BBB Business Review

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This business is not BBB accredited.

Adore Me, Inc

Additional Locations

499 7th Avenue, 19th Floor, South, New York, NY 10018 http://www.adoreme.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Adore Me, Inc include:

  • 429 complaint(s) filed against business
  • Failure to respond to 82 complaint(s) filed against business

Factors that raised the rating for Adore Me, Inc include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

429 complaints closed with BBB in last 3 years | 230 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 64
Billing/Collection Issues 241
Delivery Issues 27
Guarantee/Warranty Issues 4
Problems with Product/Service 93
Total Closed Complaints 429

Additional Complaint Information

BBB files indicate a pattern of complaints concerning enrollment in an automatic membership program and customer service issues. Numerous consumers are telling BBB that after making a purchase on the Adore Me website, they find they have been automatically signed up for the company’s VIP program, which charges a monthly fee of $39.95. Many consumers allege that the enrollment in VIP program was not clearly disclosed to them during checkout and they only became aware of it after seeing a monthly charge on their credit cards. Consumers that attempt to contact the company to cancel the enrollment report that the only way to apply for a refund is by telephone, and they are frustrated by the inconvenient process as well long wait times to reach the customer service department.

BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve the consumer experience, such as hiring more customer service staff, and increasing the clarity for customers on different payment options prior to sale, plus streamlining the process for requesting a refund.

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Adore Me, Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 21

Additional Information

BBB file opened: August 23, 2012 Business started: 11/23/2011 in NY Business incorporated 03/30/2012 in DE
Type of Entity

Corporation

Business Management
Mr. Morgan Hermand-Waiche, CEO Eugen Neiculescu, User Experience Manager
Contact Information
Principal: Mr. Morgan Hermand-Waiche, CEO
Customer Contact: Ms. Sandra Negrea, Customer Care Analyst
Business Category

ONLINE RETAILER CLOTHING-RETAIL

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.