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Description

We Got Lites caters to homeowners, designers, builders, remodelers and developers.  Established in 2004, WeGotLites, Inc. provides a wide variety of items from chandeliers trimmed with Swarovski Crystals to one-of-a kind lighting fixtures, and ceiling fans, sconces, flush mount/semi flush mount and outdoor lighting. We also carry a variety of home accent pieces and furnishings for any room.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that We Got Lites meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for We Got Lites include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on We Got Lites
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 06, 2007 Business started: 10/14/2004 in NY Business incorporated 06/26/2006 in NY
Type of Entity

Corporation

Business Management
Ms. Lana Seidman, VP of Sales & Operations Mr. Lasha Maisuradze, Director of E-Commerce Mr. Joshua Marshal , Cheif Executive Officer
Contact Information
Principal: Ms. Lana Seidman, VP of Sales & Operations
Business Category

LIGHTING FIXTURES-RETAIL

Products & Services

We Got Lites sells the following brand(s): All

We Got Lites offers the following product(s): Home Accent, Home Decor, Lighting Fixtures

Method(s) of Payment
Visa, Mastercard, American Express, Certified Check, Wire Transfer and Cash
Refund and Exchange Policy
Return Policy:
· Items are eligible for return within 30 days of receipt of shipment.  Absolutely no returns will be accepted after 30 days; please inspect your shipment upon receipt.
· Only un-installed items, returned in their original packaging, are eligible for return.
· All returned merchandise must be in excellent condition and must be free from scratches and/or defects
· Please address all return requests via email to support@wegotlites.com or by telephone at
(866) 415-4837.  All return packages must have a Return Merchandise Authorization (RMA) number.  Items returned without an RMA number will not be accepted.
· Manufacturer’s restocking fees may apply to returned items.
· Returns to our warehouse will be inspected for damage.  Should it be determined that the damage was as a result of poor packaging of the return, the buyer may be subject to a damage fee.  We suggest that insurance be purchased on the return item to ensure no further costs on the items.
· Aladdin Light Lift, Inc. items cannot be returned. This includes all Aladdin Light Lifts, Aladdin Light Lift Parts and Accessories.
· If your item was delivered via freight, your return may be subject to a freight pick up fee which will be deducted from your return.

Customer Review Rating plus BBB Rating Summary

We Got Lites has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.