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Publishers Clearing House

Phone: (516) 883-5432 Fax: (516) 883-5769 View Additional Phone Numbers 382 Channel Drive, Port Washington, NY 11050 http://www.pch.com

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Description

Publishers Clearing House operates from its corporate headquarters on Long Island, New York. This firm markets household merchandise and discount magazine subscriptions offers by mail and via its web site. Promotions and billings are handled by PCH, while magazines are mailed directly by the publisher.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Publishers Clearing House include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 454 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

454 complaints closed with BBB in last 3 years | 110 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 109
Billing/Collection Issues 85
Delivery Issues 51
Guarantee/Warranty Issues 0
Problems with Product/Service 209
Total Closed Complaints 454

Additional Information

top
BBB file opened: December 01, 1962 Business started: 01/01/1953 in NY Business incorporated: 01/15/1954 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andrew Goldberg, President & CEO
Contact Information
Principal: Mr. Andrew Goldberg, President & CEO
Customer Contact: Mr. Christopher L. Irving Esq., Assistant Vice President, Consumer & Legal Affairs
Business Category

MARKETING PROGRAMS & SERVICES HOUSEWARES - RETAIL MAGAZINES-DEALERS

Alternate Business Names
PCH
Industry Tips
Sweepstakes - FTC Rule, Section 308.3

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    382 Channel Drive

    Port Washington, NY 11050

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 645-9242(Phone)
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Complaint Detail(s)

8/1/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/22/2014 Problems with Product/Service | Complaint Details Unavailable
7/17/2014 Delivery Issues | Complaint Details Unavailable
7/11/2014 Billing/Collection Issues | Complaint Details Unavailable
7/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/9/2014 Problems with Product/Service | Complaint Details Unavailable
7/9/2014 Billing/Collection Issues | Complaint Details Unavailable
7/9/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/3/2014 Billing/Collection Issues | Complaint Details Unavailable
7/1/2014 Billing/Collection Issues | Complaint Details Unavailable
7/1/2014 Problems with Product/Service | Complaint Details Unavailable
7/1/2014 Problems with Product/Service | Complaint Details Unavailable
6/27/2014 Problems with Product/Service | Complaint Details Unavailable
6/27/2014 Billing/Collection Issues | Complaint Details Unavailable
6/26/2014 Billing/Collection Issues | Complaint Details Unavailable
6/20/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/5/2014 Billing/Collection Issues | Complaint Details Unavailable
6/4/2014 Delivery Issues | Complaint Details Unavailable
6/4/2014 Billing/Collection Issues | Complaint Details Unavailable
6/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/28/2014 Problems with Product/Service | Complaint Details Unavailable
5/28/2014 Problems with Product/Service | Complaint Details Unavailable
5/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/22/2014 Problems with Product/Service | Complaint Details Unavailable
5/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/21/2014 Billing/Collection Issues | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/21/2014 Billing/Collection Issues | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/15/2014 Billing/Collection Issues | Complaint Details Unavailable
4/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/7/2014 Problems with Product/Service | Complaint Details Unavailable
4/2/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/24/2014 Billing/Collection Issues | Complaint Details Unavailable
3/20/2014 Problems with Product/Service | Complaint Details Unavailable
3/18/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/8/2014 Problems with Product/Service | Complaint Details Unavailable
3/7/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Delivery Issues | Complaint Details Unavailable
2/26/2014 Problems with Product/Service | Complaint Details Unavailable
2/14/2014 Delivery Issues | Complaint Details Unavailable
2/5/2014 Problems with Product/Service | Complaint Details Unavailable
2/5/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Problems with Product/Service | Complaint Details Unavailable
1/29/2014 Delivery Issues | Complaint Details Unavailable
1/22/2014 Billing/Collection Issues | Complaint Details Unavailable
1/20/2014 Problems with Product/Service | Complaint Details Unavailable
1/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Pet Scratching Post on Order No. ************ and it had to be put together. It had not been put together more than five minutes when my cat pushed on it and it broke completely off at the fiberboard base. I have written several emails to their customer service and no one will respond. I also included a written note when I mailed a check to pay for some other items I ordered. I requested either a credit to my account for $27.95 or a label for prepaid postage to return the item. My request has been completely ignored. Product_Or_Service: Pet Scratching Post Order_Number: **** **** **** Account_Number: Account No. ********

Desired Settlement: DesiredSettlementID: Refund I want my bill credited for $27.95 or I want them to send me postage to return the item.

Business Response: Dear Ms. ******:

Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.


Very  truly yours,

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.


Resolved. Thank you.


Sincerely,
******* ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/17/2014 Problems with Product/Service | Complaint Details Unavailable
1/3/2014 Problems with Product/Service | Complaint Details Unavailable
1/3/2014 Delivery Issues | Complaint Details Unavailable
1/2/2014 Problems with Product/Service | Complaint Details Unavailable
12/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I been disputing with PCH regarding the validity of their changes and the balance of my account. I was told I owe $800.00 starting from 2012 to present. I sent copies of my money orders showing they received $788.25. When I spoke to the recent person the balance was $1,288.00 and they received $1,135.00 from me. But before this I returned eleven items over $400.00 waiting for them to adjust my account and send me a refund. They did for $5.76. What is wrong is that even from their calculation there is a difference o $153.00 not $5.76. And with my returns it still not $5.76. I have gone through many representatives claiming to help me with this matter. From credit manager to customer service manager, even the last person I spoke to on Nov. **, 2013 did not know ***** *******, Manager- Customer Service. And before her it was a ***** *********, Credit Manager. I requested an itemized price for those eleven returns and why I was refunded $5.76. ***** ******* did not sent statement showing how she came up with her refund. I even sent original invoices with my returns stating I wanted them return to me. My invoices had a different price on those items then what she stated those item cost. She did not return my original invoices. I wanted to see if ***** ******* was a honest person in her dealing with me. She was not. Her itemized list was much higher on the list she sent me, even those eleven items. So using her list I should have gotten back more than $5.76. And using my original invoices I should have gotten back more than $5.76. I don't know how they keep record of recorded conversation when you talk on the phone to a representative. Because each time I called what I spoke about previous was never recorded. I had to repeat my story over and over again. There was no notes on my conversation with PCH representatives. If they were, they acted like they did not know what I was talking about. The representative I spoke to on November **, 2013 said she would try to find ***** ******* to get my original invoices back. And try to get an itemized list with prices of the eleven items I returned. And why the refund of $5.76.

Desired Settlement: A refund check more than $5.76 with the itemized price for each item returned. Stating the different for the higher prices than the original price for the items.

Business Response:
Dear *** ******:

Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.



Very truly yours,
 
*********** ** ******, ***.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[our Answer Here]

I never received any letter from PCH stating what they wrote you.  ***** ******* letter on 10/**/2013 says "This balance does not include any items currently on backorder or any order purchased through the Auto Ship Program". 

 

And her letter dated 10/**/2013 says "We're sorry to learn you are not satisfied with some of the products. Please return the items to the following address:

Once your return is received, your account will be credited accordingly.  All credits will first be applied to any open balance you many have with us.   Where is all that other information and the itemized list showing the returns and the price for each one.

 

So I don't agree with their response.  Just another lie in how they do business.

 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ********




 

Business Response:

We were sorry to learn that the consumer did not receive our November **, 2013 response.  We have attached both doucuments once again and have also sent a copy of our November **, 2013 response to the consumer via the US Postal Service.  Thank you

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/4/2013 Advertising/Sales Issues | Complaint Details Unavailable
12/3/2013 Problems with Product/Service | Complaint Details Unavailable
12/3/2013 Problems with Product/Service | Complaint Details Unavailable
11/27/2013 Delivery Issues | Complaint Details Unavailable
11/27/2013 Problems with Product/Service | Complaint Details Unavailable
11/20/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/15/2013 Problems with Product/Service | Complaint Details Unavailable
11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have NEVER ordered anything online from Publishers Clearing House. It clearly states NO PURCHASE NECESSARY to enter. I was surprised to find a package had been mailed to me with an invoice enclosed. I have never once purchased anything from this company. I never checked a box that I wanted an item. Product_Or_Service: don't know because I am not opening it

Desired Settlement: DesiredSettlementID: Other (requires explanation) I am sending this package back unopened. I do however think they need to be investigated for this unconventional way of doing business.

Business Response: Dear *** ******:

Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.



Very truly yours,
 
*********** ** ******* ****
Asst. Vice President, Consumer Affairs

Consumer Response:

Better Business Bureau:

I appreciate you sending Publishers Clearing House a letter regarding my complaint. Although they say I ordered cooler bags, I know for a fact that I did not order anything, nor did I click on anything, nor did I hit accept when placing an order. I also know this will go no further in having them acknowledge this fact.

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/4/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/30/2013 Delivery Issues | Complaint Details Unavailable
10/29/2013 Problems with Product/Service | Complaint Details Unavailable
10/26/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/25/2013 Delivery Issues | Complaint Details Unavailable
10/24/2013 Problems with Product/Service | Complaint Details Unavailable
10/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/21/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/18/2013 Billing/Collection Issues | Complaint Details Unavailable
10/11/2013 Delivery Issues | Complaint Details Unavailable
10/9/2013 Billing/Collection Issues | Complaint Details Unavailable
10/7/2013 Billing/Collection Issues | Complaint Details Unavailable
10/7/2013 Problems with Product/Service | Complaint Details Unavailable
10/2/2013 Delivery Issues | Complaint Details Unavailable
10/2/2013 Problems with Product/Service | Complaint Details Unavailable
10/1/2013 Problems with Product/Service | Complaint Details Unavailable
10/1/2013 Problems with Product/Service | Complaint Details Unavailable
9/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to enter the Publishers Clearing House contest. They continue sending me emails for me to confirm my entry. According to them, there is no need to make a purchase in order to be eligible. However, they make it impossible to enter without making a purchase. I have tried to let them know that, but they do not respond. Is this practice legal?

Desired Settlement: I want to be able to enter without making a purchase. I want to know that this is a legitimate contest. I want to know if this is a scam.

Business Response: Dear *** ******:

Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,




Dear **** *****:

Our thanks to ******* ****** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.

We were concerned to read your thoughts regarding our online sweepstakes entry process.  Please be assured that the entry process is always FREE.  The product offers found on our website are promotions we believe are of interest to consumers.  However, there is never an obligation or requirement to purchase in order to enter.

All promotional mailings from Publishers Clearing House, including the one you received, carry a prominent “Sweepstakes Facts” insert that among other information states the prize value and odds of winning all giveaways featured in the mailing. The insert contains the following information: 

You Have Not Yet Won. All Entries Have The Same Chance of Winning. The winner has not been identified. We don’t know who the winner is. If you enter our Sweepstakes, your entry will have the same chance to win as every other entry.  Enter For Free. You don’t have to buy anything to enter. Just mail the entry form included in this mailing or follow the instructions in the Official Rules.

Enter As Often As You Like. You don’t have to wait for us to mail you an entry form. You may submit additional entries simply by writing to us at: Publishers Clearing House, *** ******* ******* **** *********** ** ****** Each time you write to us you will be entered once in each ongoing Sweepstakes. Each entry request must be mailed separately.  Buying Won’t Help You Win. Your chances of winning without a purchase are the same as the chances of someone who buys something. It would not be lawful to give any advantage to buyers in a
Sweepstakes.

Publishers Clearing House prides itself on running a fair and honest sweepstakes for over 40 years in which we have awarded in excess of $242 million in prizes across the United States and Canada. We are registered with the Secretary of State in New York and Florida. Many of our winners are just like you.  In fact, 57 out of our 67 winners of  $1 million or more have done so as a result of a non-order entry.  We really mean it when we say that there is no purchase necessary.  While our sweepstakes are designed to create interest in our magazine and merchandise offers, it clearly states in all of our mailings that there is no purchase necessary to enter or win any of our sweepstakes.

Our online technical staff closely monitors all activity on our website and works hard to immediately correct any difficulty or problem that may be identified. We feel confident that your next visit to pch.com will prove to be a better experience. However, should you require assistance with an online entry, please feel free to contact our Online Support Team at ###-###-####.

Thank you for this opportunity to respond.  As always, should you have any additional questions please feel free to contact us at ###-###-####.  This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.          

 

Very truly yours,




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I had reported what I believe is a scam perpetrated by Publishers Clearing House.  I received a letter from ******* ******, Manager, Consumer Affairs Acknowledging communication from ******* ****** of the Long Island Better Business Bureau.  The letter assures me that purchase is not necessary.  I continue receiving emails telling me how urgent it is to reply.  In order to enter, it is impossible to do so without making a purchase.  

 
Please understand that I am realistic enough to realize it is a far stretch for me to win.  However, my entry should not be contingent upon my making a purchase.  I would be happy to forward to you one of the emails which shows the impossibility for me to enter without making a purchase.
 Sincerely,

**** *****




 

Business Response: Dear *** ******:

Thank you for contacting us once again on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

                                                      



Dear **** *****:

Our thanks to ******* ****** from the Long Island Better Business Bureau for contacting us once again on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.

We share the concerns which you expressed in your contact dated September **, 2013 regarding entering our sweepstakes online without placing an order. As stated on the PCH entry page “NO PURCHASE OR FEE NECESSARY TO ENTER – A PURCHASE WON’T IMPROVE AN INDIVIDUAL’S CHANCE OF WINNING”. While the entry page promotes magazine and merchandise offers we felt may be of interest to you, please be assured that selecting an order was not required to submit your entry.  To submit an entry without an order, simply scroll to the bottom of the page and press the “Continue” button.

In addition, you may enter our sweepstakes at any time by telephone. To enter by telephone, please call us toll-free at ###-###-####. Simply follow the easy step-by-step prompts. You will be asked to enter your 11-digit Customer Identification number to enter the sweepstakes. Your Customer ID can be found on your order acknowledgements and invoices from PCH. For your convenience, your Customer ID number is ***********.

Finally, you may also enter our sweepstakes by mail any time by simply writing to us at the following address:

Publishers Clearing House

All entry methods have an equal chance of winning, and again, no purchase is necessary to enter or win our sweepstakes. If you have any further difficulties in entering, please let us know at once.

Thank you for this opportunity to respond.  As always, should you have any additional questions please feel free to contact us at ###-###-####.  This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.          

Very truly yours,

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am being billed for goods not ordered

Desired Settlement: I ordered nothing. Leave me alone

Business Response: Dear ** *******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 
                                                                                    Very truly yours,
                                                                                   
                                                                                    ************ * ********* ***.
                                                                                    Asst. Vice President, Consumer Affairs



Dear ** ****:
 
Our thanks to ******** ******* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
Please be assured that Publishers Clearing House does not send unordered merchandise to consumers.  Our systems are such that we can only process orders placed by direct consumer request.  Our records indicate your order for ***** ******** (order number **********************), was processed on February *, 2013, along with your sweepstakes entry online.  We are sorry to learn that you do not recall placing or authorizing this order.  Prior to clicking the submit button for your entry, please ensure you review the shopping cart and remove any unwanted items. If items are left in the shopping cart when your entry is “submitted”, the order will be processed and we may be unable to stop the shipment before it is sent.
 
In the interest of customer satisfaction, please be advised that we have removed all charges for this order.  Please disregard any requests for payment on this order.  We apologize for any concern this may have caused.
 
If we may be of any further assistance, please call us toll free at ###-###-####.  This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.
 
 
                                                                                    Very truly yours,
                                                                                   
                                                                                    ***** *****
                                                                                    Manager, Customer Service
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/26/2013 Delivery Issues | Complaint Details Unavailable
9/24/2013 Billing/Collection Issues | Complaint Details Unavailable
9/19/2013 Billing/Collection Issues | Complaint Details Unavailable
9/11/2013 Problems with Product/Service | Complaint Details Unavailable
9/3/2013 Problems with Product/Service | Complaint Details Unavailable
9/3/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/30/2013 Billing/Collection Issues | Complaint Details Unavailable
8/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have received a phone call from this place saying that I owe them money for something I had bought from them. I have never bought anything from them and do not know how they got my info. They said they sent the items to me and I never got any said items. Today I got an item in the mail along with a bill for over $27. I did not order this item. They were called on the phone and was told that I did not order this and they said that they had the paperwork in front of them that I filled out and sent in. I have not done this at all and I wont this to stop. I had already talked to them once and told them to take me off the mailing list and then this happens today. Was told I had to send item back. Im not paying to send something back to them that I did not order. If they want it back they can send me something to mail it back in that I don't have to pay. I want this to stop and I want to stop getting things and phone calls from them. I don't know how they got info to do this but I am tired of it.

Desired Settlement: DesiredSettlementID: Not applicable I just want them to stop sending me bills and items that I did not order and remove me from the mailing list.

Business Response: Dear Ms. *********:
 
Our thanks to ******* ****** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were sorry to learn of your experience with receipt of an unordered product – the Pocket Hose (our Order #**************).  Please be assured that per your previous contact of August **th, 2013 to our Customer Service Office, all charges for this item were removed at that time.  Please keep the Pocket Hose with our compliments.
 
Additionally, we removed your name and address as provided and listed above from our mailing list.  Our mailings are prepared in advance; therefore, it is possible that you could receive an additional mailing or two during the next four weeks.  Please discard them as you deem appropriate. 
 
To ensure that no future orders are fulfilled in your name, we have placed a “block” on your account.  This will prevent the fulfillment of any additional merchandise.
 
We apologize for any concern this matter may have caused.  As always, should you have any additional questions or concerns please feel free to contact us at ###-###-####.  This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.        
 
Very truly yours,
                                                                                                
                                                            
                                                                                 ******* ******
                                                                            ******** ******** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have purchased many items from the Publisher's Clearing House. I order the items via an on line link. Upon arrival of the item purchased, I send them a check for payment in full. For everythng I have bought, I have received a second bill requesting another either partial or full payment, although it has already been paid in full. I received a request today for an item I paid for in May of this year!The address for the payment to be made is:Publisher's Clearing House**** *** *********** ** ********** ******************* ******* ***** ******** ************* **** **** **** *************** **********

Desired Settlement: DesiredSettlementID: No settlement requested - for Please research to make sure that others are not being scammed. Is the Publisher's Clearing House doing this or is someone scamming us?

Business Response: Dear *** *******:
 
Our thanks to ********** ******** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were sorry to learn of the difficulties you experienced with recent payments towards your Publishers Clearing House balance.  As of today’s date, the balance due on your account is $142.70.  Please note that due to our automated check processing, if you would like a payment to be applied to a specific order, we recommend sending in one check along with the remittance piece from your Invoice or Billing statement for that order.
 Any check received to cover payment for multiple orders will be applied at the account level starting with the oldest outstanding order. This includes any payments received with a Customer ID number noted on the check.
 If you are making payment using an online banking service, it is important that your Customer ID and/or Order number is updated to match the number on your Invoice or Billing statement prior to submitting payment. If it is not updated, your payment may not be processed accurately.
To view your account or make an online payment using a credit or debit card, please visit us at ***********************************.
 As always, should you have any additional questions with regard to your recent payments, please feel free to contact us at ###-###-####.  One of our representatives will be happy to review your account and provide you with specific information as to the application of each payment. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.    
 
Very truly yours,
                                                                                                
********** ********
Manager, Consumer Affairs
 

Business Response: Dear *** ********:
 
Our thanks to ******** ******** from the Long Island Better Business Bureau for contacting us once again on your behalf and for bringing this matter to our attention.  Please find the detailed payment information as requested below:
Upon receiving your correspondence dated August *, 2013, we immediately reviewed our records. Please find below a summary of payments mentioned in your latest correspondence.
 
·         Your payment of $17.95 was applied on July *, 2013, towards the following orders on your account:
 
o   $12.90 towards your order of Crochet World (Order number *****************)
o   $5.05 towards your order of Zipper Fixer Pulls (Order number *********************)
 
·         Your payment of $59.83 was applied on June **, 2013, towards the following orders on your account:
 
o   $12.90 towards your order of Zipper Fixer Pulls (Order number *************************)
o   $19.98 towards your order of Food Network, Diabetic Cooking, Taste of Home (Order number ****************************)
o   $26.95 towards your order of Creative Writing (Order number **********************************)
 
·         Your payment of $77.86 was applied on June **, 2013, towards the following order on your account:
 
o   $31.91 towards your order of Climbing Angel Face Rose (Order number *******************************)
o   $27.95 towards your order of 8 in 1 Multi Tool (Order number ********************************)
o   $18.00 towards your order of Food Network, Diabetic Cooking, Taste of Home (Order number *********************************)
 
·         Your payment of $13.97 was applied on June *, 2013, towards your order of Pocket Hose, 7Pc Kitchen Set, Veggie Holders (Order number *********************)
 
·         Your payment of $44.90 was applied on May **, 2013, towards the following orders on your account:
 
o   $32.93 towards your order of Pocket Hose, 7Pc Kitchen Set, Veggie Holders (Order number ******************************)
o   $11.97 towards your order of Wipe New, Campbell’s & Crockpot, Stock Pot (Order number ***************************************)
 
·         Your payment of $31.91 was applied on May **, 2013, towards your order of Wipe New, Campbell’s & Crockpot, Stock Pot (Order number **********************)
 
·         Your payment of $27.95 was applied on May *, 2013, towards the following orders on your account:
 
o   $3.95 towards your order of Wipe New, Campbell’s & Crockpot, Stock Pot (Order number *********************************)
o   $24.00 towards your order of Real Simple (Order number **************************)
 
·         Your payment of $64.93 was applied on April **, 2013, towards the following orders on your account:
 
o   $48.03 towards your order of Wipe New, Campbell’s & Crockpot, Stock Pot (Order number *************************)
o   $16.90 towards your order of Diabetic Socks (Order number *****************************)
 
·         Your payment of $22.95 was applied on April **, 2013, towards the following orders on your account:
 
o   $6.05 towards your order of Diabetic Socks (Order number **************************)
o   $16.90 towards your order of Dog Toys (Order number **********************)
 
·         Your payment of $24.00 was applied on April **, 2013, towards the following orders on your account:
 
o   $17.95 towards your order of Potty Training Door (Order number **************************)
o   $6.05 towards your order of Dog Toys (Order number ************************)
 
·         Your payment of $45.91 was applied on March **, 2013, towards your order of Antique Style Lantern, Pocket Hose (Order number ********************************)
 
 
The current balance on your Publishers Clearing House account is $82.83 for the following orders:
 
·         $5.01 remaining balance for your order of Giant Red Hydrangea, Harmonica Playing Book, Leakender (Order number ****************************************)
·         $17.95 remaining balance for your order of Paw Prints Floor Mats (Order number *********************************)
·         $59.87 remaining balance for your order of Stainless Steel Funnel, USA Magnetic Puzzle Map, Dictionary & Encyclopedia (Order number ****************************************)
 
As always, should you have any additional questions with regard to your recent payments, please feel free to contact us at ###-###-####.  One of our representatives will be happy to review your account and provide you with specific information as to the application of each payment. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.    
 
Very truly yours,
********* *******
Manager, Consumer Affairs

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

As indicated in my last letter to Publisher's Clearing House, I do not owe them once cent.  Every time I send them a letter they come back with a different amount owed.

I am attaching my last letter to them explaining to them that I do not owe them one cent.  I have detailed out every single payment to them and every single item purchased.

Thank you.

*** ** ********

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*** * ********




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/28/2013 Problems with Product/Service | Complaint Details Unavailable
8/20/2013 Problems with Product/Service | Complaint Details Unavailable
8/19/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2013 Problems with Product/Service | Complaint Details Unavailable
8/8/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/7/2013 Problems with Product/Service | Complaint Details Unavailable
8/5/2013 Problems with Product/Service | Complaint Details Unavailable
7/31/2013 Billing/Collection Issues | Complaint Details Unavailable
7/26/2013 Delivery Issues | Complaint Details Unavailable
7/25/2013 Billing/Collection Issues | Complaint Details Unavailable
7/24/2013 Problems with Product/Service | Complaint Details Unavailable
7/24/2013 Billing/Collection Issues | Complaint Details Unavailable
7/22/2013 Problems with Product/Service | Complaint Details Unavailable
7/16/2013 Problems with Product/Service | Complaint Details Unavailable
7/16/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company double bills and does not give you credit for what you have paid. I have contacted them but with no luck.They do not try in any way to resolve. On top of adding late fee's

Desired Settlement: I will never order from them again. I can see why they are not a BBB customer. I do not want them to contact me any more because they are a scheming company with threats and will not credit your account as they should. I have checks showing what I have paid. then they add late fee's. I AM DONE

Business Response:  
Dear **** **************:
 
Our thanks to ******** ********* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance
 
In checking our records we find the following payments were applied towards your Publishers Clearing House account.
 

*************************************
*************************************************
*****************************************
********************************************
 
Our records indicate a total remaining balance of $225.64 on your Publishers Clearing House account for the following orders:
 

****************************
***************************************************
**********************************************************************
***********************************************************
************************************************************
******************************************************************
*******************************************************
 
Please review your cancelled check copies to determine if your payments were sent to and negotiated by Publishers Clearing House.  If so, please fax a copy of your cancelled checks (front and back), copy of your money order receipts or bank statement with this letter to our toll free fax line ###-###-####. 
 
If faxing is not an option, please mail the requested information with this letter to the above address.
 
If you have not received a cancelled check or it was not cashed, please find enclosed a postage-paid return envelope which may be used to return your $225.64 payment.  Immediately upon receipt of same, we will apply your payment to your Publishers Clearing House account and mark it "closed".
 
We understand your concern regarding the Late Fee detailed on your bill.  As detailed in the promotional mailing from which you placed your order, this additional charge is added when a payment is not received in a timely manner.
 
For future reference, you may view your account information online at anytime. Visit us at ************************* to view your order status, your account balance, check on delivery of most merchandise purchases, and pay by check, credit or debit card.  To make a payment or obtain balance information by phone, please call us at the number below and follow the prompts on our automated phone service.  Please have your Account number or Order number handy.
 
Your name, as provided to us, has been removed from our mailing list and will not be selected for future mailings.  Our mailings are prepared in advance so several more may arrive within the next 4-8 weeks.  Please dispose of them as you wish.  If you receive any mailings with other variations of your name and/or address, please contact us immediately so we can remove them as well.
 
If we may be of any further assistance, please call us toll free at ###-###-####.  This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.
 
                                                                                    Very truly yours,
                                                                                   
                                                                                    ***** ******
                                                                                    Manager, Customer Service

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/13/2013 Problems with Product/Service | Complaint Details Unavailable
7/9/2013 Delivery Issues | Complaint Details Unavailable
7/1/2013 Billing/Collection Issues | Complaint Details Unavailable
6/28/2013 Advertising/Sales Issues | Complaint Details Unavailable
6/26/2013 Problems with Product/Service | Complaint Details Unavailable
6/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up with PCH and immediately started getting unsolicited emails from MANY sources. Called company and they said they do not "SELL" their list, however they must be giving it out and get a kick back and are responsible for the unwanted and annoying emails and I am concerned that will lead to a virus or theft of my personal information.Company sent a bulk mail post card that said the problem was fixed when they in actuality did nothing about the problem because emails are coming daily

Desired Settlement: have the BBB contact and assure they stop giving out all email addresses for all customers

Business Response:
 Dear ** ****:
 
Our thanks to ********** ********* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance.
 
We were concerned to read of your experience. We work hard internally and with the independent email certification associations who review our practices to insure that consumers who visit our site receive only what they want to. A customer who chooses to receive email from PCH will receive only offers from our sites – not from third parties.  If a consumer does choose to visit a site that is promoted within our pages, such sites are required to include their own privacy policies and post clear messaging allowing consumers to subscribe or unsubscribe.
 
In response to your request your email address has been removed from the PCH promotional email list along with that of our selected partners. However, in addition to your "opt-in" to PCH related promotions of May, 2013, it appears that you may have opted into promotions from outside Publishers Clearing House. We are continuing our efforts on your behalf by requesting removal of your email address from the lists of these outside sites. You can facilitate such removals on your own by following the unsubscribe links that will should appear in any third party email.
 
You may also feel free to forward any such continuing emails to our attention so we can attempt to contact the third parties on your behalf.
 
If we may be of any further assistance, please call us toll free at ###-###-####.  This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.
 
                                                                                    Very truly yours,
                                                                                   
                                                                                    ***** *****
                                                                                    Manager, Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

unfortunately the "cat is out of the bag" electronically . PCH should NEVER furnish anybody's email address. Hopefully my action will help others from this problem, but it is too late for my benefit. PCH will never hear from me or anyone else I come in contact with if this is how they "protect" my privacy. Thanks very much to BBB for your help

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

* **** 




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/21/2013 Billing/Collection Issues | Complaint Details Unavailable
6/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased some items from this company. They have a payment plan. They insist each order be paid separately with the order # listed on the check or transfer from my bank. I have 4 orders. For the last 2 months, they have applied ALL of the payments to a single order. They then proceed to charge me a late fee on the other orders. I called last month and they straightened it out. But they did it again this month. This is illegal. They need to be stopped. Just think of the number of customers they must have and the money they make on late fees if they are doing this to ALL of their unsuspecting customers.

Desired Settlement: Payments adjusted. Late fee returned.

Business Response: Dear ** *********:
 
Our thanks to ******* ******* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were sorry to learn of the difficulties you have experienced with your payments towards your Publishers Clearing House account; as this is certainly not reflective of our normal level of service. 
 
Please note, that our 4-Part Payment plan (as referenced in your contact) allows you the opportunity to pay your order in 4 consecutive monthly installments - starting with the minimum amount due on your first invoice.  As detailed in our terms (a copy of which is enclosed for your review), the 4 Part Payment plan option is available to our customers as long as the minimum amount due is received by the 'payment due dates' reflected on each invoice.  If the minimum payment amount is not received by the specified due date, the 4 Part Payment plan option will lapse and the full remaining payment will be billed.  
 
Our payments are processed using an automated scanning system. If your monthly installment was not included with the corresponding invoice, any payments received will first be applied to any open balance you may have with us; payments will be applied to oldest orders first and if there is no balance due on your account a refund will be issued. However, if your order number(s) are written on your check or money order and the corresponding invoice is included with your monthly installment, our processing centers has the ability to properly credit your payment to the appropriate order number. 
 
Rest assured the $4.50 “Late Fee” has been removed from your order for the 4 In 1 Pen Tool Set (order number *******************). 
 
The current balance on your account is $28.85 for the following orders:
 

$1.93  for the Hobbit Jade Plant (order number ****************)
$13.46 for the 4 In 1 Pen Tool Set (order number *****************)
$13.46 for the Gel Glue (order number *************).
 
We apologize for any concern this may have caused. If we may be of any further assistance, please call us toll free at ###-###-####.  This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.
 
                                                                                    Very truly yours,
                                                                                   
                                                                                    **** ****
                                                                                    Manager, Customer Service
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ******** and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
** **** ********


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/18/2013 Delivery Issues | Complaint Details Unavailable
6/13/2013 Billing/Collection Issues | Complaint Details Unavailable
6/10/2013 Problems with Product/Service | Complaint Details Unavailable
6/10/2013 Problems with Product/Service | Complaint Details Unavailable
6/10/2013 Problems with Product/Service | Complaint Details Unavailable
6/5/2013 Problems with Product/Service | Complaint Details Unavailable
5/30/2013 Problems with Product/Service | Complaint Details Unavailable
5/30/2013 Delivery Issues | Complaint Details Unavailable
5/29/2013 Billing/Collection Issues | Complaint Details Unavailable
5/24/2013 Problems with Product/Service | Complaint Details Unavailable
5/24/2013 Billing/Collection Issues | Complaint Details Unavailable
5/23/2013 Problems with Product/Service | Complaint Details Unavailable
5/22/2013 Billing/Collection Issues | Complaint Details Unavailable
5/21/2013 Problems with Product/Service | Complaint Details Unavailable
5/17/2013 Problems with Product/Service | Complaint Details Unavailable
5/16/2013 Problems with Product/Service | Complaint Details Unavailable
5/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On january *** 2013 i entered pch sweepstakes in hopes of a legitimate chance to win with a reputable well known company who i trusted my private info i was very carefull not to click on any partner ads. However on january **** a page which looked as if it were pch entry form and already had some of my form info supplied to pch in confidence, turned out to be 'The America Drive' and i immediately began recieving SPAM from then on. I cleared out three days worth which was 57 spam emails starting with 2 from 'The America Drive'. There is no question that 'PCH' duped me into this and fraudulently stole my email and gave it to all their partner company's to advertise spam to me. Prior to this date for 8 months i had NO SPAM SO THIS IS CERTAIN. I have contacted 'PCH' and 'The America Drive' several times requesting for them to retract my email address from all they gave it out to, HOWEVER NO RESPONSE HAS EVER BEEN RETURNED and to date i have 767 SPAM emails which will stand for proof. This is un-acceptable because i should have privacy from unwanted spam filling up my box and therefore keep me from spotting legitimate emails that mistakenly got routed to my spam folder. Please make both 'PCH' and 'The America Drive' take the responsibility to undo what they did. It has caused me extreme inconvenience and stress which i do not need and is taking its toll on my health.i simply am poor and wanted a real chance to win, i did not need to be scammed like this.

Desired Settlement: Absolutely retract and remove my email address and personal info from ALL partners they fraudulently gave it to Completely Without My Consent... No one should have my name, address, email, or other personal info.I want this SPAM from the litterally dozens of company's they gave it to for their profit to be PERMANANTELY STOPPED

Business Response: Dear *** *******:
 
Our thanks to ***** ***** from the New York Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were concerned to read your thoughts regarding the spam contacts you have received.  Publishers Clearing House does not engage in the sending of unwanted or unsolicited email and we do not condone any such practice by third parties. We have a zero tolerance policy for any such use.  As you indicate in your email, The American Drive was a third party offer that appeared on our site (similar to an advertisement appearing in a magazine).  We have contacted this third party regarding your complaint and requested that they remove your email address from any and all of their promotional lists.  
 
If we may provide you additional assistance please free to contact us at **************. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.  
 
 
Very truly yours,
                                                                                                
                                                           

Business Response: Dear *** ******:
 
Thank you for contacting us once again on behalf of the above referenced consumer.  Per our previous responses, we have repeatedly requested that *** ******* forward the spam contacts he has referenced to our Assistant Vice President of Consumer Affairs, *********** ******.
 
Unfortunately, *** ****** has not received the requested email contacts and without visibility to same, we are unable to further assist *** ******* at this time.  As such, there is little more that we can do. 
 
Additionally, it appears that *** ******* left our website and went on to at least one other website, if not more.  It would be impossible for us to determine which sites he visited and what information he provided during those site visits.
 
Once again, the questionable email contacts may be sent to: ***************.  Please mark any such contact with the subject line of “BBB Complaint Follow Up”. 
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 
                                                                                    Very truly yours,
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]I made it clear to pch that i was trying to forward these spams to them from my email. However they are not forwardable like other email. Don't act as if i never let ****** know this because i have. And the fact that you resp[ond to the BBB thru files instead of typing it out for everyone to see as i am now, just shows your decietfull nature. Had you done ALL you were able, these would have STOPPED and you would have changed your vpractices of giving out everyones PRIVATE INFORMATION AS PCH DID TO ME ...

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** *******




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/15/2013 Billing/Collection Issues | Complaint Details Unavailable
5/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received mailing from PCH for various items, I ordered a dvd from them at a price that was suppose to be $15.96, or 4 payments in the amount of $3.99. When I received the invoice, it has me paying 4 payments at 5.74 or full amount of 22.95. The item in question is item ******* ********* **** ******* ***. Would like for them to honor what they say.

Desired Settlement: Either to adjust the bill as stated, or pay the shipping cost to me to return the item.

Business Response: Dear ** *******:
 
Our thanks to ********** ****** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We believe our mailings provide easy to read information about all charges that may be associated with an order and regret that this was not your experience. We disclose such charges on our merchandise flyers, on the full stamp sheet containing all of the items one might wish to order and in the large Shipping & Handling information box on our order forms where the specific dollar amount of the charge is set forth. We do not list a specific shipping and handling charge on each individual merchandise stamp; as the final charge is determined by the total dollar amount of all items ordered at one time. 
 
Your contact references the total amount of your order for the America’s Most Haunted Inn DVD (Order number *****************).  The cost of this item is $15.96 plus shipping and handling of $6.99; for a total of $22.95. 
 
As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.           
 
Very truly yours,
                                                                                                
******** *******
Manager, Consumer

Consumer Response: Better Business Bureau:
I am just going to return the item, I am not paying the extra cost they claim I owe, was not the way it was advertised and I will return it and not buy any more items from them. Thanks for you time, *****.
I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:


In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******* 




 

Business Response: Dear ** ******:
 
Our thanks to ********* ******* from the Long Island Better Business Bureau for contacting us once again on your behalf.
 
As stated in our previous contact, we removed the $6.99 shipping and handling fee as a courtesy.  However, if you are still dissatisfied, you may of course return the item – America’s Most Haunted Inn DVD (Order number ***************).  Immediately upon receipt of the return, the full charge for same will be removed.  Please be sure to include your name and address with the returned merchandise to ensure timely processing.
 
As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.           
 
Very truly yours,
                                                                                                
******* *******
Manager, Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/3/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: About 4-5 months ago I received a plastic piece in the mail shaped in a stamp formation except it had nothing in it and there was no way to use it like a stamp because it did not move. I thought it was something the Publishers Clearing House sent as a gift, no bill included. I threw away the plastic piece away AND then the bills started from Publishers Clearing House for $29.29 and continued and continued. Then they sent me to ******* ****** ********. I called ******* ****** ******** and explained to them that I received a plastic piece in the mail. They told me I had to call Publishers Clearing House and gave me a number of ###-###-#### and it turned out to be a energy company. This is a horrible scam and there is no way it was $29.29 and why send it to me unless you think people are just going to pay. Please assist because my credit score is perfect and if they ruined my credit over a .05 cent piece of plastic it will cause much stress.

Desired Settlement: I want them held responsible if my credit score has a blemish and wipe out this $29.29 bill and never send anything OR call me again.

Business Response: Dear *** ******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
Our thanks to ******* ****** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
Based upon the information kindly detailed in your contact, we have thoroughly reviewed our records.  Please be assured that Publishers Clearing House does not send out unordered merchandise to consumers.  Orders are generally placed through direct consumer request, either by telephone, mail, promotional e-mails or through our ******* web site.  Therefore, we were concerned to learn that the order we received for the ID Guard Stamp (Order Number ********************) was not authorized by you.  Please be assured that we have cancelled this order and removed all charges. 
 
Additionally, we have notified ********* ******* ******** to immediately remove your name, address and telephone number from their files.  Please know that we do not report to any outside credit reporting agency.
 
As requested, we have removed your name and address from our mailing list.  Our mailings are prepared in advance; therefore, it is possible that you could receive an additional mailing or two during the next 6 to 8 weeks.  Please discard them as you deem appropriate.
 
We apologize for any concern this matter may have caused. As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.        
 
 
 
Very truly yours,
 
 
 
************** * *********, Esq
Asst. Vice President, Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/3/2013 Billing/Collection Issues | Complaint Details Unavailable
5/3/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/2/2013 Problems with Product/Service | Complaint Details Unavailable
5/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I tried to contact PCH to cancel my subscription and was denied a route to do this. This company is a a rank marketing company with advertising inured to them and I wish to divest myself of them.

Desired Settlement: Take me off your rolls and leave me alone. I wish no further contact from you.

Business Response: Dear *******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 
                                                                                    Very truly yours,
                                                                                    ************* **********, Esq.
                                                                 
 
 
Our thanks to ********* ******* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
As requested, we have removed your name, address and email address from our promotional mailing lists.  Our mailings sent via the USPS are prepared in advance; therefore, you may receive an additional mailing or two during the next 6 to 8 weeks.  Kindly discard them as you deem appropriate.
 
Your email address (*****************) has been “Unsubscribed”.  This process can take up to ten business days to become fully effective. 
 
As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.           
 
Very truly yours,
                                                                                               
                                                           
                                                                                    *********** *******
                                                                                    Manager, Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/1/2013 Problems with Product/Service
4/30/2013 Problems with Product/Service | Complaint Details Unavailable
4/29/2013 Problems with Product/Service | Complaint Details Unavailable
4/27/2013 Problems with Product/Service | Complaint Details Unavailable
4/22/2013 Billing/Collection Issues | Complaint Details Unavailable
4/22/2013 Advertising/Sales Issues | Complaint Details Unavailable
4/22/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: My mother in law rec'd a sweepstakes mailing from Publisher's Clearing house with the words "Risk of IMPENDING VIOLATION of entry validation requirement. Please note that the fonts used are all caps, but with a much larger font size used for the words impending violation. I find this to be very deceiving, especially given an elderly person such as herself is reading it. While I may see this is junk mail, she does not. These words can lead someone to believe they actually have a violation and not know why. I spoke to a woman in customer service at PCH, requested to have her name removed and then explained why I was upset. The woman on the line told me this is done so people aware they need to mail in their info. I tried to explain my reasoning for the complaint, however she clearly did not get my point. I then asked if I could speak to someone in their marketing department and was told no one was available. I find this to be very disturbing and a form of misleading advertising. Certainly there are other ways of wording to get the point across.

Desired Settlement: I would like to be contacted by someone within the Marketing or Advertising Department at PCH to discuss, preferably someone who is in a management role.

Business Response: Dear ** *******:
 
Our thanks to ******** ******* from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.    We appreciate this opportunity to respond.
 
We were concerned to read your thoughts regarding the Publishers Clearing House promotional mailing your mother-in-law recently received.  While we were disappointed to read your concerns, we want to thank you for taking the time to write and express your feelings. Your thoughts are important to us even when they may voice displeasure.   
 
Marketing research is an integral part of our direct mail business and we value the input and feedback we receive. Please be assured that we have shared your concerns with our Marketing team.
 
We regret any concern this matter may have caused.  As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.       
 
 
Very truly yours,
                                                                                                
********* ********
Manager, Consumer Affairs
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:


The letter written and submitted by
******* ******, Manager of Consumer Affairs does not address the concerns I raised in my complaint.  I have been given nothing more than a generic and "canned" response.  I want to know what Market Research is going to do to address and change this form of deceptive, and in my opinion, despicable direct mail marketing and advertising.  There is a large senior population in the United States and for a company to think it is appropriate to send mass mailings out using this type of advertising should be ashamed of themselves.  Like I said in my complaint while I see this as junk mail, there is probably a large number of people who do not.  I am keeping track of any additional envelopes received until her name has been completely removed from their database and will submit additional complaints where warranted.

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ******** 



 

Business Response: Dear ** ********:
 
Thank you for contacting us on behalf of the above referenced consumer.  Our Assistant Vice President of Consumer Affairs, ************ *******, has reached out to ** ****** by telephone.  Unfortunately he was unable to speak with her but did leave his direct telephone number on her answering machine; should she wish to speak with him directly with regard to her concerns.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
Very truly yours,
********* *******
Manager, Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/22/2013 Billing/Collection Issues | Complaint Details Unavailable
4/20/2013 Billing/Collection Issues | Complaint Details Unavailable
4/11/2013 Problems with Product/Service | Complaint Details Unavailable
4/11/2013 Delivery Issues | Complaint Details Unavailable
4/10/2013 Problems with Product/Service | Complaint Details Unavailable
4/6/2013 Problems with Product/Service
4/4/2013 Problems with Product/Service | Complaint Details Unavailable
4/3/2013 Delivery Issues | Complaint Details Unavailable
4/2/2013 Problems with Product/Service | Complaint Details Unavailable
4/2/2013 Advertising/Sales Issues | Complaint Details Unavailable
4/2/2013 Advertising/Sales Issues | Complaint Details Unavailable
3/22/2013 Problems with Product/Service | Complaint Details Unavailable
3/21/2013 Problems with Product/Service | Complaint Details Unavailable
3/21/2013 Problems with Product/Service | Complaint Details Unavailable
3/15/2013 Problems with Product/Service | Complaint Details Unavailable
3/13/2013 Delivery Issues | Complaint Details Unavailable
3/12/2013 Problems with Product/Service | Complaint Details Unavailable
3/11/2013 Billing/Collection Issues | Complaint Details Unavailable
3/11/2013 Problems with Product/Service | Complaint Details Unavailable
3/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving bills from PCH since September 2012 from what I can recall. I had received packages that I had never ordered. The first package that I had received. I had paid for it. Then more of them of kept coming to my residence. I had called the phone number on the bill and told the PCH representative back in October 2012 that I didn't order the items and I want this process to stop. They told me to follow the instructions on the bill for the return policy/cancellation of PCH Account. I had followed the procedures to cancel the account and return the packages back to PCH. Unfortunately, I keep receiving bills for items that I didn't order or receive up to this present time.

Desired Settlement: to stop sending me packages. to stop sending me bills. cancel any and all accounts

Business Response: February **, 2013
 
*** **** ****** ****** ******** ******         Re:  ***** *****
*** ******* ******* ***** ***                           ID:   *******
************ ** *****
Att:  ******* ****** 
Dear *** ******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 
                                                                                    Very truly yours,
 
 
 
                                                                                  *********** ** ******, ****
                                                                                    Asst. Vice President, Consumer Affairs
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, 

***** ***** 


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/1/2013 Problems with Product/Service | Complaint Details Unavailable
3/1/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Been getting email from publishers clearing house that I do not want. Tried more than a dozen times to unsubscribed from there page but nothing happens, next day the emails are back. Tried by phone to stop but they say they need a account number, I don't have a account number. Not ez to stop emails. I should only have to say once that I don't something and that should be it.

Business Response: February **, 2013
 
Dear ** ******************:
 
Our thanks to ************* ********** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were concerned to learn of your experience and have taken the necessary steps to remove your email address (***********************************) from our mailing list.  All emails from and on behalf of Publishers Clearing House will cease within the next ten (10) business days.  If you are receiving our promotional emails at a variation of the email address provided above, kindly contact us at your earliest convenience so that we may remove the variation as well.
 
We apologize for any concern this matter may have caused.  As always, should you have any additional questions or concerns, please feel free to contact us at  ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.    
 
 
Very truly yours,
                                                                                               
                                                           
                                                                                    *********** **********
                                                                                    Manager – Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was billed $22.95 & promply sent payment for 2295.00. This cheque cleared my account 12/**/12. I called 12/**/12 when i realized the mistake & was told they would process the refund as soon as possible. I fthen received an email telling i wouldf received payment no later than 2/**/13. At this point i still have not received my refund. I am ** years old and have minmal monthly income & i need this to meet my monthly payments. Thank you for any help. **** ******

Desired Settlement: refund of 2272.05 now!!

Business Response: February **, 2013
 
*** **** ****** ****** ********
****** *** **** ****** *** *******
******* ***** *** *** *******
************ ** ***** **** ******* ******

Dear ** *******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 
Very truly yours,
************ * ***********, Esq.
Asst. Vice President, Consumer Affairs
 


 

                       
******** ************
*** ******* *****
**** *********** *** **** *****                                                                 ###-###-####
                                                                                    February **, 2013
 *** **** ******
**** ********* ****
*********** ** *****

Dear ** *******:
 
Our thanks to ******** ********* from the **** ******** Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were very concerned to learn of your experience regarding the errant overpayment made and applied to your Publishers Clearing House account.  Enclosed, please find your $2,224.19 refund check. 
 
We apologize for any concern and delay in resolving this matter.   As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time. 
 
 
Very truly yours,
                                                                                                
                                                            
********** *******
Manager – Consumer Affairs

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

* **** ******
I am only sorry that i had to go this far to receive it.  PCH had promised payment by 2/**/13.  Their word meant nothing.   I can't tell you how much i appreciate all you efforts, many many thank yous!!!!

**** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Publisher's Clearing House has turned my account to collections because I refuse to pay for items that were never shipped to me. My original correspendence to them regarding this matter was ignored. They only sent my account to collections and never acknowledged my complaint. My customer number is ***********. The items I have been charged for yet haven't received are order number ************ blackberries and order number ************ BHG Eat Well.

Desired Settlement: I would like my account credited for the cost of these items as well as the removal of late fees. I further would like my account taken out of collections.

Business Response: Dear *** ******:
 
Our thanks to ******** ******** from the **** ****** ****** ******** ****** for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were concerned to learn of the difficulties you’ve experienced with non- delivery of two merchandise shipments, as it is certainly not reflective of our normal level of service.  Based upon the information kindly detailed in your contact, we have canceled all charges for the Blackberries (Order number ###########) and the Better Homes & Gardens Eat Well/Lose Weight Book (Order number ###########).
 
Our records indicate that both items did in fact ship and we were sorry to learn that neither shipment had been received.  Please know that we have also contact the appropriate collection agencies so that they in turn may remove your information from their files as well.
 
We apologize for any concern this matter may have caused.  As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.       
 
 
Very truly yours,
                                                                                               
                                                           
                                                                                    ******** ********
                                                                                    Manager – Consumer Affairs

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/27/2013 Problems with Product/Service | Complaint Details Unavailable
2/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I teach online. Publishers Clearing House infected my computer and attached unwanted ads to my students eamils. This is disrupting my communication with my students and my job. I paid for special virus protection programs and spent hours trying to remove this unwanted and damaging ad tactics to no avail.

Desired Settlement: This company should explain how to remove this virus from my computer and compensate me for my expenses.

Business Response: Dear *** *****:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2013 Problems with Product/Service | Complaint Details Unavailable
2/21/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went on PCH website and went through several pages of advertised items that were shown as $5.00 each. I checked a few I might be interested in put after reviewing quite a few items found I was not interested. I then received an email from PCH on January **, 2013 thanking me for my order and they will keep me updated on the process. I e-mailed a reply that I did not put in an order or presented payment so I was not sure why I got the email. Then on February *, 2013 I received another email stating my order was shipped and I should process my payment of $21.92 (a big difference from $5 each). I again replied that I did not order anything and would be refusing anything sent to my home by them. I also sent them another e-mail that I would be moving towards filing a claim as it was obvious they could not tell the differnce from a customer who wanted to order and one who did not. Trying to force me to pay for something I did not want is out of the question.

Desired Settlement: Would like for them to not contact me with false purchase accusations and not pressure me for something I did not want or order. I don't need this type of harassment from them.

Business Response: Dear *** ******:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me and the matter has been resolved.  I returned products mailed to me through the USPS unopened and as "refused" to the PCH.

Sincerely,

***** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received an email from PCH on * FEB telling me my order had shipped. 1. I never placed an order because I already receive a ton of free magazines I seldom have time to read.2. I was furious when I received this email and immediately contacted PCH letting them know there was a mistake because I never placed an order for any magazines or any merchandise. PCH sent me a cleaning kit I have no use for it living in a tiny Town House.3. I do not want my credit ruined for something that I had nothing to do with I did not open the box and I do not think I should have to pay for something I did not order Product_Or_Service: cleaning kit Order_Number: *********** Account_Number: ***********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I never placed an order for any magazines nor any merchandise yet PCH decided to send me a cleaning kit for over 20.00 that I have no use for. I contacted PCH as soon as I received that email of a bogus FEDEX shipment and told them NOT TO SEND ME ANYTHING! a week later, this evening(my husband received a package via US Postal not FEDEX from PCH if I had seen the postman I would have refused the package because I never ordered it.

Business Response: Dear *** ****:
 
Thank you for contacting us on behalf of the above referenced consumer.  We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.
 
Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.
 
 
 Dear **** *****:
 
Our thanks to ******** **** from the Long Island Better Business Bureau for contacting us on your behalf and for bringing this matter to our attention.  We appreciate this opportunity to provide you with additional information and assistance.
 
We were concerned to learn of your experience and are thoroughly reviewing our data files in our efforts to determine the underlying cause.  However, please be assured that per your email contact to our Customer Service Office on February *, 2013, all charges for the High Reaching Cleaning Kit (Order number **************) were removed.  Please keep this item with our compliments.  There is a $0.00 balance due in your name.
 
We apologize for any concern this matter may have caused.  As always, should you have any additional questions or concerns, please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.     
 
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** * *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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