BBB Accredited Business since
A and D Dynamic Designs Inc.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that A and D Dynamic Designs Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A and D Dynamic Designs Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
MASON CONTRACTORS LANDSCAPE CONTRACTORS
387 Locust Dr
Rocky Point, NY 11778 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (516) 242-8119(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A and D was retained by my husband and I pursuant to the recommendation of a neighbor in August of 2014. At that time, they installed a stone walkway as well as work on the front porch. Within a couple of months, there were cracks in the stone on the front porch as well as the walkway. Additionally, they inadvertently damaged lighting on the front walkway, which they did fix. I contacted both ******* and ******* ******* on many occasions to resolve the crack in the walkway and the porch. Our last conversation was several months ago, at which time their initial response was, "can't you just live with the crack?" after paying over $7000 in full, my answer is "No!" Mr. L****** promised that he would come soon and remedy the situation. I was delighted to see his truck on the side of our property, only to realize that he was doing work on the house of our neighbor. He never showed up and I am tired of chasing them. I do not trust their craftsmanship, nor do I think that they stand behind their work. I also had informed them prior that I would be looking to to do a patio in my back yard down the road. Well, that time has come and I have retained someone else to do the work.
Desired Settlement: After spending over a year of chasing down this business and getting the smug replies and blatant lies and promises to make good, I do not trust this business to do any further work at my residence. I have gotten an estimate for $950 from High RIdge Construction to do the appropriate repairs on the work that A and D did poorly. I am seeking this amount to pay someone who is capable of doing a proper job to do it.
Business Response: Tell us why here... This is ******* ******* and yes we did work for the clients in the complaint. Upon my first arrival at the job location we went over the scope of the project with the clients. They wanted to veneer an existing stoop that was composed of concrete. The walkway to the existing stoop was also concrete and was settled and cracked. I noticed structural damage to the stoop and explained to the client that we could veneer the stoop but would give no warranty because we had not installed the base and there were visible cracks. Then we gave a ballpark verbal quote as to how much it would be to replace the base of the porch which at that time the client said was not needed, and that the base was sound in structure in there opinion. After I received the call back about the crack in the stone and the mortar joint, on the stoop, I immediately went back to the residence and took a look. The crack on the porch I explained to them was going to keep happening because there is movement in the base. At this time they said I never had said anything about the base not being in good condition and I must remedy the situation. They also mentioned the lighting which we did fix immediately and were not told about the location of the lines prior to construction, which is our standard procedure to fix any lines interrupted during excavation. The total project was in the amount of $7,350.00 which was not paid in full and there is still a delinquent amount of $260.00. I would like to illustrate that at no time were me or my brother rude to the client we were stern in our defense about the base of the stoop considering that we did verbally tell them about the cracks. The walkway cracked as well but this was due to expansion which we would grind out and re-mortar. The reason for not getting back to the client is my brother and I recently went out separate ways and things have been hectic for me in running the company by myself. This is no excuse for the tardy response. In seeing the bbb complaint I immediately contacted the client via email but have not received a response. I would like to rectify the issue as soon as possible.
Better Business Bureau: