skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 10/11/2011

Golden Flamingo LLC

Additional Locations

Phone: (877) 965-6869 Fax: (718) 891-4655 View Additional Phone Numbers 312 Brighton Beach Ave, Brooklyn, NY 11235 http://www.goldenflamingo.us

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Authentic Russian jewelry & silverware

BBB Accreditation

A BBB Accredited Business since 10/11/2011

BBB has determined that Golden Flamingo LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Golden Flamingo LLC include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Golden Flamingo LLC

Additional Information

top
BBB file opened: February 15, 2008 Business started: 12/10/2004 in NY Business incorporated: 12/10/2004 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Boris Novosselov, President/CEO
Contact Information
Principal: Mr. Boris Novosselov, President/CEO
Business Category

JEWELERS-RETAIL

Method(s) of Payment
All major credit cards, cash
Refund and Exchange Policy
SALES POLICY FOR GOLDEN FLAMINGO’S ® JEWELRY STORES AND AFFILIATES


1.         Exchanges, Store Credit and Refunds.  No exchanges, store credit or refunds will be offered on special orders or item marked ‘Final Sale’.  No exchanges, store credit or refunds with be offered after 10 days from the date of purchase.
Within the allotted 10 days from the date of purchase, you must select one of the following three options: you may exchange the item(s) immediately OR return the item(s) for a store credit in the amount of the total purchase value OR return an item for a refund minus a 12% restocking fee.
 
1.1                    Exchanges or Store Credit. Where the price of selected new item(s) + taxes exceeds the nominal value of the item being exchanged, you may pay the difference by cash or credit card.  Where the price, including taxes, of the selected new items, falls below the nominal value of the item being exchanged, the difference is non-refundable and will remain a store credit in your name on the Golden Flamingo® store’s records.

Please note:  Golden Flamingo® Store Credit is NOT REDEEMABLE FOR CASH VALUE.
 
1.2       A store credit statement is valid only if presented together with the customer’s valid picture ID or the customer’s valid Golden Flamingo® store membership matching the name on the credit statement. All store credit statements are non-transferable.
 
1.3       When returning an item for a refund, a restocking fee will be charged equal to 12% of the original purchase price.  Online orders will not be subject to a restocking fee.
 
Please note: Goods being exchanged or returned must be in their original condition and packaging, with all tags intact and accompanied by this invoice.  Exchanges, applications for store credit or returns for a refund may only be done at the Golden Flamingo® location where the original purchase was made.
 
2.         Layaway.  Layaway item(s) are held at Golden Flamingo® stores and remain the property of Golden Flamingo® stores until full payment has been received.  For layaway, an initial deposit of 20% of the purchase price is required. The balance must be paid during the 90 days that follow the date of the initial deposit.  If the customer fails to pay the balance after 90 days, the Golden Flamingo® stores reserves the right to refund the layaway customer’s deposit and sell the item(s) to another interested client.  No interest or penalties will be enforced upon the lay away customer.

3.         Limited Warranty.  Golden Flamingo® stores provide a limited warranty that covers the first 45 days from the purchase date. During this period, upon confirmation (by our experts) of a manufacturer’s defect, we will either repair the defective item at our own expense or exchange the item for a new one. In cases where neither a repair nor an exchange is possible, we will offer a full refund. 
 
The limited warranty does not cover:
 
3.1        Any items marked ‘Final sale’
 
3.2       Any damage, deterioration or malfunction caused by the customer.  This includes but is not limited to: misuse, neglect, alteration, abuse, hallmarks defaced or modified, accident, fire, acid, or failure to follow the jewelry care instructions enclosed with this invoice, as well as those resulting from attempted repair by anyone who has not been authorized in writing by Golden Flamingo® stores or from any other cause unrelated to an item’s manufacturing defect.
 
Please note: The warranty is valid for the 1st customer purchase only.  Customers MUST have the original proof of purchase (purchase invoice).  Warranty repairs obligations can be fulfilled only at the Golden Flamingo® store where the original purchase was made.
 
4.         All Golden Flamingo® stores retain the right to resolve, at their sole discretion, any issue that may arise in relation to this sale and has not been addressed above.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations