BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that LifeFone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LifeFone include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LifeFone
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 01, 1986 Business started: 01/01/1976 in NY Business incorporated: 01/01/1976 in NY
Business Management
Mr. Ronald Maggio, President
Contact Information
Principal: Mr. Ronald Maggio, President
Business Category

MEDICAL ALARMS

Alternate Business Names
Life Fone MSS Electronics, Inc.

Additional Locations

  • 16 Yellowstone Ave

    White Plains, NY 10607

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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (914) 948-0282(Phone)
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Complaint Detail(s)

3/11/2015 Problems with Product/Service
7/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I found Lifefone on the internet and requested via the internet information on their medical alert. The information was mailed to me and within two weeks, the company has been calling our house every single day with a recording stating that our equipment has already been paid for and they are going to come out to our house and install it. I cannot tell them not to stop calling and harassing my elderly mother and me because it is a recorded message.

Desired Settlement: PLEASE get these awful people to take our number off any and all calling lists they have and leave us alone!!! *** ***** ****** ** ###-###-####.

Business Response:
Dear *** *******:

I am sorry to learn that your mother received harassing, recorded messages regarding a medical alert service.
 As we discussed yesterday, I wish to assure you that those calls and messages were not sent by LifeFone.

From what you have told us, it looks like your mom was the unfortunate victim of a widespread, illegal and fraudulent
telemarketing scam that has been targeting senior citizens in both the U.S. and Canada. It has been reported
in the news across the country in an effort to warn potential victims.  Here is a link to a consumer alert that was posted
by the Better Business Bureau on June **, 2013 about this activity:

We very much appreciate your bringing this situation to our attention.  We are advising both our existing
and prospective customers not to provide personal information to anyone who calls and leaves a suspicious sounding
message, and to report any such occurrence as you did, both to us and to the BBB.

Since speaking to you, I have research the situation further to understand why you mistakenly associated LifeFone with
this activity. I can help clarify what looks to be an unfortunate coincidence .

Our records indicate that you had contacted us on 4/**/13 via our website requesting a LifeFone brochure,
which we mailed to you via USPS on 4/**/13

Subsequent to sending the brochure, we did reach out to you twice via phone to follow up with you and see if we could
answer any questions you might have about our service .
 
On 5/**/13, you indicated to us that you did not wish to receive any further contact (likely because your mom was
simultaneously and coincidentally receiving the fraudulent recorded messages from another source).  Your request
was noted in our records, and did not have contact with you again until yesterday, when I spoke to you in response to
your complaint as per above against LifeFone filed with the Better Business Bureau and directly with us.

LifeFone has been in business since 1976 and has earned an A+ reputation with the Better Business Bureau because we
hold ourselves to the highest standards of ethical conduct - the standards that both the BBB and our customers and prospects
expect and deserve. I hope this information clarifies the situation, and that LifeFone has conducted itself in a manner that meets
your expectations.

If you have any additional questions, concerns or suggestions, please let me know.
You can reach me at ###-###-####.

 

Sincerely,

 

****** ** ****** ********* ********