   I should of known something was going on when I called and the staff all got angry with me the customer.  I have kept all of the e-mails and have e-mailed the company so it would be in written form.  Proof that they owe me 2 lenses.  The 5 year warranty and battery were a free gift  they gave me the day I ordered the camera kit 2711.  It wasn't a call later stating that they didn't have my kit in and was going to give me a better kit.  I didn't receive the phone call they are saying.  I am not trying to send my camera back I want what I paid for.  I should of sent it back as soon as I got it.  I would like to have the lenses or the money sent to me.  I am not a happy customer and How they are trying to turn this on me doesn't make me very happy.  Below are all of the e-mails sent from me and the get it digital staff.  Starting April **, 2013 and ended April **/2014.  There are many e-mails with me asking where are my lenses.   In one e-mail ***** stated I will check I think we got it.  I think they were hoping that I would drop it, like most people would.  With four kids I can't just throw my money away.  Like I stated earlier I would like my lenses or money.  On 04/**/2013 I e-mailed ****** about my missing lenses.  So their e-mails being archived is a joke.  I know she has e-mails to and from me. 

******* ********

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*******

In order for the BBB to appropriately process your response, you MUST answer the question above.


******* ********


Business Response: Hi,

The Warranty and extra battery were not given to the buyer as gifts. We don't give out such expensive gifts to our buyers. Since the lenses were out of stock we have agreed with the buyer that in exchange, we would send her the 2 above items.
Another thing we would like to understand. What happened between the dates May **** and September ***?
It seems from the emails that the buyer was told on May **** to call back the next morning. What happened for 4 months in between? There is a limitation of time we can accommodate such issues. Now that so much time has passed and the camera is a used product, we can't even issue a return.
What we may possibly do (and I'll have to speak with my manager first on this one) is figure out the cost price of the warranty and battery and perhaps issue a refund for the difference. But the difference will be very minute due to the expensiveness of the items we sent out to her already.

This is the only possible thing we may be able to offer. Although it's absolutely out of our practice to even deal with cases from over such a long period of time, we would like to resolve this so the buyer is somewhat satisfied.

Get It Digital

9/4/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I ordered a Nikon Camera D7100 package that included 2 lenses. The camera I ordered is a USA version camera. I recieved 2 lenses as they portrayed in the listing however, these lenses are the EU or International versions and NOT the US version. Subsequently the one lens does not work with the camera. It is the 18-55mmAF-S DX G lens. I checked the serials on it and it does not have the US stamped on it. I bought a USA package it should have the US version of the lenses. The receipt does not show it as a US or International version but if I ordered a US Camera it should be a US version of the lenses. Additionally Nikon will not warranty an International lens sold here for USA use. GETITDIGITAL tells me that the camera is warrantied but not the lens. They misrepresented what they sold me.

Desired Settlement: All I want is the right lens to go with this camera. A lens that has the US stamped on with the serial number. SImple. I bought the product June of this year and just now when I needed an 18-55mm lens it didn't work. Just replace it please.

Business Response:


We have reached an agreement with the buyer.

He returned the lens and we have shipped out a replacement 18-55mm USA lens. Shipping via USPS tracking number **********************.



Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.


******* ****


And as a result they will still have my business in the future...



6/17/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: dear Sirs I just had a very bad experience with the afore mentioned Company. In short I ended up paying 2400+ USD for a deal of 1700 USD+. They offered me a partial refund (roughly half of what I'm entitled) but since it was not caused by any mistakes from my side I don't see why I should lose the money. My only mistake in fact was to pay with a wire transfer and that put me in a very weak position (Paypal, for example, offer some kind of consumer protection). But it is a big Company and I thought that American Companies could be trusted (in general) since the law there is quite strict. I have all the emails that prove my point and, if you are interested, I can send you the detailed report. If you think something can be done please advice. my best regards ***** ********

Desired Settlement: just refund the extra money (other than deal+shipping charge)

Business Response:

To whom it may concern,

We have reviewed the case in regards to the order placed with ***** ********. It has come to my attention that one of our customer care representatives is currently dealing with the buyer and an agreement has been reached where we would refund $100, and shortly after that an additional $150. So it comes quite as a surprise to see that the buyer is now requesting a refund of $580, when that amount is not deserved.

The buyer is requesting that since the mistake is not of any fault of his own, we should give him the camera at the price we sell to our USA customers, and pay for all other fees (totalling $580) ourselves. In reality, the mistake was mutual, the customer was unclear with his requests - changing his mind and formulating conditions to his order.

There were some misunderstandings between both parties, however, we did try to come to terms so both sides will come out satisfied. And although this came out as a loss to us, since our company has already paid for custom fees, taxes and broker expenses to Spain, we have nevertheless, agreed to issue the buyer a refund of $250.

The buyer currently holds the camera package. Shipping costs, broker expenses, duties and taxes were already paid for out of our own accounts, funds which the buyer would have had to pay himself once the package arrived at his country. The buyer specified that his country charges 21% on tax which totals to $367.70 from the price of the original order. The buyer forgot to incorporate broker fees and other taxes that we had to pay along the way. Still, we are willing to suffer the loss. We can wave any payment that was made to other duties and taxes, however, it is unreasonable to make us pay for the custom fees to his country. Those are fees that Spain authority demand, it's a given, and we cannot pay for that. The buyer paid a total of $580 for all fees. After deducting $367.70 (custom fees to Spain) from that amount, we should in essence refund $212.30. $100 were already returned to his account which leaves a remaining balance that needs to be refunded of $112.30. We did promise to return $150 instead, and will keep to our word.

As mentioned before, the buyer has agreed to receive a refund of $250 and it just doesn't seem fair that after we agreed on these certain terms to take advantage and get more benefits.

It is important to us that our customers are satisfied and we have gone over and beyond the extent we normally take to make a customer happy. To request us to return $580 when the buyer would have had to pay more himself had we not assisted, is extremely unreasonable.

Thank you for your time.



Get It Digital

Business Response:

Hi *****,

CC: Better Business Bureau

The emails you provided are all fine and dandy, however, please notice how you included the emails that benefit your side of the case and you chose to omit the continuation of the emails where you clearly requested that we should mark the product at a lower cost, which is something I already mentioned - we can NOT do. With that said and done, SO say we would have shipped out the package as you have requested in the email you attached- without paying the custom fees in advance for you - you would have paid 21% on the total once the package arrived to Spain. You keep mentioning that you wanted to pay for the fees on your own. Fine, understandable. So we are willing to send back the difference you would have been taxed had you done it on your own.

As I have already offered, we can give you the following options to choose from as compensation for the mutual mistake:

1. a refund for the difference on the custom fees, and we will take the broker fees and other duties and taxes on our expense ($580-$367= $213 - but we will return $250 instead of $213 since we already promised that to you).

2. the 50mm lens + an extended warranty for the camera with a value of about $350.

You mentioned another issue - the lack of an invoice - which I will gladly send to you together with one of the above offers. It's a peice of paper that can be easily emailed to you so you can use it for your warranty.


Please accept one of our offers, they are reasonable and fair, and we have gone over and beyond our limit in offering compensations. This is the most we can do, but if you have any other reasonable suggestions, I would be happy to hear about them.


Kind regards,


Get It Digital

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

Please stop pretending to be generous with my money!

I had been requested to send some extra 580 USD for a 50mm 1.4 II lens which, a couple of days later, was not in your stock anymore.
So you just took that money, pretended to pay taxes (even if I had told you not to) and declared the deal done.

What this says about you?
At the very minimum that you don't care about customers (not listening to their requests and doing whatever you like with their money).

To me it says 'scam':
email from ***** (April *, 2013 6:34:17 PM GMT+02:00):

"…The pkg was 1750.99. Shipping not include custom and broker fee not included 131.58. The 50mm lens that you wanted and we do not have it was 580.00. Custom in your country with all fees is 615.00 so I used the 580 to pay the custom instead…"

Custom duties in Spain (worst case) is 21% (shipping costs are not taxed).

21% of 1751 is 367.71 USD.
So how comes ***** says he paid 580 USD? … and "saving me money" because custom would have been 615 USD…?!

And about the matter of marking the product at a lower cost.
Yes, I had not mentioned it -- like many other things, since we exchanged more than 130 emails…
(But, do not worry, I'm working on a document with the full story which I will send all over internet. A lot of interesting points there).

I repeatedly asked your people if they could mark the product at a lower cost and never received an answer.
And the reason is you did not want to lose the deal.
It was clear in my emails that if you could not provide this 'service', I was going to cancel the deal.
Next thing I know you had shipped the parcel. During holiday time, so ***** could pretend it was not his fault since he was not in the office.

And finally (for this round, at least).
Not only I was forced to pay a ridiculous amount of money but since the camera sent has a small defect I've just discovered that I have no warranty!

In conclusion: ridiculously expensive, defective and without a warranty!
What a wonderful deal I had with your Company!


***** ********


5/30/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: On May ** 2013, I placed an order with Get It Digital for a camera bundle that included a camera, lenses, and other accessories. The Get It Digital product ID of this bundle was ****, and the price of the product was $999.99. On May **, 2013, I received my order in the mail. However, the package that Get It Digital sent to me did not include the items that I ordered. Specifically, I was missing a Tamron 75-300mm Telephoto Zoom Lens and a 62mm UV Digital Filter. I also received a Canon 75-300mm EF Lens and a 58mm UV Digital Filter, both of which should not have been in the package. After looking at their website, it was clear that they had sent me product ID ****, which included all the items that I had received, but was listed at $970.99. On May **, 2013, I called and spoke with one of their representatives on the phone. That representative told me that they did not send me the Tamron lens because they were out of stock. He also said that they sent me the Canon lens in place of the Tamron lens because the Canon lens was better. I told him that the Canon lens was not a better lens based on the reviews of the lenses I had read. Also, based on the price difference in the lenses on their website, the Canon lens is cheaper than the Tamron lens that I purchased. The representative told me he would call me back, but I have not heard back from him.

Desired Settlement: To resolve this, I expect Get It Digital to either mail me a Tamron 75-300mm Telephoto Zoom Lens and a 62mm UV Digital Filter, or issue me a refund in the amount of $142.99, which is the price of the Canon 75-300mm EF Lens listed on their website (product ID ****). After either of these resolutions has occurred, I will return the Canon 75-300mm EF Lens and the 58mm UV Digital Filter using a return shipment label provided by and paid for by Get It Digital.

Business Response:

To whom it may concern,

We have come to an agreement with the buyer, **** *****, where we decided that he will send us back the Canon 75-300mm lens and once received, we will ship out the Tamron 75-300mm lens in it's place.

Thank you,


Get It Digital

5/10/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Purchase Cannon camera and package from get it digital in june 2012, was told that 650-1300 mm lens and 500 mm lens was on back order and would be 4-6 weeks. Sales representive ***** give an upgrade so that we would still buy the package and said get it digital would mail the lenses we they arrived. Have several e-mails as proof. Spoke we ***** several times, as well as e-mails. Told me that he would handle it, after saying that I already got a good deal and he did not understand what I was complaining about. I explained that I purchased a product for $1292.00 and should get what he promised. Spoke with customer service today, March *, 2013, she had a supervisor contact me. Supervisor immediately was rude, asked me if I was trying to trick him and replied that since I had stated that I would contact the Better Business Bureau, that he would not help me. He stated that Get It Digital had lawyers that made more than I would in 10 years and they would sue me. I informed the supervisor that I would just hand this over to the Better Business Bureau and hung up the phone. Supervisor called me back in a couple of minutes and said that I would be nice to him because I did not know how much he made an hour, I replied that I tried to be nice, but he would not listen. I told him that I did not care what he made, because I made $10,000 a month, he replied " ***** on your $10,000 and I immediatly hung up the phone. He tried to call me back two more times, but I did not answer. These people obviously do not care and the Better Business Bureau is my only hope in resolving this issue.

Desired Settlement: Would like my money back or delivery of lenses.

Business Response:

This order has been from a while back, but we got this straightened up.

In short, as the buyer stated, 2 lenses were on back order and the buyer was fine with us sending it out when the merchandise arrives. We sent him an extended warranty and some other items as compensation. The customer then contacted us after a few months to follow up on the missing lenses. It seems there was a slight misunderstanding, but we did come to an agreement and 2 lenses were shipped out to him which were promptly delivered on April ***.

The buyer assured us that he will close the complaint once he received the items.

I’m not sure if you require any documents proving this. If you do I can send you the Fedex tracking number, proof of delivery, email correspondences etc. just let me know.


Waiting to hear from you soon,



Get It Digital