Business ProfileforHighlawn Moving & Storage, Inc.

I hired Highlawn Moving and Storage for a long distance move. Almost all of my propert was broken, scratched or damaged. I had a physical inventory walk through with a representative and given a binding quote. A few weeks later, I decided to remove items to reduce my cost of the move. I received a lower revised quote. When the movers arrived and packed all of my items on the truck, they told me after they finished, that it was $1,000 more. I explained that I removed items and showed the ******* the revised quote. He asked how much I was tipping him and then said he would reduce my price if I tipped him $700 saving me $300. Clearly I was being held hostage if I didnt pay. After a call to the office they told me that they could not stack my furniture properly and the cost was more. This was after a rep did a complete inventory check. This was clearly a Bait and switch. They demanded payment in cash to complete the move. So even though I removed items and got over a $1,000 deduction, they added $1,000 more when picking up even though I had less items. I would like to recoup the damage to my property and there needs to be some sort accountability. The claims department said that they would review my claim and it will ***********+ weeks to even determine if they will even replace anything. Binding Quote Order #******* Approximately $5600 Price on moving day $6,039 Plus Tips $500 to reduce to the moving costs