This Business is not BBB accredited
Nathaniel Jewelry Inc.
Phone: (212) 764-6799 Fax: (212) 764-4321 View Additional Phone Numbers 36 West 47 Street Suite 603, New York, NY 10036
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Nathaniel Jewelry Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
THIS LOCATION IS NOT BBB ACCREDITED
36 West 47 Street Suite 603
New York, NY 10036 Directions
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Additional Phone Numbers
- (800) 970-0388(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|6/14/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased 2 rings from this company. one was listed incorrect so they refunded me. i had the second one sized and they charged an extra $500 which i was fine with. In the mean time, my credit card had a fraudulent purchade on it and I had to call my bank and dispute it. my bank placed every charge on hold that day which included the ring I purchased. the business was not happy with this but i explained it to them exactly what happened. They demanded a copy of my credit card, copy of my drivers license which I didnt have at the time due to a speeding ticket and a copy of my passport. they then sent me very rude emails about how I was scamming them and they knew I was trying to commit fraud and good luck on my part, etc, etc. I have never been treated so rudley and accused of such criminal activity in my life. I am very upset and offended by this. and for their customer service to treat a customer like this and say these things is disgusting. They say they will refund me my purchase and $500 for the sizing but honestly who knows with these people.
Desired Settlement: An apology and my full refund. My bank has the hold off of ALL transactions that day inclusing this one.
First, I would like to apologize for any delay of response as we never received this complain in our office.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/4/2012||Problems with Product/Service|