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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Home Medical Equipment, LLC

Phone: (516) 505-1200 Fax: (516) 505-1211 View Additional Phone Numbers 1050 Stewart Ave  Suite 120, Garden City, NY 11530 View Additional Email Addresses http://www.homemedicalequipmentny.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Medical Equipment, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Home Medical Equipment, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

top
BBB file opened: April 25, 2007 Business started: 11/26/2002 in NY Business incorporated: 11/26/2002 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Denis Menke, Managing Member
Contact Information
Principal: Mr. Denis Menke, Managing Member
Principal: Mr. Willaim Tobia, Managing Member
Business Category

MEDICAL EQUIPMENT & SUPPLIES SCOOTERS - MEDICAL MEDICAL EQUIPMENT


Additional Locations

  • 1050 Stewart Ave  Suite 120

    Garden City, NY 11530

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 254-1200(Phone)
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Additional Web Addresses

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Additional Email Addresses

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Complaint Detail(s)

5/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My power chair was taken in for repair on 3/**/2014 and up until now I still have not gotten it back. It's been six weeks. All I needed were replacement batteries because the ones I had were losing charge. I've called every week since to check on the status of my wheelchair and every time I call, I was told a different story/excuse. I called on 3/** they told me they finished "diagnosing" the problem and will be replacing all the tires and the padding of the armrests besides the batteries. I told them I just needed the batteries replaced and there wasn't anything wrong with the tires and arm rest paddings. But fine, since they know what needs to done, who am I to argue? They told me that they needed to get insurance approval and then order the parts. Week 2 I called on 3/** they told me insurance approved and they ordered the parts, which will take 5-7 business days to come in. Week 3 I called on 4/* and was told me the chair was ready and would return it the next day. But then they called me back 20 minutes later to tell me they can't return my chair because the person who submitted the paperwork didn't realize I had a secondary insurance therefore they need to re-submit it for approval. Week 4 I called on 4/* and they told me they needed a new prescription from my doctor to submit to secondary insurance. I was able to get in contact with my doctor and she said she would fax them the Rx. I called again on 4/** to see if they got the Rx and was told me no, they haven't received anything. I asked them what exactly was needed from my doctor and was told me it wasn't a Rx but the CMN form that needs to be signed off on for insurance by the doctor for the approval of the parts. I was like so why didn't you say that instead of saying you needed a new Rx? Week 5 I called them on 4/** to ask if they've received the CMN form and was told no. I called my doctor and explained what was going on. She had her assistant call HME and it turned out HME faxed the form to the wrong fax #. So they re-faxed the form to the right # and my doctor signed off and faxed them back the form on 4/**. Week 6 I called on 4/** to make sure they got the form and they told me yes and it was sent to the insurance. I called the insurance on 4/** to find out if they received it. Left a message, no one returned my call. I called HME on 4/** to see if they heard from the insurance, they again told me no. I called HME again today (4/**) and they told me no still. I called the insurance again and finally got through and they told me yes, it was approved on 4/** and was sent to HME. I called HME back and was livid and told them what the insurance told me. The person from HME was like, oh I just got it. I was like I called you guys 20 minutes ago to ask you and you told me you didn't receive anything. So I asked the person when will I get back my chair, now that it was approved? She tells me they're going to order the parts and it'll take 5-7 business days and it'll take 2 days for installation. I couldn't believe what she was telling me. I told her you guys told me the parts already came in when I called you 3 weeks ago and my chair was ready then. But the paperwork needed to be re-submitted to my insurance and once they approve I'll get my chair back. And now you're telling me all this time you were lying to me and you're just now ordering parts? What were you guys doing the first 3 weeks you had my chair? She couldn't tell me. I do not understand this. I do not understand why it's taken this long and how they can act like it's no big deal that I've been without my chair for 6 weeks. I've been more than patient. I'm so confused and exasperated. It infuriates me that they lied and keep lying. They need to own up that they messed up and apologized for the delay instead of brushing it off like it's no big deal. It is a very big deal. The chair are my "legs." It's my main mobility equipment. Without it, I'm unable to go out or move around on my own.This has been a complete nightmare. At this point, I don't even know what to believe or when or if I'll ever get my chair back.

Desired Settlement: I would like my power chair repaired and delivered as soon as possible. I want a full apology and explanation as to what happened and why it's taken this long.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****



 

11/9/2012 Delivery Issues
7/12/2012 Problems with Product/Service