BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Script Relief LLC

(877) 338-3457

Customer Complaints Summary

42 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 42

Additional Complaint Information

BBB files indicate a pattern of complaints concerning company mailings sent to consumers and business practices/privacy policies of the company. Complaints are coming into BBB alleging issues with receiving unsolicited mailings from Script Relief LLC (or from one of its brand/subsidiary names containing prescription discount cards. Receipt of these cards is raising concern from consumers who are worried about potential identity theft, healthcare fraud, or that their personal information is being collected and distributed for unknown purposes. Some consumers tell BBB that documentation received from the company mimics official government notices by using a brand name such as United States Prescription Discounts, along with terms phrases such as "Form #" or "Resident Code", as well as a Washington D.C. return mailing address. All of these factors contribute to some consumers reporting that they thought this is an official program of the U.S. government, or part of the Affordable Care Act.

BBB has contacted the company concerning the aforementioned issues. The company told BBB that they do not use, sell or share cardholders' personal information, and are fully compliant with HIPAA standards. They also say that they disclose in their mailings that they are not affiliated with the U.S. government, and that any of their brand names or language used in the mailers that evoke the United States or America is not intentional. 



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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.