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Metropolitan New York, Long Island, and the Mid-Hudson Region

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Description

This firm is a full-service eyecare provider that caters to all ages and price levels. Its services include eye examinations, contact lens fittings and eyewear fabrication and dispensing, and accepts over 600 insurance plans. The firm also sells designer frames.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Optical Center of Bay Ridge include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for The Optical Center of Bay Ridge include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Optical Center of Bay Ridge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: February 05, 2009 Business started: 01/01/1991 in NY Business incorporated: 01/01/1991 in NY
Type of Entity

Corporation

Business Category

OPTICIANS OPTOMETRISTS-O.D. OPTICAL GOODS-RETAIL


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8310 5th Avenue

    Brooklyn, NY 11209

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Additional Phone Numbers

  • (718) 680-2020(Phone)
  • (718) 680-5771 (Fax)
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Complaint Detail(s)

9/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: NOTE: I am filing this complaint on behalf of ****** *****, since I am the one paying for the service "provided" to her. My fiancé, ****** *****, went for an eye exam to The Optical Center of ********. We spoke to **** in regards to frames for eye glasses, contacts, etc.. -My first issue: We found out the next day, that **** had charged us almost $1402; almost double the agreed amount; several items that **** sold to us advertised at 50% off were not at all discounted. I immediately called the The Optical Center of ******** to report this issue. I spoke to **** and he apologized, assured us he would immediately rectify the problem. He did not rectify the problem. Instead he took 50% off the items but switched the prices around on everything, and even added extra charges. He told me we were now being charged $1146 (a number we did not agree on before we left the store).However, the charge is still showing at $1200. And again, we do not even agree on the "rectified amount of $1146. I've attempted to get an itemized invoice from The Optical Center of ******** 6 times now. When I call they refuse to give me ****'s last name. I've spoken to **** and ****, they always give me the same story: "Our boss is in a meeting, we'll bring this to his attention as soon as he's out." I've heard the same line 4 times. I still don't have an itemized invoice. I even sent them a print out of what the insurance is supposed to cover. All I have from **** is a hand written note with numbers he made up on the spot to back up his original scam. ****** and I took extensive notes and none of the prices he is making up match what we were quoted. On top of that, **** has added extra charges for items and services never mentioned during our meeting with him. -Furthermore, as if getting ripped off wasn't sufficient, **** put an application through for a credit service that I could use to pay for the glasses, contacts and exam. He put erroneous information on the application. All he asked of me was for my drivers license which I gave to him. I called the service to change the address so that I could receive a bill at my current address (my drivers license has an old address). They tell me I cant update my information because nothing matches except for my social security number. NOTE: While at The Optical Center of ********, a different customer was complaining about the same exact issue. **** had charged her a different amount than what they had agreed on. Note: ****** examined by *** ***** MORE INFORMATION ABOUT THE OPTICAL CENTER OF ********: **** ********** **** ******* * *******

Desired Settlement: Also, fax me a copy of the credit app for credit care to the following fax # ###-###-#### so that I can fix all of the incorrect information **** submitted on my behalf. Do this quickly before I commence spending hours online, reviewing you services!!

Business Response: $10 exam copay for a wells vision comprehensive exam
$24 for 1 box of Accuvue 2 contact lenses, with which we matched the pricing of 1-800-contacts(usually only done on the purchase of a one year supply.
Frame retails for $350.00. patients insurance plan allows a $130.00 frame allowance, plus an additional 20% discount on the balance. ($350-$130= $220.00 -20%= 176.00)
Lenses were hi index 1.74 which retail for $499.00 plus a $32.00 copay for edge polish.
Patient received a 20% insurance discount on the hi index 1.74 lenses ( $499.00- 20%= 399.00) + 32.00 copay.
Patient purchased crizal prevencia anti-reflective coating which has a retail value at $175.00.
The patient was charged a $93.00 copay.
The patient received a contact lens fitting and exam which retails for $120.00 and was entitled to a 15% discount through her insurance…she should have paid $108.00 but only paid $50.00.
The patient is entitled to a 30% discount off any additional eyewear purchases made the same day.
This rule is applicable usually ONLY TO THE INSURED PATIENT.
As a courtesy, it was extended to a 50% discount off nonprescription sunglasses to both ****** ***** and her boyfriend, ***** ******.
** ****** purchased a Costa sunglass frame which retails for $300.00 and was given a 50% discount which totaled $150.00. The normal practice on non-prescription eyewear is it should be charged nys sales tax which totaled $12.00 which brought the grand total to $162.00.
*** ***** purchased a Versace pair of sunglasses which were already on clearance for $198.00 and she also was given 50% off of her purchase and charged sales tax of $9.00 bringing her sunglasses to a total of $103.00.
The total charges after a $178.00 refund was given because of customer satisfaction after a simple honest math error on calculating tax on the non-prescription sunglasses came to $1146.00.
**** followed up with the patient, her boyfriend, the medical financing company (Care Credit) as well as the patient’s optical insurance carrier VSP to immediately investigate, confirm and rectify any errors or miscalculations to the patients order.
The patient received a partial refund of $178.00 within 14 hours of their purchase.

We have a policy of full transparency and utilize when properly contacted with a client compliant a 3rd party service Joinme to keep 3rd party records of all client interaction on Potential Customer service issues in a Hippa compliant format that leaves a permanent record of the dispute , its resolution and the possible misunderstanding that may have caused it. We strive for 100% client satisfaction and engage in no aggressive sales practices that would endanger a over 20 yr perfect customer service record.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   ****, the representative at The Optical Center of ******** did not discuss exactly %50 of the charges being mentioned on the businesses' response. Perhaps this is why he has refused until now [that I've formally complained] to provide a list of itemized charges...and it's been two weeks...

   These are the facts (in chronological order):
    -We were quoted a certain price; a little over half of what we're actually being charged. -**** asked for my social security number to see if I would qualify for financing with a company called Care Credit. -**** WITH OUT MY APPROVAL created a Care Credit account and the charged over $1.400 to it. **** created the account with false information, so much so, I cannot even access my account because I cannot get through the secure log in process, being that **** just made up passwords, phone numbers, etc...-**** and The Optical Center of ******** never provided an invoice, Receipt  for the "purchase" that I never approved.-Had **** mentioned the charges The Optical Center of ******** is discussing here for this complaint, I would have not agreed for the simple fact that I could not afford such a price.-The frames for the glasses you sold ACTUALLY RETAIL FOR $150.00, not over $400.00-The plastic lenses you sold us, cost under $100.00, not over $400. -All extra features were not discussed or approved. -Our insurance representative agrees we were severely ripped off and SAID **** TOLD HIM THE ORDER WAS CANCELED????- I am currently disputing the charges with Care Credit since I did not approve them. - We are in fact anxious to cancel the entire transaction. The insurance rep has advised us on reputable businesses to go to for Optical needs.-
-Until now, The Optical Center of ******** has simply chosen to ignore me and the owner of this scam-house did not even bother to provide me with his real name. I guess he hasn't heard of a thing called the internet...?- THE OPTICAL CENTER OF ******** IS A SCAM AND THEY FORGED A CREDIT CARD IN MY NAME IN ORDER TO CHARGE ANY AMOUNT THEY FELT LIKE CHARGING!!! Unfortunately I am running out of space here but I could go on all night.-The Optical Center of ******** needs TO CANCEL THIS TRANSACTION!!!   







  

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by The Optical Center of Bay Ridge regarding complaint ID ********. Furthermore, they continue to try and charge our insurance company under different names. Our insurance rep insists he's never experienced such ridiculousness.

Sincerely,

***** ******