This Business is not BBB accredited
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This firm is a full-service eyecare provider that caters to all ages and price levels. Its services include eye examinations, contact lens fittings and eyewear fabrication and dispensing, and accepts over 600 insurance plans. The firm also sells designer frames.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Optical Center of Bay Ridge include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for The Optical Center of Bay Ridge include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
OPTICIANS OPTOMETRISTS-O.D. OPTICAL GOODS-RETAIL
THIS LOCATION IS NOT BBB ACCREDITED
8310 5th Avenue
Brooklyn, NY 11209 Directions
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Additional Phone Numbers
- (718) 680-2020(Phone)
- (718) 680-5771 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: NOTE: I am filing this complaint on behalf of ****** *****, since I am the one paying for the service "provided" to her. My fiancé, ****** *****, went for an eye exam to The Optical Center of ********. We spoke to **** in regards to frames for eye glasses, contacts, etc.. -My first issue: We found out the next day, that **** had charged us almost $1402; almost double the agreed amount; several items that **** sold to us advertised at 50% off were not at all discounted. I immediately called the The Optical Center of ******** to report this issue. I spoke to **** and he apologized, assured us he would immediately rectify the problem. He did not rectify the problem. Instead he took 50% off the items but switched the prices around on everything, and even added extra charges. He told me we were now being charged $1146 (a number we did not agree on before we left the store).However, the charge is still showing at $1200. And again, we do not even agree on the "rectified amount of $1146. I've attempted to get an itemized invoice from The Optical Center of ******** 6 times now. When I call they refuse to give me ****'s last name. I've spoken to **** and ****, they always give me the same story: "Our boss is in a meeting, we'll bring this to his attention as soon as he's out." I've heard the same line 4 times. I still don't have an itemized invoice. I even sent them a print out of what the insurance is supposed to cover. All I have from **** is a hand written note with numbers he made up on the spot to back up his original scam. ****** and I took extensive notes and none of the prices he is making up match what we were quoted. On top of that, **** has added extra charges for items and services never mentioned during our meeting with him. -Furthermore, as if getting ripped off wasn't sufficient, **** put an application through for a credit service that I could use to pay for the glasses, contacts and exam. He put erroneous information on the application. All he asked of me was for my drivers license which I gave to him. I called the service to change the address so that I could receive a bill at my current address (my drivers license has an old address). They tell me I cant update my information because nothing matches except for my social security number. NOTE: While at The Optical Center of ********, a different customer was complaining about the same exact issue. **** had charged her a different amount than what they had agreed on. Note: ****** examined by *** ***** MORE INFORMATION ABOUT THE OPTICAL CENTER OF ********: **** ********** **** ******* * *******
Desired Settlement: Also, fax me a copy of the credit app for credit care to the following fax # ###-###-#### so that I can fix all of the incorrect information **** submitted on my behalf. Do this quickly before I commence spending hours online, reviewing you services!!
$10 exam copay for a wells vision comprehensive exam
Better Business Bureau:
****, the representative at The Optical Center of ******** did not discuss exactly %50 of the charges being mentioned on the businesses' response. Perhaps this is why he has refused until now [that I've formally complained] to provide a list of itemized charges...and it's been two weeks...
In order for the BBB to appropriately process your response, you MUST answer the question above.
Better Business Bureau: