BBB Accredited Business since
Phone: (845) 336-6310 Fax: (845) 336-0394 1636 Ulster Ave, Lake Katrine, NY 12449
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This firm offers services in complete eye exams, contact lens fittings and eyeglasses.
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A BBB Accredited Business since
BBB has determined that Visionexcel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Visionexcel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Department of Education
89 Washington Avenue, , Albany NY 12234
Phone Number: (518) 474-3852
Type of Entity
Business ManagementMr. Glen Pomerantz, President
OPTOMETRISTS-O.D. OPTICAL GOODS-SERVICE & REPAIR
Alternate Business NamesHudson Valley Vision Center
1636 Ulster Ave
Lake Katrine, NY 12449 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On May *,2014 I went for an eye exam to get a new pair of glasses for work. I was informed it would take up to 2 wks to have my new glasses which I need for work on the computer and reading. I went back in 2 wks the glasses were still not available. I waited 2 more days and called to see if my glasses had arrived they told me no, 5 mins later I received a phone call back stating my glasses were indeed in the store( this was over the 2 wks I was told they would be ready. I picked them up the next day(5/**/14) and the girl informed me to where them all the time to get used to them( I found this strange since I only use them for reading and computer) I told her they are only for that purpose. I got home and tried them but I had worked a 9 hour day and my eyes were not adjusting to them. I tried them again the next morning (5/**/14) and I still could not see out of them. It was then I realized this script was not the script that I had ordered. I took them back the following day (5/**/14) and told them the script was wrong. It was then I was informed the optometrist took it upon himself to change the script and ordered me bifocals which I never asked for. I told him they needed to be fixed and overnighted to me as my current glasses were being held together with scotch tape and wouldn't last much longer. I was in the store for 45 mins while he was on the phone with Spectara who make the glasses. He told me when he got off the phone the glasses would be there by Monday or Tues as it was late in the day and the lenses would not go out in time. The folling wk ( wk of 5/**/14-5/**/14) I still had not heard back from them. I went back on 5/**/14 and asked if my glasses were ready again I was told no. At this point I lost my temper and told them I wanted my glasses or a complete refund. I was again told they would be in the following wk. I went back on 6/*/14 as they again still had not contacted me and I now had to start paying a credit card bill for glasses I don't even have. I was again in there for an hour while they Dr called Spectara and told them I was asking for my glasses. He got off the phone and informed me they would be ready by that Friday (6/*/14 or the following Monday 6/*/14). I told him if they were not there by Monday at he latest I was filing a complaint with the BBB. I stopped in yesterday 6/*/14 and again he proceeded to tell me 3 more days. I have had enough..its been over a month and all I have to show for this is a credit card bill. I am requesting a full refund for this as I am tired of being lied to and I cant wait to get my glasses from them and am going to purchase them else where.
Desired Settlement: At this point I have lost all faith that this business can give me the product I had originally ordered. I am sick and disgusted with this and it is causing me a great deal of unnecessary stress. I should have had my glasses no more than the 2 wks I was promised. It is now over a month and I sill have no glasses. I have been lied to more than once to when my glasses would be ready.
Better Business Bureau: