This business is not BBB accredited.
Phone: (516) 496-9463 Fax: (516) 496-9465 40 Cold Spring Road, Syosset, NY 11791
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for Grand Wine Cellar include:
- 7 complaint(s) filed against business
Factors that raised the rating for Grand Wine Cellar include:
- Length of time business has been operating
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Liquor Authority - All NYS
80 S. Swan Street, 9th Floor, Albany NY 12210
Phone Number: (518) 474-3114
Type of Entity
Business ManagementMr. Maneet Anand, Manager
Alternate Business NamesBottle Deals, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
40 Cold Spring Road
Syosset, NY 11791 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 4/**/14 I placed an order on Grand Wine Cellar's website for 12 bottles of "Ron Abuelo Rum Anejo 12 Anos 750ml" for $17.99 each totaling $215.88 plus Shipping and Handling of $39.38 for an Order Total of $255.26. I called the store as well before completing the online order to ensure a proper delivery date when an adult would be present to sign for the package. The order was processed and paid in full with no issues mentioned during the call or transaction. Four days later on 4/**/14, I received an email stating "... unfortunately the pricing for the rum is incorrect on our website. The package on the rum change recently and did not reflect on the website correctly. A case of the rum is actually a 6 pack, not 12. So the price you have for $215.88 is for 6 bottles. Let me know if you still want 12 or just the 6 pack..." So, after making a deal for 17.99 each for 12 bottles and making payment in full and in good faith, with a telephone opportunity to discuss details, they were effectively doubling the price to 35.98 a bottle which is the highest retail price I have seen for this product by far. I called the store and explained to the rep who had sent the email that this was not doing business in good faith and they should live up to the agreement they already took payment for. She consulted her ******* and stated while she agrees with my position and would like to honor the price he was unwilling to do so. He would not even compromise on honoring half the quantity for the $17.99 each. I said this was unacceptable as 35.98 was an exorbitant price, especially after making a deal for half that already. They said they would cancel the order, but could not tell me when they would return my funds, only that I would receive an email when it was processed. I feel they should honor the agreed price per bottle, at least for 6 if not the original quantity of 12 ordered.
Desired Settlement: Honoring of the original deal for 12 bottles of "Ron Abuelo Rum Anejo 12 Anos 750ml" for $17.99 each totaling $215.88 plus Shipping and Handling of $39.38 for an Order Total of $255.26 as paid for.
Dear Moderator, the listing on our website was incorrect because the packaging on the product was changed recently by the supplier from 12 to 6 but it did not reflect with the price on our website. This was corrected as soon as we found it that it was error. Our website shipping policies clearly states on our shipping page item no 11. Our terms also acknowledged by the customer before placing the order and copy of the terms are sent to them as well. We did mention this to the customer but at this time we cannot do anything. If the customer wants the 6 bottles as a courtesy we can waive the shipping charges so the order total will be $215.66. Thanks
Read Complaint Details
Complaint: A couple of years ago, I ordered 4 bottles of Stranahan's Colorado Whiskey, only three were delivered. I was told they were out of stock and I would get the fourth when available. I called peridically for about a year and never received my missing bottle. I decided to let it go, lesson learned. Today while searching for the same whiskey, I noticed Grand Wine Cellar still advertises as selling it. Further, I noticed they were members of BBB and decided to file a complaint
Desired Settlement: I would like to receive my missing bottle of Stranahan's Colorado Whiskey.
Our older orders have been archived and no one has a recollection of this order being partially shipped. This item is hard to get and periodically becomes available but at the request of the customer we will ship the 4th bottle that was short shipped to his home address.
Better Business Bureau:
Read Complaint Details
Complaint: The item purchased was a Johnny Walker Blue Label Limited Edition box set complete with a 750 ml bottle of the whiskey and insignia shot glasses. When the bottle was eventually opened, no bottle of whiskey was present. This was a special gift purchased for my husband. Such an extravagant bottle of whiskey is meant for celebratory occasions in our home. the shipping box was never even opened. It wasn't until about a year and half later when we wanting to celebrate, my husband noticed only the bottle missing. The glasses were still present. When I called the customer service number to describe what had happened a gentleman answered identifying himself as the manager. When he flatly refused to help me in any way, I informed him of my intentions to post negative reviews online, as well as, file a complaint with the BBB. He said if the purchase date had been in 2012 he would be willing to help me. When I indicated that the purchase date was only 13 days short of 2012 he continued to refuse to help. I asked to speak with a superior and he told me he was the manager and the owner would also refuse to help. I then asked for his name upon which he refused that, as well and hung up on me.
Desired Settlement: I believe the manager showed no empathy. This was the second time purchasing the same item. While a significant amount of time had lapsed between the purchase date and the date the bottle was noticed to be missing, I am a returning customer and some offer, or even apology at the very least could have been made. I would have hoped that he may have offered me perhaps a $50 credit towards the purchase of another Johnny Walker Blue Label bottle which I even suggested and was willing to do at the time of my phone call.
We received your phone call and arbitration notification from BBB. We do
Read Complaint Details
Complaint: I placed an order on 12/** and receieved and email from the grand wine cellar that my order had been shipped via 2 day as i paid for. On 12/** i called the grand wine cellar and they said they were busy but the order will be shipped out that day. By 12/** the order was still received and when checking with UPS the order has not been not shipped out grand wine cellar. When speaking with GWC they said the order still had not shipped On 12/** I cancelled my order for $437.75 . GWC said they would do some checking and get back to me as to if they were going to refund my money for the product that was not shipped.
Desired Settlement: I would like a full refund.
Business Response: Apologies for the delay in responding to this complaint. This was resolved with the customer and recipient. Customer package was lost in transit and UPS have issued us a claim and amount back to us. After customer called and told us about the package we have corresponded with them with all possible options. Due to shorter shipping days prior to Christmas UPS did not delivery any packages on ****, ****, **** and **** and on ****, ****, **** and *** resulting in the delay in shipping the new package.We were also in touch with the intended recipient who was provided us with the new shipping address. Also as a courtesy we had the new package shipped on the *** and as a courtesy refund of the shipping amount was processed back to his card.
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|2/12/2013||Problems with Product/Service|
|7/25/2012||Problems with Product/Service|