Business ProfileforW.A.C Lighting Co.

Purchased over $9,000 in WAC spotlights from Suffolk Designer Lighting in *********** approx 4 years ago. The lights have been failing over the years and are not working as designed. We noticed there was a warranty from the manufacturer and have been in contact with them for over 5 months now. Every time we call they put another stipulation in the way why they wont cover the (15) lights we want a replacement on. They keep making excuse after excuse. Finally 2 weeks ago their customer service **** said we will only replace with the original invoice nothing else is acceptable. We contacted our contractor who found the original proof of purchase. We sent this in and now WAC is saying oh sorry the company you bought them from went out of business so we cant help you. It is extremely poor service and they refuse to stand behind their written warranty. The warranty legally is with the manufacturer not the re seller. We are asking you to step in before we file suit in small claims court for failure to honor their written warranty. These lights internal components including the lamp are fully defective and do not work.