BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that LifeFone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LifeFone include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Ronald Maggio, President
Alternate Business NamesLife Fone MSS Electronics, Inc.
16 Yellowstone Ave
White Plains, NY 10607 Directions
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Additional Phone Numbers
- (914) 948-0282(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 4/**/2014 I ordered a Medical Alert for my mom and paid for a full year up front.On 11/**/2014 upon checking the account I noticed a balance fee of $299.40 under the heading "Still Processing" and this did not make me very happy at all.I sent their billing an email inquiring of such and on 11/**/2014 I got a response from ******* ****** stating she would look into it and then "conveniently" told me next years annual fee of $320.36, with there was still a good amount of time remaining on the existing purchase, which I found to be very premature and a great turnoff.I spoke with my mom and she strongly asked me to cancel and return the unit as she no longer needed it as her hip thankfully healed all up.I sent ******* ****** an email stating moms decision and on 11/**/2014 I received a response back first strongly conveying that it was not an increase in price just included sales tax and then instead of rightfully telling me that I could return the unit early and get a pro-rated refund, which it clearly states on their site under FAQ's, she instead tells me to make sure I return the unit before 04/**/2015 to avoid further charges, which is just very wrong and deceitful business practice.I responded saying, I will speak with mom again for her final decision and on 11/**/2015 after speaking with my mom, I sent *** ****** an email stating mom would like to cancel now and return the unit, which *** ****** ironically claims she never received.When I received no response back I called LifeFone directly and explained the situation to one of their reps and I was specifically told that I should just keep the unit until the end of the agreed term as I would not be getting any monies back for an early return.This is a very Shameful, Deceitful and Outright LIE and Disgraceful business practice, especially in their field of so-called helping service to the needy, and I am now reaching out to you through your very gracious site and channel to make the rest of the nave consumers aware of such.
Desired Settlement: I want a pro-rated refund from my initial contact date on inquiring on an early return.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I found Lifefone on the internet and requested via the internet information on their medical alert. The information was mailed to me and within two weeks, the company has been calling our house every single day with a recording stating that our equipment has already been paid for and they are going to come out to our house and install it. I cannot tell them not to stop calling and harassing my elderly mother and me because it is a recorded message.
Desired Settlement: PLEASE get these awful people to take our number off any and all calling lists they have and leave us alone!!! *** ***** ****** ** ###-###-####.