This business is not BBB accredited.

Busy Bee Landscaping Inc.

Phone: (631) 456-6123 387 Wading River Rd, Manorville, NY 11949


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Busy Bee Landscaping Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Busy Bee Landscaping Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 03, 2013 Business started: 03/30/2007 in NY Business incorporated 06/05/2007 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
http://www.suffolkcountyny.gov/Departments/consumeraffairs.aspx
Phone Number: (631) 853-4600
consumer.affairs@suffolkcountyny.gov

Type of Entity

Corporation

Contact Information
Principal: Mr. Mario Ferrantino, President
Business Category

LANDSCAPE CONTRACTORS LAWN MAINTENANCE PRESSURE WASHING SEAL COATING GUTTER CLEANING


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    387 Wading River Rd

    Manorville, NY 11949 (631) 456-6123

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CONTRACTED WITH BUSY BEE LAST SUMMER FOR AERATION AND SEEDING. WITHOUT PLACING DOWN TOPSOIL.. THE WINTER HAS PASSED AND NOW WE ARE IN SPRING AND NO GROWTH.. I AM WATERING AS PER HIS INSTRUCTIONS AS WELL AS MY LAWN CHEMICAL APPLICATION COMPANY ADVISED....BOTTOM LINE...NO GROWTH....I HAVE LEFT 10X MESSAGES ON HIS WORK NUMBER ###-###-####...TEXTED 5X AND ********** MESSAGE 3X.....HE HAS NOT RESPONDED IN ANY WAY SHAPE OR FORM....I AM ASKING FOR A COMPLETE REFUND SO THAT I CAN MOVE FORWARD AND HIRE A REPUTABLE COMPANY...I CAN BE REACHED AT ANY TIME ON MY CELL OF ###-###-####...THANK YOU **** *********

Desired Settlement: COMPLETE REFUND WITH NO COMMUNICATION

Business Response: There are many variables that effect grass seed germination and growth.  For example: water, lawn weed chemical applications, soil type, fertilization, foot traffic and harsh weather.  If the new grass seed is not watered properly then seed will not germinate and grow.  When applying weed control chemicals such as Crab Grass Control, this will stop grass seed from germinating.  Soil in the region of New York is very sandy, water permiates though very fast which means more water is needed.  Lack of nitrogen or fertilization will slow growth.  Any object past over the seeded are such as dogs, people and lawn mowers will effect proper grass growth.  This winter was particularly bad which might have effects on good seed growth.  The aeration and seeding was done almost one year ago and was needed to be addressed within 14 to 23 days of seed germination and growth.   With all of these variables that can cause issues with seed germination and grass growth time is critical otherwise there is a longer time to be effected by the list of variables.  Busy Bee Landscaping Inc. is a licensed, insured and reputable company that has many satisfied clients.  Busy Bee Landscaping Inc. will alway stand behind their work.  The aeration and seeding were done by a professional team that has over 20 years experiance.  We here at Busy Bee Landscaping Inc. find no reason refund any payment for work that was done correctly.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]There are many variables that effect grass seed germination and growth.  For example: water, lawn weed chemical applications, soil type, fertilization, foot traffic and harsh weather.  If the new grass seed is not watered properly then seed will not germinate and grow.  When applying weed control chemicals such as Crab Grass Control, this will stop grass seed from germinating.  Soil in the region of New York is very sandy, water permiates though very fast which means more water is needed.  Lack of nitrogen or fertilization will slow growth.  Any object past over the seeded are such as dogs, people and lawn mowers will effect proper grass growth.  This winter was particularly bad which might have effects on good seed growth.  The aeration and seeding was done almost one year ago and was needed to be addressed within 14 to 23 days of seed germination and growth.   With all of these variables that can cause issues with seed germination and grass growth time is critical otherwise there is a longer time to be effected by the list of variables.  Busy Bee Landscaping Inc. is a licensed, insured and reputable company that has many satisfied clients.  Busy Bee Landscaping Inc. will alway stand behind their work.  The aeration and seeding were done by a professional team that has over 20 years experiance.  We here at Busy Bee Landscaping Inc. find no reason refund any payment for work that was done correctly.

The "Professional Team" consisted of one person who didn't lay a single layer of top soil to the obvious sandy ground..The lawn was properly watered as per *** ****** recommendation and in approx. 11 months later , no sign of sufficient growth as per promised by *** *****..I have called to no avail , at least 10x and left voicmail messages , I have posted on his "******** page" to "please call me "...No Response! and have send "private messages on his ******** page with no response....So the conclusion is that "Busy Bee does not stand behind their work..I asked *** ***** about top soil and was told it wasn't necessary...It undoubtedly was and should have been applied before seeding...I never questioned the pricing!..And was told by *** ***** that there will be a nice lawn next year...Even the bald patches on my front lawn did not fill in ...I have no idea what his intentions were  , but he has certainly not stood behind his work...He has conveniently removed access on his ******** page for customers to leave comments...I am asking for the BBB to stand behind me and support me and my hard working family in recovering the monies we spent and did come up with a reasonable resolution...Thank You **** ********* and Family 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** *********




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Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Busy Bee Landscaping Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)