This business is not BBB accredited.

USADATA, Inc.

Phone: (212) 679-1411 Fax: (212) 679-8507 View Additional Phone Numbers 477 Madison Avenue  Ste 1220, New York, NY 10022 http://www.usadata.com


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Description

This firm provides marketing services and sales leads.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for USADATA, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on USADATA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 15, 2003 Business started: 01/01/1995 in NY Business incorporated 01/01/1995 in
Type of Entity

Corporation

Business Management
Mr. Eric Murphy, President & CEO
Contact Information
Customer Contact: Ms. Cheryl Mueller, Director of Operations
Principal: Mr. Eric Murphy, President & CEO
Business Category

MARKETING PROGRAMS & SERVICES


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    477 Madison Avenue
    Ste 1220

    New York, NY 10022

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/3/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: PAID FOR LIST CALL 3 TIMES WILL NOT CALL BACK

Desired Settlement: REFUND

Business Response: ****
 
This is a follow up to the voicemail I left you today.
 
I am in receipt of your letter dated April **, 2013 regarding the complaint listed above. Please note that we did not receive a prior letter from you which you state you sent 14 days earlier.
 
In response to the claim we have refunded the customer Bernard Thomas as he requested in full today.  We have no record of the customer contacting us for a refund.
 
Please also note our business address has changed to: *** ******* ******* **** **** *** ***** ** *****. I have just updated it on your website.
If you have any questions or require further information please don't hesitate to contact me. Best regards,