This business is not BBB accredited.Additional Locations
View Additional Phone Numbers 499 7th Avenue, 19th Floor, South, New York, NY 10018
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Adore Me, Inc. include:
- 753 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Adore Me, Inc. include:
- Length of time business has been operating
- Response to 753 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||210|
|Total Closed Complaints||753|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning this company's advertising and billing policies. Consumers are complaining to BBB about enrollment in an automatic membership program and customer service issues with Adore Me. Numerous consumers are telling BBB that after making a purchase on the Adore Me website, they find they have been automatically signed up for the company’s VIP program, which charges a monthly fee of $39.95. Many consumers allege that the enrollment in VIP program was not clearly disclosed to them during checkout and they only became aware of it after seeing a monthly charge on their credit cards. Consumers that attempt to contact the company to cancel the enrollment report that the only way to apply for a refund is by telephone, and they are frustrated by the inconvenient process as well as long wait times to reach the customer service department.
In July 2016, Adore Me provided an explanation to BBB of the following initiatives they have begun implementing to address the issues raised in the Pattern inquiry and customer experience: clarification of the VIP program enrollment process on the website; introduction of another platform for customers to unsubscribe from VIP membership; and increasing the number of Customer Care agents to reduce call waiting times.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||248|
Type of Entity
Business ManagementMr. Morgan Hermand-Waiche, CEO Eugen Neiculescu, User Experience Manager
ONLINE RETAILER LINGERIE SWIMWEAR & ACCESSORIES CLOTHING-RETAIL
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview