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A BBB Accredited Business since
BBB has determined that Cameta Camera meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cameta Camera include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||12|
Type of Entity
PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL
Alternate Business NamesCameta Camera Discount Photo & Video E&L Corporation
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BBB Complaint Process
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Additional Phone Numbers
- (631) 389-2138(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|2/14/2014||Problems with Product/Service|
|12/27/2013||Problems with Product/Service | Complaint Details Unavailable|
|12/19/2013||Problems with Product/Service | Complaint Details Unavailable|
|12/12/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I ordered a Camera from this company through Amazon.com on 2/4/13. I needed the camera to be delivered by 2/09/13 in order for my wife to have it in time for a trip to Australia. In order to insure that I got it on time, I paid $16.95 for Priority Shipping. At the time of order, the site stated that the shipping time would be 3 - 5 business days, so I followed my order with an email to Cameto Camera's Customer Service Department telling them it was critical I received the item by 2/9/13. They responded on 2/6/13 stating that my order would be received by 2/7/13. The item was not received until 2/11/13 which was too late - my wife was already on her flight to Australia. Cameta Camera has only offered to refund my purchase price, but refused to refund the Priority Shipping. In addition, I paid $10.01 return postage, however I did not ask them to reimburse me for this. If they had been honest with me on 2/6/13 and told me that it would possibly (or probably) not been received until 2/11/13, I would have had more time to buy another camera for my wife's trip. The least they can do is refund the Priority Shipping given all the trouble they have caused.
Desired Settlement: Refund of $16.95 paid for Priority Shipping (in addition to the product purchase price which they have already agreed to).
Thank you for your time and attention to this communication.
The buyer placed their order through Amazon.com. In verifying the details for the order the following information had been provided by Amazon, an estimated shipping date of 2/5-2/6 and estimated delivery dates of 2/6-2/11. Proof of these details may be forwarded to the BBB for review.
The order in question had been shipped from our facility on 2/5/13 under the following USPS Priority Mail tracking number: **********************
In confirming the tracking details it appears the package had been delivered on 2/11/13, despite the adverse weather conditions faced by the carriers from the storm which hit the east coast( Winter Storm Nemo). As the package was delivered within Amazon estimates, it would not qualify for the shipping costs to be refunded. The buyer even initiated an Amazon A-to-Z claim as an attempt to be refunded and was denied the claim. Evidence of this denial can be provided if needed.
We advised the buyer that if they wished to return the product we are more than happy to accept it back for a refund of the purchase price (as previously offered). However we are not to be held accountable for shipping (original or return) when the package was delivered within advertised estimates. If the buyer wishes to perform the return it must be done within the 30 day advertised return period, and all items must be returned in complete resellable condition with original manufacturer packaging.
We as a fulfilling merchant on Amazon do not set the estimated delivery dates which are provided to the buyer; Amazon provides these dates to the buyer on the order confirmation email. In addition this information was accessible if you had visited the Amazon order history as well. Unless a buyer is selecting a One or Two Day Air shipping option that is the only time we can guarantee a delivery date. In addition to the fact you must bear in mind that weather delays were experienced as a result of the Winter Storm Nemo. However, even with said delays, the package was still provided in the time frame given by Amazon. The order was subsequently returned to our facility on 2/20/13 and a refund of the purchase price was issued the same day. Amazon indicates that most refunds typically take 3-5 business days from the date it is initiated.
Better Business Bureau:
I don't know how else to say it or show it. I attached the email with the previous complaint PROVING that Cameta Camera did, in fact, provide a date that the package would be delivered by. They did not meet that date. I even told them that if I didn't get it by Saturday, I would not need it. It came on Monday. Now they are stating that only Amazon provides that date. Now they choose to lie about that too. If they had been honest, I would have either paid for overnight or 2 day delivery or else tried a different option.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|10/2/2012||Problems with Product/Service|
|7/3/2012||Problems with Product/Service|
|1/27/2012||Problems with Product/Service|