BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Puredot Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Puredot Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
ONLINE RETAILER CLOTHING-RETAIL WEB DESIGN
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (516) 470-1122(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: An order was placed with Living Socks on December 12th. The lies started immediately. I received notification via email and their website that my order was shipped on December 13th. This was a blatant lie. When I received the package (too late for the event it was to be a gift for) the shipping label was not even printed until December 17th. At the package wasn't even processed until December 18th. When the order was received, I was missing items, had wrong number of items ordered and received items not ordered. The total error rate on my order was 41%. The banner on their website indicates "100% satisfaction guaranteed. All orders shipped same day from New York." Neither of these statements is remotely accurate. I have been diligently trying to get my customer service complaint resolved. The fifth email has just been sent. Making phone calls is extremely difficult for my due to health issues. With each subsequent mail, I've updated the subject line to indicate what attempt this is. I have not gotten any response to my request for a refund. Nor has one been received. I have not even received an acknowledgment of my complaint. This is unbelievably unprofessional, unethical (in lying) and I was surprised to see there were already complaints on them with BBB.I also believe the same people own ***** *******. Same address and phone number. There could be others. I'd suggestlooing
Desired Settlement: Here is what I had emailed to them as my requirements for my satisfaction. I would be wiling to negotiate on some of it, my the refund is my highest priority.1. The payment I made for this order should be refunded. In light of how much was wrong and how long it took and the actual lies told me to about the order, I shouldnt have to pay anything for what I did received whether right or wrong. 2. The remaining missing items need to be sent. All previously in emails.
I apologize for not being able to take your call. Please note the threatening and harrasing emails we have been getting form this customer.
Better Business Bureau:
We have processed a 40% refund to your order as promised. The account has been credited in the amount of $21.75. Please see details below:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/5/2012||Problems with Product/Service|