BBB Logo

Better Business Bureau ®
Start With Trust®
Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Puredot Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Puredot Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

top
BBB file opened: March 02, 2006 Business started: 07/28/2004 in NY Business incorporated: 07/28/2004 in NY
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Kathy Rizzo, Manager
Business Category

ONLINE RETAILER CLOTHING-RETAIL WEB DESIGN


Additional Locations

  • 349 West John Street

    Hicksville, NY 11801 (516) 470-1122

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (516) 470-1122(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: An order was placed with Living Socks on December 12th. The lies started immediately. I received notification via email and their website that my order was shipped on December 13th. This was a blatant lie. When I received the package (too late for the event it was to be a gift for) the shipping label was not even printed until December 17th. At the package wasn't even processed until December 18th. When the order was received, I was missing items, had wrong number of items ordered and received items not ordered. The total error rate on my order was 41%. The banner on their website indicates "100% satisfaction guaranteed. All orders shipped same day from New York." Neither of these statements is remotely accurate. I have been diligently trying to get my customer service complaint resolved. The fifth email has just been sent. Making phone calls is extremely difficult for my due to health issues. With each subsequent mail, I've updated the subject line to indicate what attempt this is. I have not gotten any response to my request for a refund. Nor has one been received. I have not even received an acknowledgment of my complaint. This is unbelievably unprofessional, unethical (in lying) and I was surprised to see there were already complaints on them with BBB.I also believe the same people own ***** *******. Same address and phone number. There could be others. I'd suggestlooing

Desired Settlement: Here is what I had emailed to them as my requirements for my satisfaction. I would be wiling to negotiate on some of it, my the refund is my highest priority.1. The payment I made for this order should be refunded. In light of how much was wrong and how long it took and the actual lies told me to about the order, I shouldnt have to pay anything for what I did received whether right or wrong. 2. The remaining missing items need to be sent. All previously in emails.

Business Response: I apologize for not being able to take your call.  Please note the threatening and harrasing emails we have been getting form this customer.
 
When we ship the items all our customers get tracking and shipping email notification. Even though this customer received the info she did not contact us or called us back to cancel this order.
 
To expedite the shipment and before xmas delivery we shipped all items Priority mail at no extra cost and all items were delivered before xmas. 
 
If customer was unhappy with the delivery date she should called us or refused to accept the package.
 
We heard back from her on Jan 3 and repeatedly tried to call her to resolve this matter and requested to return the merchandise for full refund.
 
Unfortunately this customer is asking to keep all merchandise, wants full refund and reship all items she is claiming Free of cost.
 
 
We have tried all ours efforts to resolve this but her expectations are beyond normal resolution.
 
1. We are willing to issue her refund once she returns all the merchandise.
2. We are also willing to issue her Store credit of items she is claiming to be missing.
 
 Please review our email communication attached.
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I’m tired.  My health is awful (preventing me from reading my email regularly – sorry) and I just don’t have the energy to keep battling this, looking for an acknowledgment of the errors on my order.  I see from the correspondence between Living Socks and BBB that there was an offer of a 40% refund.  I’ll take it.  I’ve just been so exhausted and disheartened by this whole experience.  Please process the refund and let me get on with my life.  I give up.
Sincerely,

**** ******** 



 

Business Response: We have processed a 40% refund to your order as promised. The account has been credited in the amount of $21.75. Please see details below:

 Your Merchant Order ID: #

 

none saved

 


Shipping Address:
**** * ******** ********* ***** **** ** ********* ** ***** ******************

Purchase Date:

December **, 2012 12:29:05 AM PST


Expected Ship Date:

Dec **, 2012 to Dec **, 2012


Estimated Delivery:

Dec **, 2012 to Dec **, 2012


Shipping Service:

Standard


Contact Buyer:

**** * ********

Billing Country:

US


Sales Channel:

Amazon Webstore (Website)


URL:

www.livingsocks.com


Fulfillment Channel:

Merchant





Order Totals


Items total:

$54.40


Shipping total:

$5.59


Refund(s) total:

($21.75)


Promotion total:

($5.59)







Grand total:

$32.65

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/11/2012 Billing/Collection Issues
12/5/2012 Problems with Product/Service
1