This business is not BBB accredited.
Phone: (718) 998-6666 Fax: (718) 998-5462 View Additional Phone Numbers 1635 Mcdonald Ave, Brooklyn, NY 11230
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 47th St. Photo include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL
Alternate Business NamesDelta Marketing Corp.
THIS LOCATION IS NOT BBB ACCREDITED
1635 Mcdonald Ave
Brooklyn, NY 11230 Directions
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Additional Phone Numbers
- (718) 998-9333(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/15/2016||Problems with Product/Service|
Read Complaint Details
Complaint: I purchased a Nikon D7200 camera kit online from 47th Street Photo, which promised a full warranty. The warranty information is important, because I did not want to purchase a "gray market" (ie. imported into the US without taxes being paid) item. I wanted to ensure that I had Nikon USA customer support and warranties for the camera and lenses. When I received the camera, I immediately noticed that it was not a Nikon USA item (no warranty cards were included, and no serial numbers began with a 2). I requested a refund and referenced why I was requesting it. The seller told me "As long as you obtain a copy of your invoice you will be covered under warranty", which is incorrect and is further evidence of their misrepresentation of their product. Eventually, they agreed to process the return. I had to pay $58.63 out of pocket to ship it back to the seller; I requested that they reimburse this cost, since they were responsible for the return reason. At this point, they began to stonewall, and would simply respond that because they refunded the cost of the item, they considered that "a full refund was already issued" and they are "not allowed to refund any more or less" (also incorrect).
Desired Settlement: Refund of $58.63 return shipping cost is requested. Receipt of cost incurred has already been provided to the seller.
Please know this customer has already been refunded in full, and amazon will not let us refund any more then what she has paid. If the customer would have requested a return label one would have been provided. We have been fully responsive with the customer through out this whole return.
Read Complaint Details
Complaint: I recently made an online purchase through **** ***'s 'Marketplace' website. The third party seller was 47st. Photo. The item was a package deal including a GoPro 3 Silver Edition for a very desirable price. Because the sale was through **** *** (I was familiar with the seller) I went through with the transaction and was charged on my card (I have email and bank account evidence). A few hours later the order was canceled for an unexplained reason. I then contacted **** *** in hopes to clear everything up. Despite guarantees promised by **** *** and after two hours on the phone the response I got was 'we can't help you' and 'you need to contact the seller'. I finally got ahold of 47st. Photo and they told me that the listing was a 'mistake' and that they would not honor the price. I see this as false advertising by both **** *** and 47st. Photo. Also since the transaction was processed and the money was charged to my account it is illegal to take it back after as the transaction was completed. I have documented evidence of these proceedings if nessisary.
Desired Settlement: I would like to receive the product offered by 47st. Photo at the quoted price that was given to me through **** *** Marketplace.
Thank you for contacting us regarding this customer.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a toothbrush from 47th st photo on 4/*/14 for $49.95. It broke approximately on 10/*/14. After several attempts to get a response from 47th st photo, they finally agreed to replace the toothbrush and sent a return shipping label on 11/**/14. I mailed the broken toothbrush back to 47th street photo, and they received it on 12/*/14. After several more attempts to find out the status of this, I have yet to receive a single response from 47th street photo since they received it. As of now, it has been almost 3 months, and they have not remedied this situation. Not only that, they have the toothbrush and my money.
Desired Settlement: I want a refund for this defective product.
Thank you for the contact we have sent a replacement on 1/** with tracking # **********************
Better Business Bureau:
The replacement toothbrush was delivered on 1/**. Per the attached email from 47th St Photo, I have refused delivery from the ****. Please have 47th St Photo issue a refund as soon as reasonably possible. Thanks
In order for the BBB to appropriately process your response, you MUST answer the question above.
Thank you for your contact. In regards to this customer. This customer placed the order on April *, 2014 via ******. Our store only offers a 30 day return policy...
Better Business Bureau:
I reject this response because the business has not done what they have stated they would do. The manufacture employee *****, (Healthpro Innovations / Health Wellness Pro) stated in an email his manager is ** (******). It was Healthpro who sent the RMA, and was 47th St photo to whom the product was returned. This would infer these three businesses are one in the same, or somehow related. Again, if you read the timeline I sent as to what has occurred, I have only done what I was asked to do, and am only expecting this business to do what they committed to do. If I am mistaken and these businesses are not related, perhaps JD could request the manufacturer issue a refund since Healthpro did state in an email on 1/**/15, that I could refuse the delivery and an refund would be issued.