BBB Business Review

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Consumer Complaints

This business is not BBB accredited.


(877) 601-0001

Customer Complaints Summary

225 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 18
Delivery Issues 138
Guarantee/Warranty Issues 0
Problems with Product/Service 64
Total Closed Complaints 225

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning merchandise bought from Cautivadora, especially those who bought a Living Social Deal to use with the company. Consumers are complaining to BBB alleging that the items (travel/foldable hammock) that they purchased from Cautivadora using a Living Social offer have not been received. Some consumers report receiving shipping notifications, and others say they are charged for shipping directly from Cautivadora but still receive no merchandise. Many consumers say they are unsuccessful in getting a response from the company about status of their order, despite multiple attempts. Several consumers with these issues report receiving a generic automated response to their email inquiries which does not address their issues or questions. Others tell BBB that the Living Social Deal has been cancelled by Cautivadora, but they haven’t been refunded the shipping charges for items they never received. Many of the complaints filed against Cautivadora with BBB have gone unanswered by the company. BBB has contacted the company about the aforementioned issues but the business has not responded.

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.