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In Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

Karako Suits Ltd.

Additional Locations

Fax: (516) 596-6661 View Additional Phone Numbers 7 Cerro Street, Inwood, NY 11096 http://www.karakosuits.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Karako Suits Ltd. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Additional Information

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BBB file opened: December 01, 2002 Business started: 03/01/2000 Business incorporated: 01/01/2000 in
Type of Entity

Corporation

Business Management
Mr. Ezra Karako, President
Contact Information
Principal: Mr. Ezra Karako, President
Business Category

MEN'S CLOTHING & FURNISHINGS-RETAIL


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    168 Route 110

    Farmingdale, NY 11735 (631) 577-0055

  • THIS LOCATION IS NOT BBB ACCREDITED

    247 Voice Road

    Carle Place, NY 11514 (516) 248-5888

  • THIS LOCATION IS NOT BBB ACCREDITED

    252-18 Rockaway Boulevard

    Rosedale, NY 11422 (718) 949-0350

  • THIS LOCATION IS NOT BBB ACCREDITED

    255 Independence Plaza

    Selden, NY 11784 (631) 451-7272

  • THIS LOCATION IS NOT BBB ACCREDITED

    390 South Service Rd.

    Patchogue, NY 11772 (631) 289-1661

  • THIS LOCATION IS NOT BBB ACCREDITED

    55 Atlantic Avenue

    Lynbrook, NY 11563 (516) 596-2741

  • THIS LOCATION IS NOT BBB ACCREDITED

    7 Cerro Street

    Inwood, NY 11096

  • THIS LOCATION IS NOT BBB ACCREDITED

    92-12 Jamaica Avenue

    Jamaica, NY 11421 (718) 850-3313

  • THIS LOCATION IS NOT BBB ACCREDITED

    92-12 Jamaica Avenue

    Woodhaven, NY (718) 850-3313

  • THIS LOCATION IS NOT BBB ACCREDITED

    98-16 Queens Blvd.

    Rego Park, NY (718) 830-2670

  • 1
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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Additional Phone Numbers

  • (516) 596-2741(Phone)
  • (516) 596-6660(Phone)
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Complaint Detail(s)

9/11/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 3 suits from this location on 8/**/2013 totaling $675. When I purchased the suits the manager there decided to alter the suits free of charge to sweeten the deal. I retuned today to purchase 3 more suits. This time a different sales person told me that they never include alterations and that I was "crazy"! And there would be an $8 charge per suit. I proceeded to leave the store embarrassed and insulted. This is not the first time I've purchased clothing from the store. I have bought close to 10 suits over the last year, and never paid for alterations. I feel as though because I was the only Caucasian in the store they were being discriminatory towards me. I would like to know how they can pick and choose who they offer free services to and who they charge for them. And how the situation can be rectified

Desired Settlement: They should continue to alter the suits free of charge like they have in the past.

Business Response: To Whom It May Concern:




Although the customer complaint did not specify which of our locations he/she visited I was able to track down a receipt totaling $675.74 from the date specified 8/20 (it was the only receipt between all our stores with such a total on that date). The receipt is attached for verification. Please notice the date on the first page, the total on the second page, and most importantly, the alteration charge of $8.00 per Hem on the bottom of the first page (3 hems totaling $24.00). It has never been a policy or promotion of our company to offer free alterations to any customer, no matter who they are or how much they spend. We offer many specials and deals that are clearly visible on signs in our windows, on signs throughout the store, and all over the newspapers, internet, radio, T.V., and our website. Every customer receives the same offers and free alterations has never been a promotion of ours. Our tailors are the highest paid employee due to the importance of their jobs and we are proud of the quality of service they provide, but it has always come with a charge. The customer stating alterations were thrown in to "sweeten the deal" would never happen in our stores. I urge the customer to provide a receipt proving that any alterations were thrown in at any date or time in our company.



Please contact the General Manager of the company with any further questions about this complaint

His name is ****** ******, and he can be reached in our office at ************ ext. ***, or by his cell ************



Thanks


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a suit from them a week ago, had it altered in their store and within a few hours of wear, it was shredded to bits. Poor craftsmanship. I went to return it yesterday, and they said I needed to leave it there overnight and the manager would have a look at it. I went there today. And all of a sudden the suit had white "paint" on it. That was not there yesterday. When they asked if I was calling them liars, and I said yes. They would not give me a phone number that I could call, but only referred me to their website. I refused to leave until they gave me the phone number to their corporate office. They refused to produce the telephone number to their office in Inwood, NY. They then had the the crossing guard on the corner call for a police officer. I was glad they did. I told the officer what happened, and they told the office that I had brought in a suit with paint on it. A second police officer showed up and I told him the same thing. Okay... Their word against mine, but where does the truth lie? The officer asked me what I wanted, I asked for my money back. He said that they wouldn't budge. The two police officers came out of the store and told me that the marks on the suit looks as if the fabric just brushed up against something white. So, I explained to him that it was not my initial intention court for a piece of fabric and apologized for the inconvenience. They handed me back the jacket wrapped in plastic and the pants on a separate hanger. I was skeptical about the jacket and I decided that I should have a look at the "paint." I looked at it and there definitely was a white substance was on the sleeve and on the back of the suit. When I was looking under the sleeves, I noticed that underneath the buttons of the sleeve were marked with the same white substance. It was TAILOR'S CHALK. They had marked underneath the buttons with white chalk when sewed on the buttons. I checked the other sleeve (which didn't have any blatant white smears on it) and the same markings were there. The police officer was sitting in his car filling out a report when I knocked on the window and said... "Excuse me officer, this is not even paint at all. It's chalk. It's not just any chalk. It's Tailor's Chalk." The cop realized that it was not paint and said... "You might as well take the jacket to the cleaners. Let's have them at least replace the pants for you. Would you like that?"" I conceded and I went in and brought the pants and the chalk-covered jacket. The officer told me to leave the pants with them and they would mail it to their corporate office. (Which apparently doesn't have a telephone) They would then, in a week or two replace the pants. All I ever wanted, was my money back.

Desired Settlement: I would like to have a refund of my money. If they do not call me about the suit, or they fail to replace the pants, I will go to court.

Business Response: We are offering a full refund to *** *****. My store manager, and police who arrived on scene both explained to me that the suit jacket *** ***** is attempting to return is covered in white paint splatter (not tailors chalk as he claims). Either way we will take the loss and refund him the entire purchase amount. Several attempts to reach him have been made with no reply from him.

**** ******

Business Response: Update: Customer was reached around 5:30PM on August ****. He was offered a full refund which he gladly accepted. He will return the merchandise when he has time and the store crew has been instructed to refund his entire purchase as requested.
 
**** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/20/2012 Advertising/Sales Issues
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